Business Development Officer (1 Position) at Fidelity Insurance – Nairobi – April 2025

Business Development Officer (1 Position) at Fidelity Insurance – Nairobi – April 2025

ESSENTIAL JOB DETAILS

• Position: Business Development Officer

• Location: Nairobi, Kenya

• Job Type: Full-Time

• Industry: Insurance, Business Development, Sales

• Experience Level: Mid-Level (3+ years)

• Application Deadline: 11th April 2025

INTRODUCTION

Are you passionate about sales, customer growth, and building profitable portfolios in the fast-paced insurance industry? Fidelity Insurance is inviting qualified, driven, and target-oriented professionals to apply for the position of Business Development Officer, based at its Nairobi offices.

This is a golden opportunity for experienced business development practitioners with insurance expertise to join a reputable, forward-thinking, and expanding insurance company. The role offers the right candidate a platform to engage strategically with brokers, agents, and independent clients while driving new revenue streams through innovative acquisition and client retention tactics.

If you’re a self-motivated individual with a knack for identifying market opportunities, building long-term relationships, and meeting ambitious sales targets, then this could be the perfect next step in your career.

ABOUT FIDELITY INSURANCE

Fidelity Insurance is a trusted provider of innovative, reliable, and customer-focused insurance solutions in Kenya. With a strong track record of serving individuals, SMEs, and corporate clients, Fidelity is committed to delivering security and peace of mind to its policyholders.

The company offers a broad range of general insurance products, including motor, medical, property, liability, and personal accident covers. Its reputation is anchored on service excellence, strong financial backing, digital transformation, and a customer-first approach.

Fidelity’s strategic mission is to grow through innovation, partnerships, and people. That’s why the role of Business Development Officer is critical—linking the company’s services to new markets, uncovering growth potential, and maintaining sustainable client relationships.

As the insurance industry continues to evolve with digital tools, customer expectations, and regulatory demands, Fidelity Insurance continues to lead with integrity, agility, and trust.

KEY RESPONSIBILITIES

As the Business Development Officer, you will be responsible for the acquisition, development, and retention of a profitable business portfolio that supports the organization’s revenue goals and market expansion agenda.

Your core duties will revolve around four strategic areas:

1. Market Expansion and Lead Generation

• Proactively identify new business opportunities in target market segments including individuals, SMEs, corporations, and public institutions

• Conduct market mapping, competitor analysis, and lead generation activities to establish a robust pipeline

• Build relationships with insurance brokers, agents, and corporate intermediaries, converting leads into policy sales

• Attend trade exhibitions, networking forums, and stakeholder events to promote Fidelity Insurance offerings

• Initiate prospecting visits, sales calls, and product presentations to new and potential clients

• Develop tailored insurance proposals in collaboration with the underwriting and product development teams

2. Recruitment and Relationship Management

• Identify and recruit new agents, brokers, and intermediaries, expanding Fidelity’s distribution channels

• Onboard and train intermediaries to align with Fidelity’s products, policies, and customer service standards

• Maintain ongoing communication with intermediaries, ensuring they receive timely support and feedback

• Conduct quarterly and annual performance reviews of brokers and agents, providing coaching where necessary

• Foster long-term partnerships through trust-building, issue resolution, and joint planning sessions

• Resolve complaints and policy issues in collaboration with underwriting, claims, and customer service departments

3. Sales and Target Delivery

• Drive insurance sales across products such as motor, property, liability, personal accident, and health

• Prepare and execute monthly business development plans aligned to sales targets, campaign priorities, and profitability ratios

• Provide periodic reports on sales performance, client acquisition costs, and retention metrics

• Coordinate with internal departments to deliver quotations, product customizations, and follow-ups

• Ensure all new business complies with internal underwriting policies and external regulatory standards

• Meet or exceed quarterly and annual sales targets across all channels under your jurisdiction

4. Portfolio Maintenance and Compliance

• Monitor the growth and performance of your assigned portfolio to identify renewal needs, claims trends, and coverage gaps

• Work closely with the claims and risk assessment teams to ensure client satisfaction and policy retention

• Support the implementation of customer feedback mechanisms, loyalty programs, and targeted promotions

• Uphold the highest standards of professionalism, ethics, and compliance in all interactions

• Stay updated with insurance regulatory changes, IRA circulars, and market trends that affect operations

QUALIFICATIONS AND SKILLS

Fidelity Insurance is looking for a competent and ambitious business development professional with hands-on experience in the Kenyan insurance sector.

Minimum Qualifications:

• A Bachelor’s Degree in Business Administration, Marketing, Insurance, Sales Management, or any related field

• Ongoing or completed certification in Insurance from CII or IIK (Chartered Insurance Institute or Insurance Institute of Kenya) is required

Experience:

• A minimum of 3 years’ work experience in the insurance industry

• At least 1 year in business development, client acquisition, or agency management

• Proven success in delivering sales targets in a competitive market

• Demonstrated experience in client relationship management and channel development

Core Competencies:

• Strong understanding of insurance products, policies, and regulatory requirements

• Excellent negotiation, networking, and persuasive communication skills

• High levels of self-drive, accountability, and strategic thinking

• Ability to analyze market data and generate actionable insights

• Tech-savvy with the ability to use CRM tools, Microsoft Office Suite, and digital communication platforms

• Commitment to customer service excellence and brand representation

• Flexibility to travel locally for meetings, pitches, and events

WHY JOIN FIDELITY INSURANCE?

As a Business Development Officer at Fidelity, you’re not just taking a job—you’re joining a mission to build Kenya’s most reliable and customer-centric insurance brand. Here’s what makes the opportunity unique:

• Work for a trusted brand with a nationwide reputation and loyal customer base

• Grow your career in a performance-driven, supportive environment with mentorship and learning opportunities

• Be part of a dynamic, target-oriented team committed to ethical sales and sustainable growth

• Receive access to tools, systems, and back-end support to help you focus on clients and delivery

• Interact with diverse market segments, from corporate clients to SMEs and individuals

• Enjoy a competitive compensation structure that rewards performance and contribution

HOW TO APPLY

If you’re ready to take your insurance sales and client acquisition career to the next level, apply now.

Application Deadline: Thursday, 11th April 2025 (Close of Business)

To apply, kindly email your CV and a brief cover letter outlining your suitability for the role to:
careers@fidelityshield.com

Shortlisted candidates will be contacted for interviews. Fidelity Insurance is an equal opportunity employer and welcomes applications from all qualified individuals.

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