
Rentokil Initial
Indoor Sales Consultant – Nairobi, Kenya
Job Details
- Position: Indoor Sales Consultant
- Location: Nairobi, Nairobi County, Kenya
- Type of Job: Full-time
- Job Category: Sales/Customer Service
- Reporting to: Sales and Marketing Manager
- Application Deadline: Open until filled
Introduction
Are you an enthusiastic Indoor Sales Consultant with a passion for driving results? This is a fantastic opportunity to work with a global organization that is a leader in its field. You’ll be empowered to develop professionally, contribute meaningfully, and work in a dynamic environment that fosters growth and innovation. If you’re looking for a role where you can make an impact, keep reading!
About Us
Rentokil Initial is a global leader in essential services, employing over 35,000 colleagues across 70 countries. We specialize in pest control, hygiene services, and interior space enhancement, combining cutting-edge technology with a commitment to sustainability and innovation. With a mission to protect people and enhance lives, we are dedicated to providing exceptional service and fostering employee growth.
Our East Africa operations, headquartered in Nairobi, Kenya, support our customers in creating healthier and safer environments. Rentokil Initial is built on core values of Service, Relationships, and Teamwork, and we pride ourselves on being an equal opportunity employer.
For more information about our company, visit our official homepage.
Key Responsibilities
As an Indoor Sales Consultant, you will:
- Manage inbound customer inquiries, ensuring all tickets are closed according to company policy.
- Sell directly to residential customers or refer to appropriate sales consultants.
- Reactivate dead quotations and follow up on inactive pipeline and terminated accounts.
- Maintain and develop a key account database, setting appointments for sales consultants and managers.
- Contact prospects and existing customers, providing information about products and services.
- Answer customer inquiries and address objections effectively.
- Update customer information in the database accurately.
- Conduct risk assessments/surveys as outlined by the Sales Manager.
- Meet and exceed sales targets, contributing to marketing-driven campaigns.
- Generate weekly and monthly reports, providing actionable insights to the Line Manager.
- Identify marketing opportunities and collaborate with the Marketing Officer.
- Adhere to authority matrix rules for price sign-offs.
- Build relationships with stakeholders and perform competitor analyses.
Qualifications and Skills
To excel in this role, you should have:
- Proven experience as a telesales representative or in a similar sales/customer service role.
- A track record of meeting sales targets, preferably through phone sales.
- Proficiency in CRM software and telephone systems.
- Strong ability to learn and articulate product knowledge.
- Excellent English communication skills and interpersonal abilities.
- The ability to remain calm under pressure and handle rejection gracefully.
- Outstanding negotiation skills to resolve issues and address complaints effectively.
- A high school diploma (BSc/BA/BCom preferred).
- A valid driver’s license and competency in driving.
Company Culture and Values
At Rentokil Initial, we are driven by our core values:
- Service: Delivering exceptional service to customers.
- Relationships: Building trust and connections with stakeholders.
- Teamwork: Fostering collaboration and mutual respect.
We cultivate a culture of listening, learning, and acting on feedback, ensuring fairness and equality for all our employees.
Apply Now for Indoor Sales Consultant
Ready to take the next step in your career? We want to hear from you!
Click the [Apply for Job] button below to submit your application.
For similar opportunities, visit our jobs page and explore exciting roles across different sectors.
Compliance Statement
We are an equal opportunity employer, committed to attracting and retaining the best employees from all backgrounds. Only shortlisted candidates will be contacted.
—END OF JOB DESCRIPTION—
To apply for this job please visit careers.rentokil-initial.com.
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