Pension Administrator | Jubilee Life Insurance Kenya | Retirement Benefits Careers | Apply by 1st May 2025

Pension Administrator | Jubilee Life Insurance Kenya | Retirement Benefits Careers | Apply by 1st May 2025

ESSENTIAL JOB DETAILS

• Position: Pension Administrator

• Employer: Jubilee Life Insurance, Nairobi, Kenya

• Location: Nairobi, Kenya

• Department: Retirement Benefits Business

• Employment Type: Full-Time

• Experience Level: 2–3 Years in Pension or Retirement Benefits Administration

• Education Level: Diploma or Bachelor’s Degree in Actuarial Science, Statistics, Insurance, Finance, Business, or related fields

• Application Mode: Email Submission

• Application Email: Below

• Application Deadline: 1st May 2025

• Job Reference Number: JLIL 313

INTRODUCTION

Are you a detail-oriented, customer-focused professional passionate about retirement benefits management? Do you have a strong foundation in pensions administration, regulatory compliance, and client servicing?

Jubilee Life Insurance, East Africa’s largest insurer and an industry leader in retirement benefits solutions, is seeking a dynamic Pension Administrator to join its team in Nairobi, Kenya.

This role offers an exciting opportunity to manage corporate retirement benefits plans, uphold compliance with industry regulations, deliver exceptional service to clients, and contribute to the organization’s continued success in the retirement benefits market.

If you have an analytical mindset, excellent organizational skills, and a passion for client success, Jubilee invites you to take the next step in your career journey.

ABOUT JUBILEE INSURANCE

Founded in 1937, Jubilee Insurance stands as East Africa’s most prominent insurance group, with a presence in Kenya, Uganda, Tanzania, Burundi, and Mauritius.

Jubilee’s Retirement Benefits Division plays a pivotal role in helping individuals and organizations secure financial freedom during retirement through customized and expertly managed pension solutions.

Committed to innovation, customer-centricity, integrity, and excellence, Jubilee is a trusted partner to thousands of corporate clients and millions of individuals across the region.

Joining Jubilee means becoming part of a brand dedicated to enabling people to live free and building secure financial futures.

ROLE PURPOSE

The Pension Administrator will be responsible for:

• Conserving and growing the existing retirement benefits business by delivering outstanding service to corporate pension clients

• Administering retirement benefits schemes with a focus on accuracy, compliance, and efficiency

• Maintaining accurate participant data, handling inquiries, and ensuring seamless plan operations

• Preparing statutory reports, returns, and internal management reports as required

• Supporting business growth through cross-selling, up-selling, and providing business leads

The role combines strong technical pension management skills with a high level of customer engagement and operational excellence.

MAIN RESPONSIBILITIES

Operational Responsibilities

• Manage day-to-day administration of assigned corporate retirement benefits plans

• Maintain up-to-date participant records, including contributions, benefit calculations, and other relevant data

• Ensure all documentation related to participant onboarding, contributions, claims, and exits is properly recorded and archived

• Address participant and corporate client inquiries efficiently, providing accurate and timely information regarding retirement benefits

• Resolve client concerns and issues related to retirement plans, escalating complex cases where necessary

• Collaborate with internal departments (e.g., Finance, Risk, Compliance) to deliver comprehensive client servicing

Business Growth Responsibilities

• Conserve existing pension business by building strong client relationships and offering tailored solutions

• Introduce alternative retirement products such as annuities and cross-sell relevant insurance products to existing clients

• Provide qualified leads for new business acquisition based on interactions with corporate clients

• Support the achievement of growth targets for the Retirement Benefits Business

Process Improvement Responsibilities

• Identify operational inefficiencies and propose process improvement initiatives

• Work with internal teams to automate and enhance pension administration workflows

• Champion the adoption of digital tools and system enhancements to optimize client servicing

• Streamline administrative processes to minimize errors, maximize productivity, and improve turnaround times

Statistical Analysis and Reporting Responsibilities

• Prepare periodic summary reports, statistical analysis, and performance summaries of retirement schemes

• Generate and submit regulatory returns and compliance reports as assigned, ensuring submission within stipulated deadlines

• Monitor key pension scheme performance indicators and recommend measures for target achievement

• Collaborate with actuarial and finance teams to provide data inputs for valuations and audits

Corporate Governance and Compliance Responsibilities

• Ensure all pension administration activities adhere to relevant regulatory frameworks including the Retirement Benefits Authority (RBA) Guidelines and Data Protection Laws

• Implement robust data protection and confidentiality measures for participant information

• Participate in audits, control self-assessments, and address audit queries promptly and effectively

• Remain updated with evolving pension regulations, market practices, and industry standards to maintain compliance

Culture and People Responsibilities

• Foster a corporate culture that promotes ethical practices, accountability, customer-centricity, and good corporate citizenship

• Actively contribute to initiatives promoting a positive, inclusive, and growth-oriented company culture

• Engage in individual career development planning aligned with personal aspirations and organizational goals

• Participate in internal knowledge sharing, workshops, and capacity-building initiatives

KEY COMPETENCIES

• Attention to Detail and Accuracy: Ability to manage complex participant data and ensure precision in benefit calculations and reporting

• Customer Service Excellence: Strong skills in handling client inquiries, issue resolution, and building trusted client relationships

• Pension and Retirement Benefits Knowledge: In-depth understanding of retirement products, regulations, contributions, claims processes, and compliance requirements

• Analytical Thinking and Problem-Solving: Ability to evaluate data trends, identify inconsistencies, and develop solutions to operational challenges

• Organizational and Time Management Skills: Ability to prioritize tasks, meet deadlines, and maintain organized records

• Communication and Interpersonal Skills: Strong verbal and written communication skills for client and internal stakeholder engagement

• Process Improvement Mindset: Willingness to innovate, automate, and enhance operational processes for efficiency gains

ACADEMIC BACKGROUND AND RELEVANT QUALIFICATIONS

• Bachelor’s Degree in Actuarial Science, Statistics, Insurance, Finance, Business Administration, or a related field

• Diploma in Insurance

• Additional professional certifications such as TDPK, LOMA, CII, IIK are highly desirable and will be an added advantage

• Minimum of 2–3 years working experience in pensions administration, retirement benefits management, or a related field in the financial services sector

PREFERRED EXPERIENCE

• Experience in administration of corporate pensions, provident funds, or umbrella retirement schemes

• Familiarity with pension administration software and data management systems

• Exposure to working under strict regulatory frameworks and experience managing compliance requirements

• Prior experience handling participant communication, claims processing, and benefits settlements

• Proven track record of maintaining accurate client records and delivering exceptional customer service

APPLICATION PROCEDURE

Qualified candidates who meet the outlined requirements should submit their applications by:

• Preparing a current CV and a detailed cover letter demonstrating pension administration expertise and customer service excellence

• Clearly quoting the Job Reference Number JLIL 313 and Position Title: Pension Administrator in the email subject line

• Attaching copies of academic and professional certificates relevant to the role

Send your application via email to: Recruitment@jubileekenya.com

Application Deadline: Wednesday, 1st May 2025

Only shortlisted candidates will be contacted for interviews.

Jubilee Life Insurance is an equal opportunity employer, encouraging applications from women, persons with disabilities, and marginalized groups.

Canvassing will result in automatic disqualification.

COMPANY CULTURE AND VALUES

At Jubilee Insurance, we uphold the following values:

• Customer Focus: We place customer needs at the center of all decisions and services

• Integrity: We act ethically, transparently, and with professionalism at all times

• Innovation: We seek creative solutions that enable our clients to achieve financial security

• Excellence: We are committed to outstanding service delivery and operational efficiency

• Inclusivity: We create opportunities for all, fostering diversity and positive engagement

When you join Jubilee, you become part of a team that believes in creating secure financial futures and empowering lives across Africa.

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