Telesales Representative at Heritage Mabati Mills – Nairobi, Kenya (2025)

Telesales Representative at Heritage Mabati Mills – Nairobi, Kenya (2025)

ESSENTIAL JOB DETAILS

• Position: Telesales Representative
• Location: Nairobi, Kenya
• Job Type: Full-Time
• Industry: Sales and Customer Service
• Application Deadline: March 5, 2025
• Reporting To: Sales Manager
• Company: Heritage Mabati Mills
• Mode of Work: Office-Based

INTRODUCTION

Are you a driven and customer-focused sales professional looking for an opportunity to grow in a dynamic environment? We are seeking a Telesales Representative to join our team and drive business growth by converting leads into loyal customers. This role requires excellent communication skills, strategic thinking, and a customer-centric approach to enhance satisfaction and retention. You will be responsible for outbound sales calls, managing inbound inquiries, and ensuring clients receive the best experience with our products and services.

ABOUT HERITAGE MABATI MILLS

Heritage Mabati Mills is a leading manufacturer and supplier of high-quality roofing solutions in Kenya. Committed to innovation, durability, and affordability, we serve both residential and commercial customers with premium products. Our company prides itself on excellent customer service, cutting-edge technology, and a reputation for reliability in the construction industry.

KEY RESPONSIBILITIES

• Lead Conversion: Drive sales through outbound and inbound calls, converting prospects into loyal customers.
• Customer Relationship Management: Build and maintain strong relationships with existing clients to ensure repeat business.
• Database Accuracy: Maintain and update customer records, sales progress reports, and CRM systems to track interactions effectively.
• Sales Target Achievement: Consistently meet and exceed monthly and quarterly sales quotas through effective communication and persuasion.
• Problem Resolution: Address customer inquiries, concerns, and issues in a timely and professional manner.
• Product Knowledge: Demonstrate in-depth understanding of the company’s products and services to provide accurate information to clients.
• Customer Satisfaction: Adopt a customer-first approach to enhance experience, satisfaction, and loyalty.
• Call Analysis: Monitor dropped calls and develop strategies to improve customer interaction efficiency.
• Team Collaboration: Work closely with internal teams, including marketing and customer support, to align business goals and enhance service delivery.

QUALIFICATIONS AND SKILLS

• Education: Diploma or Bachelor’s Degree in Business, Sales, Marketing, or a related field.
• Experience: Minimum of 1-2 years in telesales, customer service, or a related role.
• Organizational Skills: Excellent prioritization and time management for handling multiple client interactions efficiently.
• Attention to Detail: Ability to maintain accurate records and databases.
• Confidentiality: High level of discretion in handling sensitive customer data.
• Communication Skills: Strong written, verbal, and interpersonal skills to build rapport with clients.
• Teamwork and Independence: Ability to work autonomously or collaboratively within a team environment.
• Technical Proficiency: Familiarity with Microsoft Office Suite and CRM systems for managing sales processes.
• Problem-Solving: Strong analytical skills for resolving customer concerns in a fast-paced setting.

COMPANY CULTURE AND VALUES

At Heritage Mabati Mills, we believe in excellence, innovation, and integrity. We foster a supportive and growth-oriented workplace where employees are encouraged to take initiative, develop their skills, and contribute to the company’s success. Our customer-centric philosophy ensures that we deliver only the best solutions tailored to the needs of our clients.

HOW TO APPLY

Ready to take your career to the next level? Apply Now by sending your CV to info@heritagemabati.co.ke. The application deadline is March 5, 2025. Only shortlisted candidates will be contacted.

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