Cheers Bakery and Cafe

WAITRESS JOB OPPORTUNITY – IMMEDIATE HIRING AT A POPULAR BAKERY & CAFÉ IN KENYA

ESSENTIAL JOB DETAILS

Position: Waitress
Location: Kenya
Job Type: Full-Time
Industry: Food & Beverage / Hospitality
Application Deadline: 2nd March 2025

INTRODUCTION

Are you passionate about customer service and looking for an opportunity in the hospitality industry? A well-known bakery & café in Kenya is currently hiring waitresses to join their team. If you are friendly, organized, and committed to delivering excellent service, this could be the perfect job for you.

As a waitress, you will be the face of the café, ensuring that guests have a positive dining experience. Your responsibilities will include greeting customers, taking orders, serving food and beverages, handling payments, and maintaining cleanliness and organization within the establishment. If you are enthusiastic about hospitality and eager to work in a dynamic environment, this role offers a rewarding experience with career growth potential.

This position is well-suited for individuals who enjoy working in a fast-paced and customer-focused setting. Successful candidates should possess excellent communication skills, a warm and welcoming demeanor, and the ability to multitask effectively under pressure. Previous experience in food service is an added advantage, but on-the-job training will be provided for enthusiastic and willing learners.

KEY RESPONSIBILITIES

Provide outstanding customer service by greeting and assisting guests professionally.
Take and serve orders accurately while ensuring customers receive their food and beverages on time.
Handle cash transactions, issue receipts, and operate point-of-sale (POS) systems efficiently.
Maintain cleanliness and organization of tables, dining areas, and workstations.
Assist in setting up and closing down dining areas before and after shifts.
Manage multiple tables and ensure all guests receive timely service.
Work collaboratively with kitchen staff to ensure orders are prepared and delivered promptly.
Ensure all food handling procedures follow safety and hygiene regulations.
Respond to customer inquiries, complaints, and special requests in a professional manner.
Assist in restocking supplies such as napkins, condiments, and beverages as needed.
Ensure proper handling and storage of food items to maintain quality and prevent contamination.
Monitor food presentation, portion sizes, and plating consistency in alignment with the café’s standards.
Recommend menu items, daily specials, and promotions to enhance the customer experience.
Uphold the bakery & café’s reputation by fostering a welcoming and inclusive environment.
Engage with customers to gather feedback and relay any concerns or suggestions to management.
Adhere to all safety and security procedures, including handling emergency situations effectively.

QUALIFICATIONS AND SKILLS

Customer Service Skills: Friendly, polite, and attentive to customer needs.
Communication Skills: Ability to interact professionally with customers and colleagues.
Basic Math Skills: Competence in handling cash transactions and making accurate change.
Attention to Detail: Ability to ensure order accuracy and proper food presentation.
Multitasking Ability: Capable of handling multiple tables and orders simultaneously.
Teamwork: Ability to collaborate effectively with kitchen staff and fellow team members.
Punctuality and Reliability: Must be dependable and consistently on time for shifts.
Food Safety Knowledge: Basic understanding of hygiene and food handling best practices.
Problem-Solving Skills: Ability to manage complaints and resolve issues quickly.
Previous Experience: Preferred but not required—experience in the food and beverage industry or a similar role is an added advantage.
Physical Stamina: Ability to stand for long hours and move swiftly in a busy environment.
Ability to Handle Pressure: Work effectively in a fast-paced setting without compromising service quality.
Adaptability: Willingness to take on additional responsibilities when needed.
Professionalism: Maintain a neat appearance and adhere to the company’s dress code policy.
Language Skills: Proficiency in English and Swahili is an added advantage.

COMPANY CULTURE AND VALUES

This bakery & café values professionalism, teamwork, and excellent customer service. Employees are encouraged to be proactive, friendly, and efficient. The team fosters a positive work environment where hard work and dedication are recognized and rewarded.

The café prides itself on serving high-quality food and beverages while providing customers with a welcoming atmosphere. Employees are expected to uphold the company’s mission by ensuring guests receive top-tier service with a smile. Teamwork is at the heart of the café’s operations, and all staff members contribute to the overall success of the business.

Additionally, the café promotes a culture of growth and learning, offering opportunities for skill development and career advancement. Employees who demonstrate exceptional performance may be considered for leadership positions within the establishment. If you are looking to build a career in hospitality, this is an excellent place to start.

HOW TO APPLY

Interested candidates should submit their CVs via email to ea.cheerskenya@gmail.com before 2nd March 2024. Ensure your application highlights relevant experience and skills suited for a waitress role.

Applicants are encouraged to apply early, as the hiring process is ongoing. If you are passionate about customer service and eager to work in a thriving hospitality environment, we look forward to reviewing your application.