(2 Posts) Service Operations and Training Manager | Isuzu East Africa – Kenya – 2025

(2 Posts) Service Operations and Training Manager | Isuzu East Africa – Kenya – 2025

ESSENTIAL JOB DETAILS

• Position: Service Operations and Training Manager
• Location: Kenya
• Type of Job: Full-Time
• Job Category: Automotive, Engineering, Aftersales Services
• Reporting To: General Manager, Field Engineering, Service Operations & Training
• Application Deadline: Friday 28th February 2025

INTRODUCTION

Isuzu East Africa is offering a unique opportunity for a highly motivated and skilled professional to join our team as a Service Operations and Training Manager. This role is critical in ensuring that vehicle service and repairs across our entire dealer network meet industry-leading standards through training, upskilling, and adherence to Isuzu aftersales protocols. If you have a strong background in engineering and are passionate about service excellence, this is an exciting opportunity to make a significant impact in Kenya’s automotive sector.

ABOUT ISUZU EAST AFRICA

Isuzu East Africa is the leading transport solutions provider in East Africa, specializing in the sale and aftersales service of Isuzu vehicle models and UD Trucks. With a commitment to customer satisfaction, innovation, and sustainable business practices, we are dedicated to delivering superior automotive solutions. In recognition of our outstanding employment practices, we were honored with the Employer of the Year Award (2023) by the Federation of Kenya Employers (FKE), establishing our reputation as a top employer in the region.

KEY RESPONSIBILITIES

• Develop and implement a service operations manual across all Isuzu East Africa dealerships in alignment with Isuzu aftersales and dealer standards.
• Conduct a skills, tools, and equipment gap analysis across the dealer network.
• Design and implement a comprehensive capacity improvement plan based on findings.
• Monitor and continuously improve vehicle service and repair standards across the Isuzu network.
• Formulate and execute standards deficiency improvement plans.
• Conduct dealer audits and ensure closure of identified audit gaps in compliance with the Aftersales Policy and Isuzu Dealer Standards (IDS).
• Develop and update a capacity-building curriculum.
• Design and implement technical and non-technical training programs to enhance service delivery.
• Conduct prelaunch training for new products in coordination with the Product Planning Team.
• Deliver comprehensive training sessions to service personnel.
• Maintain service operations and training performance metrics to track improvements and compliance.

QUALIFICATIONS AND SKILLS

• Bachelor’s degree in Engineering (Upper Second Class or equivalent).
• KCSE Mean Grade: B+ or higher.
• Minimum of seven (7) years’ relevant experience in an automotive engineering or service operations role.
• Must be a Registered Graduate Engineer with the Engineers Board of Kenya (EBK).
• A Diploma in Technical Teacher Education is an added advantage.
• In-depth automotive knowledge and familiarity with modern service and repair standards.
• Strong leadership, communication, and training skills.

COMPANY CULTURE AND VALUES

At Isuzu East Africa, we embrace a culture centered on customer focus, relationships, and excellence. Our values guide our commitment to delivering superior automotive solutions while fostering a workplace that supports growth, diversity, and innovation. We are dedicated to earning customers for life and ensuring sustainable business practices that benefit both our employees and the broader East African market.

HOW TO APPLY

Qualified candidates are encouraged to apply by sending their application and CV to careers.kenya@isuzu.co.ke before Friday 28th February 2025.

Isuzu East Africa is an equal opportunity employer that embraces individuals from diverse backgrounds, experiences, and perspectives. Only shortlisted candidates will be contacted. An attractive compensation package will be offered to the successful candidate.

ADDITIONAL ENGAGEMENT

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Parts Distribution Center (PDC) Supervisor | Isuzu East Africa – Kenya – 2025

ESSENTIAL JOB DETAILS

• Position: Parts Distribution Center (PDC) Supervisor
• Location: Kenya
• Type of Job: Full-Time
• Job Category: Logistics, Supply Chain, Warehouse Operations
• Reporting To: Supply Chain Manager, Parts & Accessories
• Application Deadline: Friday 28th February 2025

INTRODUCTION

Isuzu East Africa is seeking a highly skilled and proactive Parts Distribution Center (PDC) Supervisor to oversee inbound logistics, warehouse operations, and outbound logistics for automotive parts and accessories. If you have experience in supply chain management, warehouse operations, and inventory control, this is a fantastic opportunity to advance your career in the automotive sector.

KEY RESPONSIBILITIES

• Ensure that Parts and Accessories required to run the business are processed, shipped, stored, and delivered in a timely and efficient manner.
• Implement and monitor strategic initiatives aimed at improving productivity, efficiency, safety, and overall warehouse performance metrics.
• Manage and oversee import documentation processing to ensure accuracy and compliance.
• Collaborate with sales, operations, and customer service teams to establish realistic and effective order delivery timelines.
• Guarantee that all warehouse operations (including inbound and outbound deliveries) meet safety and quality standards.
• Oversee inventory assurance and accuracy, ensuring optimal stock levels.
• Coordinate order processing and outbound logistics for customers and dealers.
• Monitor and control warehousing and supply chain expenditures while ensuring smooth inventory movement within the system.

QUALIFICATIONS AND SKILLS

• Bachelor’s degree in Engineering or a Business-related discipline.
• KCSE Mean Grade: B+ or higher.
• CIPS Diploma in Procurement and Supply is an added advantage.
• Minimum of five (5) years’ relevant experience in logistics, supply chain, or warehouse management.
• Strong leadership, problem-solving, and communication skills.
• Ability to work efficiently in a fast-paced environment.

HOW TO APPLY

Qualified candidates are invited to send their application and CV to careers.kenya@isuzu.co.ke before Friday 28th February 2025.

Isuzu East Africa is an equal opportunity employer that values diversity and inclusion. Only shortlisted candidates will be contacted. An attractive compensation package awaits the successful candidate.

ADDITIONAL ENGAGEMENT

Explore more career opportunities at The Kenyan Job Finder.

Join our WhatsApp and Telegram Channels for the latest job updates:

• Free Jobs on WhatsApp Channel: Click Here
• Exclusive Job Updates on WhatsApp (Premium Membership – KES 99/Month): Join Now
• The Kenyan Job Finder Telegram Channel: Follow Us