Absa Group

Branch Manager – Kawangware at Absa Bank Kenya – 2025

Position: Branch Manager – Kawangware
Location: Lavington Branch, Nairobi, Kenya
Type of Job: Full-Time
Number of Vacancies: 1
Job Category: Banking Management, Branch Leadership
Application Deadline: 21 March 2025
Country/Territory: Kenya

Introduction: Drive Branch Growth and Leadership Excellence at Absa Bank Kenya

Absa Bank Kenya invites applications from highly motivated and experienced individuals for the role of Branch Manager – Kawangware. This is an opportunity to take charge of a high-performing branch, spearheading business growth, customer experience, operational excellence, and compliance in line with Absa’s strategic objectives.

With over 100 years of rich history, Absa is dedicated to empowering Africa’s tomorrow. Join us to be part of this transformative journey while growing your leadership career in a dynamic, inclusive environment.

About Absa Group

Absa Group Limited is one of Africa’s leading diversified financial services groups, listed on the Johannesburg Stock Exchange. We offer an integrated range of financial products and services across personal banking, business banking, corporate and investment banking, wealth management, and insurance.

Our extensive footprint across Africa and globally enables employees to gain regional and international exposure while contributing to sustainable economic development.

Key Responsibilities of the Branch Manager Role

1. Business Growth and Branch Profitability (60%)

Implement strategic initiatives and branch execution plans aligned with Absa’s growth strategy.
Monitor branch performance and adjust strategies accordingly.
Manage branch portfolio risks in line with risk appetite.
Provide leadership in product review and development through market feedback.
Collaborate with internal teams (CIB, Asset Finance, Bancassurance, Lead Generation) to maximize cross-selling opportunities.
Conduct market intelligence to identify new opportunities, customer trends, and regulatory changes.
Manage borrowing and non-borrowing accounts to enhance customer retention.
Drive branch sales targets, customer acquisitions, balance sheet growth, and customer retention.
Maintain strong relationships with top clients and business influencers.
Provide regular feedback to staff on sales performance and customer experience.
Ensure strict adherence to Absa’s policies, compliance guidelines, and operational procedures.

2. Internal Controls, Governance, Compliance, and Cost Management (15%)

Ensure compliance with all regulatory requirements, including KYC and AML policies.
Oversee operational rigor to achieve satisfactory audit ratings.
Manage cost elements such as branch expenditure, equipment maintenance, stationery, and staff costs.
Review and approve service provider quotations and control expenses within set budgets.
Ensure timely reporting and resolution of audit exceptions.

3. Customer Experience and Service Excellence (15%)

Maintain the branch look and feel as per Absa’s standards.
Ensure prompt customer query resolution and adherence to turnaround times (TAT).
Monitor and maintain high Net Promoter Score (NPS) standards.
Lead customer experience initiatives and ensure up-to-date customer data management.
Oversee transaction migration to digital channels and implement service improvement feedback.

4. Capacity Building and People Management (10%)

Build a high-performing, motivated, and cohesive branch team.
Provide leadership through performance reviews, coaching, mentoring, and regular staff rotations.
Manage staff leave, resource planning, and succession planning.
Lead training, e-learning, and development programs for staff.
Handle disciplinary issues, grievances, and branch team welfare.

Qualifications and Skills Required

Educational Qualifications:

Bachelor’s degree in Accounting, Business, Commerce, or a related discipline.
Advanced diplomas or post-graduate qualifications will be an added advantage.

Professional Experience:

Minimum of 5 years banking/financial services experience.
At least 3 years in branch management with a strong track record of business growth and compliance.

Technical Competencies:

Strong leadership, managerial, and interpersonal skills.
Proficiency in financial product knowledge, lending, risk management, and customer relationship management.
Familiarity with banking regulations, audit standards, and operational policies.
Competency in technology and computerized banking applications.

Behavioral Competencies:

Results-driven, ethical, and integrity-focused.
Strong communication, negotiation, and people management skills.
Ability to foster team development, manage conflicts, and motivate staff.
Keen attention to operational risks, compliance, and financial crime prevention.

Company Culture and Values at Absa Bank Kenya

At Absa Bank, we cultivate an environment that fosters leadership, growth, and collaboration. We believe in empowering our employees to achieve their highest potential while delivering exceptional services to customers.

Our commitment to diversity and inclusion ensures equal employment opportunities, supporting employee development through leadership programs and continuous learning.

How to Apply for the Branch Manager Role

Interested and qualified candidates are encouraged to apply by submitting their application via the official link provided below:

Apply for Branch Manager – Kawangware at Absa Bank

Application Deadline: 21 March 2025

Kindly note that only shortlisted candidates will be contacted.

Additional Engagement

Discover more banking leadership opportunities on The Kenyan Job Finder:

Explore more banking and branch management vacancies in Kenya

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Take the next step in your leadership career and join Absa Bank to make a lasting impact today!

To apply for this job please visit absa.wd3.myworkdayjobs.com.

By The Kenyan Job Finder Team

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