Receptionist | YourHost Ltd – Nairobi – 2025

Receptionist | YourHost Ltd – Nairobi – 2025

Essential Job Details

• Position: Receptionist
• Location: Nairobi
• Type of Job: Full-Time
• Job Category: Hospitality & Customer Service
• Experience Level: Mid-Level (2-3 years of experience)
• Application Deadline: Rolling applications until the position is filled

Introduction

Are you a people-oriented professional with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, hospitality-driven environment where no two days are the same? If you have strong organizational skills, a keen eye for detail, and the ability to handle guest interactions with confidence and warmth, then this role is for you.

YourHost Ltd, a premier provider of curated stays, is seeking an enthusiastic Receptionist to be the first point of contact for our guests. In this role, you will ensure seamless check-ins and check-outs, manage reservations, and handle guest inquiries with professionalism and efficiency. This is an opportunity to join a dynamic team in Nairobi, working in a role that blends customer engagement, operations, and hospitality excellence.

About YourHost Ltd

YourHost Ltd is a leading provider of premium hospitality experiences, offering uniquely curated stays designed to exceed guest expectations. With a commitment to personalized service, we create memorable experiences for travelers and property owners alike. Our dedication to excellence, innovation, and guest satisfaction sets us apart in the industry, making us a preferred choice for hospitality solutions in Nairobi and beyond.

Key Responsibilities

• Guest Relations & Front Desk Operations: Welcome guests with a warm and professional demeanor, ensure smooth check-ins and check-outs, and collect feedback to enhance guest experience.
• Reservation Management: Maintain accurate reservation records, oversee booking modifications, and coordinate with housekeeping to ensure room readiness.
• Customer Service & Communication: Handle guest and homeowner inquiries via phone, email, and in person. Address concerns, special requests, and complaints efficiently while maintaining a high standard of professionalism.
• Upselling & Additional Services: Promote YourHost’s additional services, such as laundry, airport transfers, and pantry restocking, to enhance the guest experience and drive revenue growth.
• Property & Business Development Support: Assist in identifying and directing potential property owners to the Business Development team, supporting YourHost’s growth initiatives.
• Key & Security Management: Oversee key card issuance, retrieval, and security measures to maintain guest safety and privacy.
• Collaboration with Internal Teams: Coordinate with housekeeping, maintenance, and management to ensure seamless service delivery.
• Feedback & Quality Assurance: Gather and analyze guest feedback to recommend service improvements and enhance overall customer satisfaction.

Qualifications and Skills

• Educational Background: Degree or Diploma in Hospitality, Business, or a related field.
• Work Experience: 2-3 years of experience in a front desk, hospitality, or customer service role.
• Technical Skills: Familiarity with property management software and reservation systems is a plus.
• Communication Excellence: Strong verbal and written communication skills to interact with guests, homeowners, and internal teams effectively.
• Organizational Abilities: Ability to multitask and manage multiple reservations, inquiries, and guest interactions seamlessly.
• Problem-Solving Skills: Quick thinking and ability to resolve guest concerns efficiently and professionally.
• Flexibility: Willingness to work shifts, including weekends and holidays, to accommodate business needs.
• Attention to Detail: Ability to maintain accurate records, handle confidential guest information securely, and ensure service consistency.

Company Culture and Values

At YourHost Ltd, we believe in:

• Customer-Centric Excellence: Our guests’ experiences are at the heart of everything we do.
• Integrity and Professionalism: We uphold the highest standards in service delivery and workplace ethics.
• Innovation in Hospitality: We continuously seek ways to enhance our services and guest satisfaction.
• Collaborative Growth: We foster a supportive work environment where every team member contributes to our collective success.
• Work-Life Balance: We recognize the importance of personal well-being alongside professional commitment.

How to Apply

Are you ready to embark on a rewarding career in hospitality with YourHost Ltd?

Apply now by sending your updated CV to culture@yourhost.io with the subject line “Receptionist.”

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Apply today and take the next step in your hospitality career with YourHost Ltd!