Hyatt Place & Hyatt House Nairobi Westlands

Sales Executive – Hyatt Place & Hyatt House, Nairobi Westlands | Hospitality Careers Kenya 2025 | Apply Now

ESSENTIAL JOB DETAILS

Position: Sales Executive
Employer: Hyatt Place & Hyatt House, Nairobi Westlands
Location: Nairobi, Kenya
Department: Sales and Marketing
Reporting To: Sales Manager
Supervises: Sales Coordinator
Industry: Hospitality / Hotel Management / Customer Relations
Application Mode: Online Application
Application Link: Apply via Hyatt Careers Portal
Posting Date: 26th April 2025

INTRODUCTION

Are you passionate about building client relationships, maximizing sales revenues, and contributing to the success of a leading international hospitality brand?

Hyatt Place & Hyatt House Nairobi Westlands is seeking a dynamic and results-driven Sales Executive to join its vibrant and passionate team. Situated at the heart of Nairobi’s Westlands business district, Hyatt’s newest dual-branded hotel offers upscale comfort, world-class amenities, and a commitment to delivering exceptional guest experiences.

As a Sales Executive, you will play a critical role in driving business growth, expanding market reach, and maximizing profitability across Rooms, Food and Beverage, and other revenue-generating outlets.

This is a golden opportunity for ambitious hospitality sales professionals looking to grow their careers within one of the most recognized hotel brands in the world.

ABOUT HYATT PLACE & HYATT HOUSE NAIROBI WESTLANDS

Hyatt Place and Hyatt House represent the next generation of hotel accommodations designed to meet the needs of today’s multitasking travelers.

Located in Nairobi’s energetic Westlands suburb, the hotels blend effortless comfort, contemporary style, and intuitive service. With innovative dining options, flexible meeting spaces, high-tech guest rooms, and a welcoming environment, Hyatt Nairobi caters to both short-stay guests and long-term residents alike.

Being part of the Hyatt family means joining a brand committed to care, collaboration, and excellence, and becoming a member of a passionate team that believes in creating meaningful connections with guests and each other.

SCOPE AND GENERAL PURPOSE OF THE ROLE

As a Sales Executive, you will be responsible for:

Maximizing sales revenues and achieving pre-set departmental targets
Generating new business across all revenue streams including Rooms, F&B, Conferences, and Events
Strengthening relationships with existing clientele and building long-term partnerships
Executing sales strategies that ensure optimum market penetration and brand visibility
Coordinating with operational departments to ensure seamless guest experiences

You will work closely with the Sales Manager and oversee the Sales Coordinator while upholding Hyatt’s Consultative Selling principles and SMART Selling philosophies.

MAIN DUTIES AND RESPONSIBILITIES

Operational Duties

Ensure professional sales calls following Hyatt’s Consultative Selling and SMART Selling frameworks
Plan, organize, and execute sales calls with clear objectives
Maintain comprehensive knowledge of hotel features, services, and operational capabilities
Conduct extensive competitor research and maintain superior product knowledge
Systematically visit and manage assigned accounts, identify potential leads, and report findings to the Sales Manager
Actively pursue sales leads to identify new business prospects
Achieve high-level exposure for the hotel through direct solicitations, telemarketing, and written communications
Conduct client entertainment activities, including hotel inspections and business luncheons as necessary
Prepare and distribute accurate Event Orders to concerned departments
Follow up on pending matters in the absence of the Sales Manager or Sales Buddy

Customer Service Responsibilities

Conduct hotel site inspections and property tours for clients
Build and nurture strong relationships with established clientele
Ensure that client expectations are fully understood and consistently met
Address guest and client inquiries professionally and efficiently
Resolve complaints swiftly and escalate major issues appropriately
Maintain positive working relationships with guests, colleagues, and business partners

Financial Responsibilities

Assist in achieving monthly and annual personal sales targets contributing directly to hotel revenue
Maximize revenue generation from all business segments assigned

Personnel Responsibilities

Coach and guide Sales Coordinators to enhance their professional development
Monitor punctuality, appearance, grooming, and presentation standards of Sales Coordinators
Encourage creativity, innovation, and accountability within the team
Support Hyatt’s core values and participate in employee engagement activities, including action plans from Employee Opinion Surveys

Marketing Responsibilities

Assist in implementing marketing initiatives and promotions
Maintain up-to-date awareness of hotel promotions, packages, and internal policies
Execute telemarketing activities to target potential new accounts

Administrative Responsibilities

Maintain an efficient manual and electronic filing system for client and sales documentation
Track all contracts, quotations, sales agreements, and maintain complete records
Establish and monitor effective tracing systems to track booked business and follow-ups
Submit accurate sales activity reports to the Sales Manager promptly

Other Duties

Attend and actively participate in departmental meetings, training sessions, and hotel-wide initiatives
Foster professional working relationships with competitors, local business groups, airlines, and travel agents
Maintain high personal grooming standards and always adhere to hotel protocols
Perform any other reasonable duties assigned by management

MINIMUM QUALIFICATIONS AND EXPERIENCE

Diploma or Bachelor’s Degree in Hospitality Management, Sales, Business Administration, or a related field
Minimum of 2 years of experience in hotel sales, hospitality marketing, or account management in the hotel industry
Proven ability to meet or exceed sales targets and KPIs
Strong knowledge of the Nairobi hospitality market will be an added advantage
Excellent communication skills in English (both verbal and written)
Proficiency in MS Office Suite (Word, Excel, PowerPoint) and CRM systems
Familiarity with Hyatt systems like Envision or Opera Sales and Catering will be a plus

DESIRED PERSONAL ATTRIBUTES

Highly motivated, ambitious, and target-driven
Excellent organizational, negotiation, and presentation skills
Ability to work independently as well as collaboratively
Confident, outgoing personality with strong interpersonal skills
Positive attitude towards challenges and the ability to work under pressure
A genuine passion for hospitality and customer service excellence
High level of integrity, professionalism, and business etiquette

BENEFITS OF WORKING AT HYATT PLACE & HYATT HOUSE NAIROBI WESTLANDS

Opportunity to be part of a global, award-winning hospitality brand
Competitive salary package with performance incentives
Access to learning, leadership development, and career advancement programs
Employee meals, uniforms, and discounted hotel stays worldwide
A supportive and inclusive work environment promoting innovation and creativity

APPLICATION PROCEDURE

Candidates who meet the above qualifications are invited to apply as follows:

Submit an updated CV and cover letter outlining relevant sales achievements and hospitality experience
Clearly indicate the position title “Sales Executive” in the subject line
Apply online via Hyatt’s global careers portal:

🔗 Submit Your Application Here

Application Deadline: Applications are open until the position is filled. Early applications are encouraged as shortlisting is ongoing.

Please note that this position is at a property where Hyatt is not the direct employer; the employer is a third-party management company responsible for all employment benefits and obligations.

Only shortlisted candidates will be contacted for interviews.

COMPANY CULTURE AND VALUES

At Hyatt, we are guided by our purpose to care for people so they can be their best. Our core values include:

Respect and integrity in all dealings
Creativity and continuous innovation
Inclusivity, collaboration, and empowerment
Pursuit of excellence and service from the heart

As part of the Hyatt family, you will work in a supportive, nurturing environment where your contributions are recognized, and your personal growth is championed.

Working at Hyatt Place & Hyatt House Nairobi is not just a job. It is a journey, a family, and an opportunity to make a real difference every single day.