OPERATIONS OFFICER AT MIDDLE EAST BANK KENYA – NAIROBI 2025

OPERATIONS OFFICER AT MIDDLE EAST BANK KENYA – NAIROBI 2025

ESSENTIAL JOB DETAILS

• Position: Operations Officer
• Location: Nairobi, Kenya
• Type of Job: Full-Time
• Department: Operations and Service Delivery
• Reporting to: Branch Manager
• Application Deadline: Rolling Basis (Applications Reviewed Until Filled)

INTRODUCTION

Are you an experienced banking operations professional seeking an exciting opportunity in Nairobi? Join Middle East Bank Kenya Ltd as an Operations Officer, where you will play a crucial role in the smooth running of banking services, ensuring seamless financial transactions, and delivering exceptional customer service. This position offers a unique chance to grow within a reputable financial institution and contribute to enhancing operational efficiency. If you thrive in a fast-paced banking environment and possess strong attention to detail, this opportunity is perfect for you.

As the Operations Officer, you will be responsible for a wide range of banking transactions, from cash management to authorizing payments, processing transactions, and providing high-level administrative support. Your ability to work with accuracy, attention to detail, and a commitment to customer service excellence will be essential in succeeding in this role. If you are looking for a role where you can leverage your banking expertise to make a meaningful impact, apply today.

ABOUT MIDDLE EAST BANK KENYA

Middle East Bank Kenya Ltd is a leading financial institution in Kenya dedicated to providing tailored banking solutions that meet the evolving needs of individuals and businesses. Our operations are driven by innovation, integrity, and customer satisfaction. We take pride in delivering efficient financial services while maintaining a customer-centric approach. As an employer, we value professional development and offer a dynamic work environment that fosters growth and learning.

Our commitment to excellence has made us a trusted financial partner in Kenya’s banking sector. We continuously strive to improve our services by adopting cutting-edge technologies and financial solutions that empower our clients. Whether it’s corporate banking, retail banking, or digital banking solutions, Middle East Bank Kenya Ltd remains at the forefront of financial innovation.

KEY RESPONSIBILITIES

As an Operations Officer, your role will involve handling various banking transactions and operational tasks to ensure a seamless customer experience. Your key responsibilities will include:

• Cash Management: Oversee cash replenishment and repatriation for both tellers and vault operations, ensuring security and accuracy in all cash transactions.
• Transaction Authorization: Approve cash payments, deposits, and withdrawals for account holders, ensuring compliance with banking regulations and fraud prevention measures.
• Mpesa Transactions: Authorize Mpesa transactions for both retail and super-agent clients, ensuring proper documentation and fraud mitigation.
• Forex Transactions: Process and handle forex transactions at the branch level, providing accurate exchange rates and assisting clients with international currency conversions.
• Report Preparation: Compile and submit monthly reports such as the End-Month Forex Report, ensuring all transaction data is accurate and up to date.
• Clearing Processes: Process inward clearing (EFTs and cheques) for the branch and balance out settlement with the main office, ensuring all transactions are reconciled properly.
• Bankers Cheques Issuance: Facilitate the issuance of banker’s cheques for clients, following all necessary verification protocols.
• Cheque Authorization: Approve outward cheques received from clients, confirming account balances and fraud checks.
• RTGS and SWIFT Payments: Authorize and process Real-Time Gross Settlement (RTGS) and SWIFT payments, ensuring timely execution of transactions.
• Call and Term Deposits: Handle renewal of call and term deposits, including interest payments, ensuring clients receive accurate and timely returns.
• Customer Visits: Conduct client visits to enhance service delivery and strengthen customer relationships by providing personalized banking solutions.
• Service Excellence: Deliver outstanding customer service to both walk-in and existing customers by addressing inquiries, resolving complaints, and guiding customers on banking products.
• Branch Administration: Assist the Assistant Manager with administrative duties, including compliance monitoring and staff supervision, and act as their backup when on leave.
• Risk Management: Monitor transaction activities to identify and mitigate potential risks, including fraud detection and anti-money laundering measures.
• Process Improvement: Recommend and implement improvements to operational workflows to enhance efficiency and customer experience.

QUALIFICATIONS AND SKILLS

To be successful in this role, candidates must meet the following requirements:

Experience:

• Minimum of 5 years of experience in banking operations and customer relations.
• Proven expertise in bank operational procedures, including cash handling, clearing, deposits, and account management.
• Strong background in customer service, client retention, and cross-selling bank products.
• Experience in leading a team is a plus.
• Exposure to banking regulations, risk management, and compliance procedures.

Skills and Knowledge:

• Thorough understanding of banking operations, including funds transfers, fixed deposits, and account openings.
• Computer literate, with proficiency in banking software and digital transactions.
• Strong analytical skills, accuracy, and ability to handle large financial transactions efficiently.
• Bachelor’s degree in a business-related field.
• Excellent numerical skills and attention to detail.
• Ability to multitask and work in a high-pressure environment.

Personal Attributes:

• Excellent communication and interpersonal skills.
• Ability to work under pressure while maintaining speed and accuracy.
• Strong problem-solving and decision-making abilities.
• Self-motivated and able to work independently without supervision.
• Team player with a customer-centric approach.
• High level of integrity and professionalism in handling financial transactions.

COMPANY CULTURE AND VALUES

At Middle East Bank Kenya Ltd, we believe in fostering a work culture that promotes integrity, innovation, teamwork, and customer satisfaction. We encourage professional growth, continuous learning, and collaboration to achieve excellence in financial services. As part of our team, you will be empowered to make meaningful contributions to our banking operations and customer experience.

We also emphasize ethical banking practices, compliance with regulatory requirements, and a commitment to financial inclusion. Our diverse workforce values transparency, collaboration, and mutual respect, creating a positive and productive work environment.

HOW TO APPLY

If you meet the qualifications and are excited about this opportunity, we invite you to apply today!

• Submit your CV and cover letter via email to: hr@mebkenya.com.
• Applications will be reviewed on a rolling basis, and interviews will be conducted until the position is filled.
• Early applications are encouraged.

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Apply today and take the next step in your banking career!