Customer Service Representative at M-Gas Limited – Nairobi, Kenya (2025)

Customer Service Representative at M-Gas Limited – Nairobi, Kenya (2025)

ESSENTIAL JOB DETAILS

• Position: Customer Service Representative
• Location: Nairobi, Kenya
• Job Type: Full-Time
• Industry: Customer Service/Call Center
• Company: M-Gas Limited
• Application Deadline: 6 Days from Now
• Work Schedule: Rotational shifts, including 24-hour customer support availability

INTRODUCTION

Are you passionate about delivering exceptional customer service? M-Gas Limited is looking for a dedicated Customer Service Representative to join our dynamic team in Nairobi. This role is ideal for individuals who thrive in fast-paced environments and are committed to providing first-class support to customers. If you have excellent communication skills, a strong problem-solving mindset, and enjoy assisting customers, then this opportunity is for you.

As an M-Gas Customer Service Representative, you will ensure that customers are completely satisfied with the company’s services. You will be responsible for handling inquiries, resolving issues, and maintaining customer records in an efficient and professional manner. Join us and be part of a team that is transforming access to clean cooking solutions through innovative Pay-As-You-Go LPG technology.

ABOUT M-GAS LIMITED

M-Gas Limited is a pioneering LPG provider committed to delivering affordable, clean cooking solutions to Kenyan households. Through smart meter technology, we provide a seamless and flexible Pay-As-You-Go service that ensures customers have continuous access to clean energy. Our goal is to enhance accessibility, convenience, and affordability while promoting sustainable energy consumption.

We pride ourselves on being at the forefront of last-mile delivery services, ensuring that all customers enjoy uninterrupted LPG supply. Join M-Gas and contribute to a mission that is reshaping how communities cook, one household at a time.

KEY RESPONSIBILITIES

• Provide timely and professional customer support via phone, online platforms, and in person.
• Address customer inquiries regarding product usage, account details, and service availability.
• Take full ownership of customer complaints and ensure swift resolution to enhance satisfaction.
• Maintain accurate records of customer communications in the Customer Relationship Management (CRM) system.
• Process customer applications, orders, and requests efficiently.
• Document and analyze customer credit and product usage data in daily reports.
• Conduct proactive customer follow-ups to ensure product satisfaction and identify improvement areas.
• Identify and report system-related incidents to the technical team and management.
• Provide recommendations to optimize customer service operations and improve business processes.
• Coordinate and schedule technician visits and sales representative engagements as required.
• Work in rotational shifts, including overnight shifts, to provide 24-hour customer support.

QUALIFICATIONS AND SKILLS

• Education: Degree or Diploma in any field.
• Experience: Prior experience in customer support or a call center environment is an advantage.
• Technical Skills: Comfortable using computers and CRM systems for customer data management.
• Communication Skills: Strong telephone and in-person communication abilities.
• Customer Handling: Friendly, professional, and patient with the ability to handle stressful customer situations.
• Attention to Detail: Keen ability to document and manage customer records accurately.
• Language Proficiency: Fluent in English and Kiswahili to serve diverse customer needs.

COMPANY CULTURE AND VALUES

At M-Gas Limited, we believe in a customer-first approach, where client satisfaction is at the core of everything we do. Our team operates in a collaborative, fast-paced, and innovative environment that fosters professional growth and personal development. Employees are encouraged to provide feedback, contribute new ideas, and take ownership of their roles to drive company success.

HOW TO APPLY

Interested candidates should submit their applications through the official M-Gas Limited recruitment portal. Click the link below to apply now:

Apply Now for the Customer Service Representative Role

Application Deadline: Submit your application before the stated closing date to be considered for this exciting opportunity.

ADDITIONAL ENGAGEMENT

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FINAL NOTES

By joining M-Gas Limited, you are not just securing a job; you are becoming part of a movement that is revolutionizing clean cooking solutions in Kenya. Apply today and take the next step in your customer service career!