SME RELATIONSHIP OFFICER – KENYA – 2025

SME RELATIONSHIP OFFICER – KENYA – 2025

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Job Details:

• Position: SME Relationship Officer
• Location: Kenya
• Type of Job: Full-time
• Job Category: Banking, Finance
• Salary: Competitive
• Reporting to: Branch Manager
• Application Deadline: February 21, 2025

Introduction

Are you passionate about building and maintaining strong client relationships within the SME banking sector? Do you have a proven track record in SME banking, credit applications, and relationship management? We are looking for a results-driven SME Relationship Officer to join our dynamic team in Kenya. This role presents an excellent opportunity for career growth, offering exposure to cutting-edge banking solutions and a rewarding work environment.

As an SME Relationship Officer, you will play a key role in client acquisition, business growth, and portfolio expansion while ensuring high levels of customer satisfaction and profitability. If you have a strong background in banking operations, financial analysis, and sales, we encourage you to apply today!

About Bank of Africa Kenya

Bank of Africa Kenya (BOA Kenya) is a premier financial institution committed to providing innovative banking solutions that drive economic growth. As part of the Bank of Africa Group, we pride ourselves on delivering personalized, efficient, and secure banking services to individuals, SMEs, and corporate clients across Kenya. Our mission is to empower businesses and individuals through strategic financial partnerships, tailored products, and exceptional customer service.

With a strong footprint in commercial and retail banking, BOA Kenya offers a diverse range of financial products including loans, trade finance, digital banking, and investment solutions. We are dedicated to fostering an inclusive and growth-oriented banking environment, where professionals thrive and businesses succeed.

For more information, visit our Bank of Africa Kenya homepage and explore our commitment to financial empowerment and innovation.

Key Responsibilities

As an SME Relationship Officer, your primary responsibilities will include:

• Develop, maintain, and expand the SME client portfolio by identifying new business opportunities.
• Grow branch fees and commissions through a targeted product and service offering to the SME portfolio.
• Proactively manage credit applications to reduce the likelihood of non-performing assets (NPAs).
• Increase profitability, product penetration, and customer satisfaction through strategic financial solutions.
• Enhance customer retention and acquisition by offering tailored banking solutions and advisory services.
• Drive sales and business development through proactive engagement with SMEs.
• Perform financial analysis to assess business viability and creditworthiness.
• Ensure adherence to risk and compliance guidelines to uphold the bank’s policies and regulatory requirements.
• Collaborate with internal teams to optimize service delivery and enhance customer experience.
• Stay updated on market trends to provide clients with valuable financial insights.
• Deliver exceptional customer service and build long-term relationships with SME clients.

Qualifications and Skills

To excel in this role, you must possess the following qualifications and skills:

Academic & Professional Qualifications:

• Bachelor’s degree in Business, Economics, Finance, Banking, or a related field.
• At least 2 years of experience in banking operations, SME banking, or financial services.

Skills & Experience Required:

• Proficiency in sales and marketing to drive SME banking growth.
• Strong interpersonal skills with the ability to build and maintain lasting client relationships.
• Excellent financial analysis and risk assessment abilities.
• Sound knowledge of SME credit applications and banking products.
• Effective communication and presentation skills both verbal and written.
• High integrity, professionalism, and a results-driven approach.
• Ability to work independently and proactively manage business portfolios.

Company Culture and Values

At Bank of Africa Kenya, we believe in fostering a culture of innovation, teamwork, and customer excellence. Our core values include:

• Customer-Centric Approach – We prioritize customer needs and provide tailored financial solutions.
• Integrity and Ethics – We uphold transparency and accountability in all business operations.
• Growth and Development – We invest in our employees’ professional growth through continuous training and development programs.
• Diversity and Inclusion – We embrace a diverse workforce and encourage a collaborative work environment.

By joining our team, you will become part of a progressive financial institution that values both employee and client success.

Apply Now for SME Relationship Officer

If you are ready to take your career to the next level, apply today!

Submit your CV to: recruitment@boakenya.com

Deadline for applications: Friday, February 21, 2025

🔹 Only shortlisted candidates will be contacted. We are an equal opportunity employer committed to attracting and retaining top talent from all backgrounds.

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