Full Time
Nairobi, Kenya
Posted 1 month ago

CITI

CLIENT ONBOARDING ANALYST | NAIROBI 2025

ESSENTIAL JOB DETAILS

Position: Client Onboarding Analyst
Location: Nairobi, Kenya
Job Type: On-Site/Resident
Department: Customer Service | Institutional Client Onboarding
Application Deadline: Rolling applications, apply early!
Equal Opportunity: Citi is an Equal Opportunity Employer.

INTRODUCTION

Are you seeking a career move that puts you at the center of a global financial institution? Citi Kenya is hiring a Client Onboarding Analyst to join our Treasury and Trade Solutions (TTS) Onboarding Team, responsible for seamless client integration and account setup.

By joining Citi, you become part of a world-class organization whose mission is to serve as a trusted financial partner, enabling global growth and economic progress. The Middle East and Africa (MEA) TTS Onboarding Team ensures the efficient onboarding of Cash Management products across the region.

The Client Onboarding Team plays a critical role in Citi’s ability to provide a smooth, efficient, and secure banking experience for institutional clients. This position is ideal for individuals who are detail-oriented, customer-focused, and driven by problem-solving.

ABOUT CITI

Citi is a leading global financial institution, providing banking, investment, and treasury services in over 160 countries and jurisdictions. With a strong commitment to innovation, compliance, and customer satisfaction, Citi offers a dynamic, collaborative, and professional working environment that fosters career growth.

As a Client Onboarding Analyst, you will work with Relationship Managers, Product Specialists, and Operations Teams to provide clients with a smooth and efficient onboarding experience.

KEY RESPONSIBILITIES

As a Client Onboarding Analyst, your primary duties will include:

Client Onboarding and Project Management

Lead onboarding projects for regional and global cash management solutions.
Manage client account opening, documentation review, and account maintenance.
Ensure compliance with Know Your Customer (KYC) requirements and regulations.
Oversee technical integration activities for corporate clients.
Maintain accurate records of project progress, reporting key milestones.
Minimize onboarding cycle time and revenue conversion lead time.
Ensure thorough documentation of each step in the onboarding process to maintain audit and compliance standards.
Work closely with legal and compliance teams to verify documentation authenticity.

Client Relationship and Communication

Act as a trusted advisor for clients throughout the onboarding lifecycle.
Partner with Relationship Managers, Sales, Product, and Client Services teams.
Navigate the internal banking structure on behalf of clients.
Attend client meetings, collaborating with Sales and Relationship Managers.
Provide guidance on documentation requirements and Citi’s digital portals.
Develop and maintain client onboarding guides to assist clients in understanding processes.
Conduct periodic follow-ups with clients to ensure all needs are met post-onboarding.

Risk Management and Compliance

Apply structured project management methodologies throughout onboarding.
Ensure strict adherence to Citi’s compliance policies and regulatory requirements.
Escalate delays or challenges that may impact project completion.
Evaluate risk factors to safeguard Citi, its clients, and its assets.
Ensure compliance with Anti-Money Laundering (AML) and Financial Crime policies.
Keep up to date with global and regional financial regulations, advising internal teams on necessary compliance adjustments.
Provide periodic training sessions on risk assessment best practices.

Process Optimization and Reporting

Maintain Management Information Systems (MIS) and onboarding metrics.
Track KPIs, risk assessment reports, and onboarding efficiency.
Implement best practices to improve client onboarding and integration.
Work on process automation and workflow improvements.
Ensure data accuracy and document control in all client onboarding cases.
Conduct performance reviews and recommend system enhancements.
Utilize client feedback to refine and optimize the onboarding journey.
Collaborate with technology teams to explore AI-driven automation for faster onboarding.

REQUIRED QUALIFICATIONS AND SKILLS

Education and Experience:

Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
Relevant experience in Client Onboarding, KYC, Documentation Review, or Project Management.
Strong background in global banking operations, trade finance, or treasury solutions.
Experience managing complex integration solutions with technology teams.
Fluency in English and French (mandatory requirement).
Prior exposure to corporate banking, fintech, or regulatory compliance.
Knowledge of international financial reporting standards and industry compliance frameworks.

Technical and Functional Competencies:

Proficiency in financial systems and client onboarding platforms.
Strong decision-making and problem-solving skills.
Detail-oriented approach, ensuring compliance in a regulated environment.
Ability to work under pressure, managing multiple client onboarding projects.
Experience in handling corporate banking documentation.
Strong analytical skills, with a keen understanding of financial regulations.
Demonstrated ability to collaborate with cross-functional teams.
Familiarity with blockchain technology and digital KYC solutions is an added advantage.

WHY JOIN CITI?

At Citi, we foster a workplace culture that promotes diversity, professional growth, and excellence. As a Client Onboarding Analyst, you will benefit from:

Hybrid working model (up to two days of remote work per week).
Competitive base salary, annually reviewed.
Employee wellness programs, including health insurance and paid time off.
Professional development opportunities, with structured career paths.
Exposure to a global banking network, working with leading financial experts.
Inclusive workplace culture, where you are encouraged to bring your whole self to work.
Career progression opportunities, with mentorship from senior leaders.
Access to Citi’s global learning programs, leadership training, and digital learning tools.
Ability to engage in high-impact projects that drive operational efficiency.
Involvement in client-centric initiatives that enhance user experience.

HOW TO APPLY

If you are ready to take on a client-facing role in global banking, submit your application today!

Apply Online: Client Onboarding Analyst at Citi Kenya

ADDITIONAL ENGAGEMENT

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FINAL NOTE

Citi is an equal opportunity employer, committed to a fair and transparent hiring process. Applicants should beware of fraudulent recruitment schemes and only apply through official Citi channels.