Director, Fixed Business – Nairobi, Kenya – 2025

Director, Fixed Business – Nairobi, Kenya – 2025

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Job Details

• Position: Director, Fixed Business
• Location: Nairobi, Kenya
• Type of Job: Full-Time
• Job Category: Sales, Operations & Product Management
• Salary: Competitive & Based on Experience
• Reporting to: CEO (Interim)
• Application Deadline: February 20, 2025

Introduction

We are seeking an experienced and visionary Director, Fixed Business to spearhead strategic growth and execution within the fixed broadband sector. This role is pivotal in accelerating fixed broadband customer acquisition, expanding network coverage, and launching cutting-edge converged value propositions. As a senior leader, you will align fixed business strategies with corporate goals, drive innovation, and lead transformational initiatives.

This is a high-impact leadership position that requires a blend of strategic planning, business development, and operational excellence. The role is onsite in Nairobi, Kenya, offering an exceptional opportunity to shape the future of the fixed business landscape.

About the Company

Safaricom PLC is the leading telecommunications provider in East Africa, serving over 42 million customers with a mission to transform lives by connecting people to opportunities, information, and each other. As an industry pioneer, we drive digital innovation, supporting over one million jobs and contributing KES 362 billion ($3.2 billion) to the economy annually.

Founded in 1997 as a subsidiary of Telkom Kenya, Safaricom has evolved into a publicly listed company with a strong technological backbone and innovative solutions, such as M-PESA, which has revolutionized mobile payments across Africa.

For more insights about Safaricom PLC, visit our Official Website.

Key Responsibilities

Strategic Management and Planning

• Develop and implement the Fixed Broadband Business strategy aligned with macro/microeconomic changes.
• Drive market expansion, customer growth, and business transformation through strategic initiatives.
• Lead business development, acquisition, and fiber solutions sales across enterprise, residential, and property portfolios.
• Oversee the adoption of AI-driven micro-segmentation for targeted cross/up-sell opportunities.
• Identify growth opportunities by leveraging emerging technologies and automation.
• Conduct market research, performance analysis, and risk assessment to enhance business scalability.
• Foster strong stakeholder relationships to ensure smooth execution of strategic initiatives.

Product and Value Proposition Management

• Define and manage the Fixed Business product roadmap and lifecycle.
• Spearhead the development, pricing, and market positioning of fixed broadband solutions.
• Lead value proposition design for both consumer and enterprise segments.
• Collaborate with commercial teams to develop competitive pricing models and customer-centric policies.
• Build and maintain strategic partnerships to enhance product innovation and service delivery.

Operational Excellence

• Establish and enforce best-in-class operational standards for Fixed Business.
• Champion the adoption of automated, digital-first customer onboarding and support processes.
• Oversee network operations and maintenance to ensure seamless service availability.
• Drive the implementation of tools and frameworks to optimize operational efficiencies.
• Ensure adherence to regulatory and quality assurance standards.
• Promote continuous learning and capability development within the Fixed Business team.

Leadership and Team Management

• Lead and mentor a high-performance Fixed Business team.
• Set clear objectives and provide strategic guidance to drive excellence.
• Promote a culture of inclusivity, innovation, and accountability.
• Encourage knowledge-sharing and professional development.
• Foster an engaged, purpose-driven workforce to sustain business momentum.

Stakeholder Management

• Cultivate strong cross-functional collaboration within the organization.
• Build strategic partnerships with key industry players and suppliers.
• Effectively communicate the vision, progress, and impact of Fixed Business initiatives.
• Maintain alignment with corporate leadership and governance structures.

Qualifications and Skills

Core Competencies & Experience

• 10+ years of experience in the telecommunications or fixed broadband sector.
• Proven expertise in business strategy, product management, and market expansion.
• Strong leadership and team management skills with a track record of driving innovation.
• Deep knowledge of fixed broadband technologies (GPON, fiber solutions, etc.).
• Experience in business modeling, feasibility planning, and sales growth strategies.
• Excellent problem-solving, analytical, and stakeholder engagement skills.
• Passion for digital transformation and customer-centric service delivery.

Educational Background

• Bachelor’s Degree in Business, Telecommunications, or a related field.
• MBA or relevant Master’s degree (preferred).
• Membership in a recognized professional body (advantageous).

Company Culture and Values

At Safaricom PLC, we foster a culture of excellence, innovation, and inclusivity. We are driven by our purpose to connect and empower communities while ensuring customer satisfaction remains at the core of our business. Our values include:

• Customer Obsession – Delivering unparalleled customer experiences.
• Innovation – Driving change through digital transformation.
• Collaboration – Promoting teamwork across business units.
• Integrity – Upholding the highest ethical standards.
• Sustainability – Ensuring long-term impact through responsible business practices.

Apply Now for Director, Fixed Business

If you are a visionary leader with a passion for business growth and digital innovation, we invite you to apply for the Director, Fixed Business position. Click the button below and take the next step in your career.

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Equal Opportunity Statement

We are an equal opportunity employer and are committed to attracting and retaining the best talent from all backgrounds. Only shortlisted candidates will be contacted.