Customer Service Representative Internship at Fric Technologies Limited – Nanyuki, 2025

Customer Service Representative Internship at Fric Technologies Limited – Nanyuki, 2025

Position: Customer Service Representative (Internship)
Location: Nanyuki, Kenya
Type of Job: Full-Time Internship
Duration: Not Specified
Number of Vacancies: 1
Industry: IT and Network Services and Support
Monthly Stipend: KES 10,000+
Application Deadline: 7 April 2025
Country/Territory: Kenya

Introduction: Kickstart Your Customer Service Career with Fric Technologies Limited

Are you passionate about technology and customer care? Fric Technologies Limited, a renowned Internet Service Provider (ISP), is offering a valuable Customer Service Representative Internship opportunity within our Customer Care Department. This internship is designed to provide hands-on experience in customer support while exposing you to a fast-paced, tech-driven work environment.

As part of our commitment to nurturing talent, we offer mentorship, skills development, and the chance to be part of a company that values innovation, customer satisfaction, and professional growth.

About Fric Technologies Limited

Fric Technologies Limited is a leader in providing reliable and cutting-edge IT and Network Services in Kenya. Our mission is to empower communities and businesses by delivering high-quality internet solutions and exceptional customer support services. We are known for our customer-centric approach and dedication to technical excellence.

Joining Fric Technologies means being part of a team that values teamwork, creativity, and integrity while prioritizing customer satisfaction and growth.

Key Responsibilities of the Customer Service Representative Intern Role

As a Customer Service Representative Intern, you will play a crucial role in maintaining customer satisfaction and ensuring smooth communication between clients and internal teams. Your key duties include:

1. Customer Interaction and Issue Resolution

• Provide prompt, courteous, and helpful responses to customer inquiries in-person, over the phone, and online.
• Acknowledge, document, and resolve customer complaints efficiently and professionally.
• Take ownership of customer issues and coordinate with relevant departments for quick resolution.

2. Record Keeping and CRM Management

• Maintain accurate records of customer interactions in the CRM system and other platforms.
• Process customer orders, applications, and service requests while ensuring data accuracy.
• Keep customer records up to date and organized.

3. Reporting and Communication

• Compile and distribute daily reports highlighting customer complaints and engagement metrics.
• Conduct follow-ups to ensure customer satisfaction with Fric Technologies’ products and services.
• Identify and escalate system-related issues to technical teams and relevant managers.

4. Support for Technical and Sales Teams

• Schedule customer visits for technicians and sales representatives as needed.
• Provide recommendations to improve customer service, business processes, and CRM systems.

Qualifications and Skills Required

Educational Qualifications:

• Diploma or Degree in any field (preferably in Business Administration, IT, Communication, or related disciplines).

Professional Skills:

• Strong communication skills, both verbal and written.
• Friendly, patient, and customer-oriented approach.
• Proficiency in computer applications and CRM systems.
• Fluency in English and Kiswahili.

Interpersonal Attributes:

• Ability to remain calm and professional in high-pressure situations.
• Strong problem-solving and organizational skills.
• A collaborative team player with a proactive mindset.

Company Culture and Values at Fric Technologies Limited

At Fric Technologies Limited, we are committed to providing a supportive, innovative, and inclusive work environment. Our culture fosters collaboration, continuous learning, and professional growth.

We are proud to empower our interns by giving them opportunities to develop real-world skills, contribute meaningfully, and gain valuable insights into the ICT and network services industry.

How to Apply for the Customer Service Representative Internship

Interested and qualified candidates are encouraged to apply by submitting their application via the official link provided below:

Apply for Customer Service Representative Internship at Fric Technologies Limited

Application Deadline: 7 April 2025

Kindly note that only shortlisted candidates will be contacted.

Additional Engagement

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Launch your customer care career with Fric Technologies Limited and gain valuable experience in Kenya’s leading tech industry!