Ecosystem Lead Generator (2-Year Fixed Term Contract) – Absa Bank, Kikuyu Branch – 2025

Ecosystem Lead Generator (2-Year Fixed Term Contract) – Absa Bank, Kikuyu Branch – 2025

Position: Ecosystem Lead Generator
Location: Kikuyu Branch, Kenya
Type of Job: Full-Time, Fixed Term (2 Years)
Number of Vacancies: 1
Job Category: Sales, Banking
Salary: Not Disclosed
Application Deadline: 18 March 2025
Country/Territory: Kenya

Introduction: Empower Africa’s Tomorrow with Absa Bank

Absa Bank is proud to offer an exciting opportunity for a dynamic, motivated individual to join our team as an Ecosystem Lead Generator at our Kikuyu Branch on a 2-Year Fixed Term Contract.

With over a century of rich history, Absa is a local bank with regional and international expertise. We are committed to empowering Africa’s future, and as part of our team, you will have the opportunity to shape the financial landscape and contribute to sustainable growth in Kenya and beyond.

About Absa Group

Absa Group Limited is one of Africa’s largest diversified financial services groups, offering integrated banking products and services across personal, business, corporate, investment banking, wealth management, and insurance. Absa operates in multiple countries across Africa, with a presence in China, the US, the UK, and Europe.

Joining Absa means being part of a culture that values integrity, customer focus, and continuous development. Our My Career Development Portal offers resources, guidance, and support to help you design your future and unlock your potential.

Key Responsibilities of the Ecosystem Lead Generator Role

As the Ecosystem Lead Generator, you will play a critical role in driving sales, enhancing customer experience, ensuring compliance, and contributing to team development.

1. Sales to Ecosystem Customers (60%)

• Deliver exceptional sales performance by identifying and meeting customer needs through selling and cross-selling of all Absa Bank Retail products and services to ecosystem customers.
• Provide hands-on sales support, including quality lead generation and effective follow-ups, to convert leads into actual sales.
• Participate in product campaigns and explain products clearly to customers.
• Achieve and exceed specific sales targets and maintain personal sales performance statistics.
• Manage personal product and channel sales targets to meet direct sales objectives.
• Complete account opening documentation with customers and submit for processing.
• Conduct financial analysis for customers applying for loans, and communicate decisions clearly.
• Follow up with customers post-account opening, providing necessary contact information and support.

2. Customer Service (15%)

• Own customer queries and complaints related to account openings, loans, and card applications, ensuring timely resolution.
• Build strong relationships with internal service providers, including Operations and the KYC Helpdesk.
• Advise customers on loan approvals and encourage loan drawdowns.
• Open scheme loan accounts referred by the Scheme Loans Relationship Managers.

3. Operational Rigour, Compliance, and Controls (15%)

• Ensure compliance with regulatory requirements, Enterprise-Wide Risk Management Framework, and Absa internal policies.
• Maintain accuracy of account opening documents, loan documents, and customer forms, taking personal accountability for quality.
• Follow end-to-end account opening procedures to ensure KYC compliance.
• Escalate unresolved items and risk events promptly to the Line Manager.
• Comply with general operational risk requirements, including Health & Safety standards, anti-money laundering regulations, and security protocols.

4. Contribute to Team Development and Personal Growth (10%)

• Share knowledge and experiences with fellow Lead Generators.
• Provide cover for other Lead Generators during high workloads or absences.
• Deputize for the Line Manager when necessary.
• Set annual performance objectives, including specific sales targets, and pursue personal development opportunities.

Qualifications and Skills Required

Educational Qualifications:

• Further Education and Training Certificate (FETC) in Business, Commerce, or Management Studies (Required).

Professional Experience:

• Proven experience in sales, customer service, or banking roles.
• Strong understanding of financial products, risk management, and regulatory compliance.

Technical Competencies:

• Proficiency in sales techniques, customer relationship management, and product knowledge.
• Strong numerical and analytical skills.
• Familiarity with banking systems and financial services industry standards.

Interpersonal Skills:

• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet sales targets.
• Strong team player with the ability to share knowledge and support colleagues.

Company Culture and Values at Absa Bank

At Absa Bank, we value integrity, accountability, collaboration, and customer focus. We foster a supportive, inclusive environment where employees can thrive and grow.

Our commitment to diversity and inclusion ensures equal employment opportunities and a respectful workplace for all. Through continuous learning and leadership development, we empower our employees to unlock their potential and contribute to our mission of empowering Africa’s tomorrow.

How to Apply for the Ecosystem Lead Generator Role

Interested and qualified candidates are encouraged to apply by submitting their application via the official link provided below:

Apply for Ecosystem Lead Generator at Absa Bank

Application Deadline: 18 March 2025

Kindly note that only shortlisted candidates will be contacted.

Additional Engagement

Discover more banking and sales job opportunities on The Kenyan Job Finder:

Explore more sales and banking vacancies in Kenya

Stay updated with our latest job openings and exclusive Absa career opportunities:

• Free Jobs on WhatsApp Channel
• Exclusive Job Updates Membership on WhatsApp – KES 99/month
• Follow The Kenyan Job Finder on Telegram

Take the next step in your sales career and join Absa Bank to make a meaningful impact today!