Restaurant Supervisor (5 Openings) – Nairobi, Kenya – 2025

Restaurant Supervisor (5 Openings) – Nairobi, Kenya – 2025

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Job Details

• Position: Restaurant Supervisor
• Location: Nairobi, Kenya
• Type of Job: Full-time, Onsite
• Job Category: Hospitality and Food Service
• Application Deadline: 4th January 2025
• Reporting to: Branch Manager

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Introduction

Join a dynamic and rapidly growing restaurant brand that values excellence, innovation, and customer satisfaction. We are seeking passionate and skilled Restaurant Supervisors to lead our teams in delivering exceptional dining experiences. With ample opportunities for growth and professional development, this role is perfect for individuals looking to advance their careers in the hospitality industry.

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About Big Square

Big Square is one of Kenya’s leading restaurant chains, renowned for its unique dining experiences, delectable food offerings, and exceptional service. Since its inception, Big Square has committed to redefining the restaurant landscape by blending innovative culinary practices with a customer-centric approach.

With multiple branches across Nairobi and beyond, Big Square takes pride in creating a warm and welcoming environment for both its employees and customers. The company believes in empowering its workforce, fostering a collaborative culture, and maintaining the highest standards in food quality and safety.

For more information, visit our homepage.

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Key Responsibilities

1. Customer Experience

• Advocate for the Front of House (FOH) team welfare to maintain a motivated and high-performing workforce.
• Deliver exceptional customer service by ensuring all guest interactions meet or exceed expectations.

2. Food Safety & Quality

• Oversee food preparation processes to ensure only high-quality products are served.
• Ensure compliance with food safety regulations and maintain consistent delivery standards.

3. Team Management

• Evaluate team performance by reviewing sales and service metrics.
• Provide constructive feedback and implement actionable plans to drive continuous improvement.

4. Standards Compliance

• Monitor Back of House (BOH) operations to ensure adherence to set quality standards.
• Collaborate with the kitchen team to maintain a seamless operation.

5. Driving Branch Business

• Partner with the Branch Manager to achieve budgeted profit goals.
• Implement strategic plans aligned with the BOH budget and overall branch objectives.

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Qualifications and Skills

Minimum Requirements

• Diploma in a hospitality-related course.
• Additional qualification in Food Production is an added advantage.
• Proficiency in MS Word/Excel and experience with restaurant ERP systems such as POS or GAAP.

Preferred Skills

• Strong understanding of administrative work and reporting.
• Excellent leadership, communication, and organizational skills.
• A keen eye for detail and commitment to maintaining high operational standards.

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Company Culture and Values

At Big Square, we prioritize:

• Innovation: Continuously improving and setting new industry benchmarks.
• Teamwork: Fostering a culture of collaboration and mutual respect.
• Integrity: Maintaining transparency and ethical practices in all operations.
• Customer Focus: Placing customer satisfaction at the core of everything we do.

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Apply Now for Restaurant Supervisor

Take the next step in your career by joining our exceptional team! Submit your application by emailing your CV and cover letter to careers@big-square.co.ke before 4th January 2025.

[APPLY FOR JOB]

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Explore More Opportunities

Looking for similar roles? Visit our job listings page to discover a wide range of exciting opportunities tailored to your career aspirations.

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We are an equal opportunity employer and are committed to attracting and retaining the best employees from all backgrounds. Only shortlisted applicants will be contacted.

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