System Analyst – Pension | Jubilee Life Insurance | Technology Careers in Nairobi | Apply by 1st May 2025

System Analyst – Pension | Jubilee Life Insurance | Technology Careers in Nairobi | Apply by 1st May 2025

ESSENTIAL JOB DETAILS

• Position: System Analyst – Pension

• Employer: Jubilee Life Insurance, Nairobi, Kenya

• Location: Nairobi, Kenya

• Department: Information Technology (IT) – Pension Systems Support

• Employment Type: Full-Time

• Experience Level: At least 3 years in application development and systems support

• Education Level: Bachelor’s Degree in Computer Science, Information Systems, or a related technical field

• Application Mode: Email Submission

• Application Email: Below

• Application Deadline: 1st May 2025

• Job Reference Number: JLIL 312

INTRODUCTION

Are you passionate about technology innovation in financial services? Do you thrive in fast-paced, regulatory-compliant environments where system stability and digital transformation are paramount?

Jubilee Life Insurance, a leading insurer in Kenya and the broader East African region, is seeking to recruit a highly motivated System Analyst – Pension to join its dynamic technology team in Nairobi.

This critical role is responsible for supporting the design, development, optimization, and maintenance of pension systems that empower Jubilee’s internal teams. The position ensures that internal pension operations are efficient, integrated, secure, and aligned with Jubilee Life’s digital transformation strategy and business growth objectives.

If you possess strong technical expertise in Oracle SQL, PL/SQL, and APEX, and have a passion for improving systems workflows and user experience, Jubilee Life invites you to apply and contribute to shaping the future of pensions in Kenya’s financial services sector.

ABOUT JUBILEE INSURANCE

Jubilee Insurance is East Africa’s largest insurance group, offering a comprehensive range of insurance services across life, health, pensions, and general insurance categories.

Founded in 1937, Jubilee has grown into a trusted financial brand across Kenya, Uganda, Tanzania, Burundi, and Mauritius, serving millions of clients with innovation, reliability, and customer-centricity.

Jubilee’s vision is to enable people to live free by providing secure, innovative, and customized financial solutions. As part of its strategic digital transformation agenda, Jubilee is investing heavily in modern technologies, customer experience platforms, and operational efficiency tools to serve the evolving needs of its diverse clientele.

Joining Jubilee means becoming part of a culture committed to excellence, collaboration, integrity, innovation, and social responsibility.

ROLE PURPOSE

The System Analyst – Pension will be responsible for ensuring that Jubilee’s pension systems are:

• Efficient, user-friendly, and integrated with core business operations

• Compliant with internal ICT policies and external regulatory standards

• Continuously improved through innovation, user feedback, and system optimization

• Scalable and secure to meet current and future business demands

The role will involve collaboration with cross-functional teams including pensions operations, finance, compliance, IT security, external vendors, and executive management to deliver robust technology solutions for internal users.

MAIN RESPONSIBILITIES

Strategic Responsibilities

• Support the digital transformation initiatives of Jubilee Life by aligning pension systems development and optimization with strategic business goals

• Participate actively in solution architecture, project planning, and system enhancement efforts for pensions-related platforms

• Monitor technology trends and recommend the adoption of new tools, frameworks, and platforms that enhance internal pension processes and reporting capabilities

• Advocate for innovation, efficiency, and user-experience improvements in pension systems workflows and design

Operational Responsibilities

• Develop, test, deploy, and maintain core system functionalities using Oracle SQL, PL/SQL, and APEX technologies

• Ensure high system availability, reliability, and performance to support mission-critical pension operations

• Execute and monitor systems interfaces and data flows, including C2B and B2C portals for pension services

• Perform thorough root cause analyses of system incidents and implement corrective and preventive measures promptly

• Provide technical support to business teams for pension systems usage, report generation, and data queries

• Prepare comprehensive system manuals, guides, and conduct user training sessions to enhance system literacy among internal teams

Corporate Governance Responsibilities

• Ensure system development practices comply with Jubilee’s internal ICT governance frameworks and relevant regulatory policies such as data protection standards

• Maintain accurate and complete documentation of all system changes, configurations, releases, and incident resolutions

• Collaborate with Risk, Compliance, and Internal Audit departments to perform periodic systems audits, vulnerability assessments, and ensure regulatory compliance

• Manage relationships with external vendors and technology partners to ensure service level agreements (SLAs) and contract terms are consistently met

Culture and People Responsibilities

• Foster a culture of continuous improvement, technical innovation, and knowledge sharing within the technology and pensions teams

• Mentor and provide guidance to junior system analysts, IT interns, and new team members in system best practices and problem-solving approaches

• Uphold Jubilee Life’s corporate values of customer centricity, integrity, and innovation in every interaction and deliverable

• Actively participate in cross-departmental workshops, hackathons, and professional development programs to upskill and support team growth

• Demonstrate accountability, ownership, and initiative in addressing system performance, user satisfaction, and project delivery outcomes

KEY COMPETENCIES

• Analytical Thinking and Problem-Solving: Ability to dissect complex systems issues, analyze root causes, and design sustainable technical solutions

• Stakeholder Engagement and Communication: Strong ability to translate technical concepts into business language and foster collaborative relationships with internal and external partners

• Attention to Detail and Accuracy: Meticulous approach to system configuration, report generation, and data quality assurance

• Innovation and Adaptability: Proactive in proposing and embracing changes in technology, systems enhancements, and operational procedures

• Result Orientation: Ability to prioritize tasks, meet deadlines, and deliver high-quality outputs under pressure

• Teamwork and Collaboration: Commitment to working effectively across multi-disciplinary teams to achieve shared objectives

ACADEMIC BACKGROUND AND RELEVANT QUALIFICATIONS

• Bachelor’s Degree in Computer Science, Information Systems, Software Engineering, or a closely related technical field

• Oracle Certified Associate (OCA) – PL/SQL Developer Certification is mandatory

• Professional certification or practical experience in Oracle APEX Version 19 or higher is highly desirable

• Familiarity with reporting technologies such as Oracle BI & Analytics

• Additional exposure to UNIX scripting, Apache Web Server, PHP/MySQL would be advantageous

• Minimum of 3 years experience in application development, technical support, or system administration, preferably within financial services, insurance, or banking sectors

• Proficient in Oracle tools including PL/SQL, APEX, Reports, SQL Loader, Workflow, and Fusion Middleware

• Demonstrated experience developing and maintaining web-based integrations, APIs, C2B, and B2C transaction platforms

PREFERRED EXPERIENCE

• Experience working on complex, multi-stakeholder projects with tight regulatory compliance requirements

• Practical involvement in systems development life cycles (SDLC), Agile or Waterfall project methodologies

• Exposure to cybersecurity practices, vulnerability management, and systems risk assessments

• Knowledge of pension administration systems, reporting frameworks, and actuarial data handling is a strong plus

APPLICATION PROCEDURE

Qualified candidates who meet the outlined requirements should submit their applications as follows:

• Send an updated CV and a compelling cover letter clearly quoting the Job Reference Number JLIL 312 and Position Title: System Analyst – Pension in the email subject line

• Attach copies of relevant academic and professional certifications

• Ensure the CV highlights specific experiences related to system analysis, Oracle technologies, and project contributions in financial services

Email Your Application To: Recruitment@jubileekenya.com

Application Deadline: Wednesday, 1st May 2025

Only shortlisted candidates will be contacted for interviews.

Jubilee Life Insurance is an equal opportunity employer and encourages women, persons with disabilities, and marginalized groups to apply. Canvassing will lead to automatic disqualification.

COMPANY CULTURE AND VALUES

At Jubilee Life Insurance, we are driven by our unwavering values:

• Customer Centricity: Always placing our clients’ needs at the forefront

• Integrity: Building trust through transparency, honesty, and ethical behavior

• Innovation: Fostering a spirit of creativity, digital advancement, and continuous improvement

• Excellence: Setting the highest standards in service delivery, governance, and product development

• Collaboration: Leveraging collective expertise to deliver better results

Our people are our most valuable asset. At Jubilee, you will thrive in an environment that encourages professional development, collaboration, innovation, and personal fulfillment.

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