Customer Services & Logistics Specialist at Henkel Kenya – Full-Time Role in Nairobi (Apply Now)

Customer Services & Logistics Specialist at Henkel Kenya – Full-Time Role in Nairobi (Apply Now)

Location: Nairobi, Kenya
Employer: Henkel Kenya
Job ID: 25079473
Application Deadline: Open until filled (as long as listed on the Henkel Career Site)
Email for inquiries: recruitment.ssa@henkel.com (Applications via email will not be accepted)

About Henkel

Henkel is a globally respected multinational in the consumer goods and industrial sectors, known for market-leading brands like Persil, Schwarzkopf, and Loctite. Henkel promotes a purpose-driven culture, sustainability, and innovation, employing more than 50,000 people worldwide. The company places high value on diversity, equity, and inclusion, and offers employees growth opportunities across its regional and global networks.

In Kenya, Henkel continues to expand its operations in line with its global growth and customer satisfaction strategy. This is your opportunity to join a forward-thinking organization that is committed to excellence, innovation, and professional development.

Introduction

Are you ready to take the next step in your supply chain career? Henkel Kenya is hiring a Customer Services & Logistics Specialist to support and lead the execution of supply chain and customer service strategies. This role is critical to ensuring smooth operational flows, an outstanding customer experience, and sustainable growth in the Kenyan and regional markets.

This is not just a support role—it’s a high-impact opportunity in which you will interact directly with customers, optimize the Order-to-Cash (OTC) process, and collaborate across departments to drive service excellence and continuous improvement.

Key Responsibilities

Customer Experience & Relationship Management

• Act as the Single Point of Contact (SPOC) for internal and external customers, managing day-to-day queries and ensuring timely feedback.

• Lead customer-facing processes and interactions to deliver a seamless customer experience.

• Build long-term relationships with clients by conducting regular feedback collection and in-person visits.

• Enter and maintain accurate customer data in the CRM system to support business development efforts and ensure timely follow-ups.

Operations and Order-to-Cash (OTC) Execution

• Manage the end-to-end OTC process, especially customer communication and order tracking.

• Collaborate closely with supply chain, logistics, and finance teams to ensure operational alignment with customer requirements.

• Monitor and report on Key Performance Indicators (KPIs), using data insights to identify performance gaps and drive corrective action.

Business Systems & CRM Utilization

• Utilize SAP and Service Cloud to optimize customer service operations, update customer records, and schedule workflows.

• Capture relevant CRM data for reporting, performance monitoring, and sales opportunity tracking.

• Provide feedback for continuous improvement of CRM and ERP tools to ensure systems are responsive to evolving customer needs.

Strategy Support and Change Management

• Support organizational projects, pilots, and the implementation of regional best practices.

• Actively contribute to change management initiatives and cross-departmental process improvements.

• Identify and recommend improvements for operational efficiency, cost reduction, and customer satisfaction.

Team Leadership and Workflow Planning

• Take ownership of individual workflow planning across daily, weekly, and monthly timelines to ensure business continuity.

• Support direct reports (where applicable) in prioritizing tasks and aligning with team objectives.

• Continuously review work methods and performance metrics to drive efficiencies across the customer service function.

Qualifications and Skills

Academic Requirements

• Bachelor’s degree in Supply Chain Management, Economics, Engineering, or a closely related field.

Experience

• A minimum of 5 years in a customer service or supply chain-related role, preferably within the Consumer-Packaged Goods (CPG) industry.

• At least 2 years of experience in a supervisory or team lead capacity.

• Demonstrated experience in ERP systems, with SAP being highly preferred.

• Strong experience in process-driven and systems-based work environments.

Technical & Soft Skills

• Strong command of ERP systems such as SAP and CRM tools like Service Cloud.

• Proficiency in data interpretation and performance analytics.

• Excellent verbal and written communication skills.

• Strong planning and time management abilities.

• Proven ability to collaborate cross-functionally across departments.

• Customer-centric mindset with a focus on service excellence.

• Ability to work independently in a fast-paced environment while handling multiple priorities.

Company Culture and Values

At Henkel, diversity, equity, and inclusion are not mere slogans—they are part of the company’s global identity. Henkel actively promotes a workplace that welcomes people from all walks of life and backgrounds.

The company’s Kenyan operations reflect Henkel’s global mission to create an environment where employees thrive. Henkel employees are driven by a shared passion for innovation, sustainability, and customer focus.

Whether you’re an emerging professional or seasoned specialist, joining Henkel offers you access to world-class training, career mobility, and a collaborative culture where your ideas matter.

Compensation and Benefits

Henkel provides an industry-leading benefits package, which includes:

• Competitive base salary.

• Annual performance bonus.

• Additional 1-month annual bonus.

• Comprehensive health insurance for the employee and up to four dependents.

• Accident and life insurance coverage (up to 5–8 years of gross salary).

• Employee share plan with Henkel-matching contributions.

• Gender-neutral parental leave policy (minimum of 8 weeks).

• Preventive healthcare and wellness programs aligned with global wellbeing standards.

This is more than a job—it’s a chance to be part of a company that is shaping the future of the global consumer goods and industrial sectors.

How to Apply

Qualified candidates are encouraged to submit their applications through Henkel’s online platform.

Important: Applications submitted via email will not be considered.
To apply, visit Henkel’s career page and click on “Apply for this role.” The position will remain open as long as it is listed on Henkel’s Career Site.

Contact for inquiries only (no applications):
Email: recruitment.ssa@henkel.com

Only shortlisted candidates will be contacted for the next steps of the recruitment process.

Equal Opportunity Employer: Henkel embraces diversity in all its forms and is proud to be an equal opportunity employer. Applications from women, persons with disabilities, and minority groups are strongly encouraged.

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