Property Manager – Diani, Kenya – 2025

Property Manager – Diani, Kenya – 2025

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Job Details

• Position: Property Manager
• Location: Ukunda, Kenya
• Type of Job: Full-time
• Job Category: Hospitality and Property Management
• Salary: KSh 50,000 – KSh 65,000 per month
• Reporting to: Directors
• Application Deadline: January 20th, 2025

Introduction

Are you a dynamic, ambitious, and dependable professional ready to take your career to the next level? This is your opportunity to join a leading hospitality company specializing in vacation homes, where you will play a critical role in delivering top-notch customer experiences while optimizing business operations. Located in Diani Beach, Kwale County, this position offers on-site accommodation and a chance to work in one of Kenya’s most vibrant coastal regions. The position involves an 8-hour workday, six days a week, with rotating shifts to ensure seamless operations.

About Upani Homes

Upani Homes is a premier hospitality and property management company managing an extensive portfolio of vacation homes across Africa. Dedicated to delivering exceptional guest experiences, we pride ourselves on our professionalism, attention to detail, and innovative approach to hospitality. Our mission is to create memorable stays for our guests while fostering sustainable business practices. With a strong emphasis on team collaboration and innovation, Upani Homes has established itself as a leader in the hospitality industry.

Key Responsibilities

HR, Administration, and Finance

• Optimize daily operations, including maintaining adequate stock levels and scheduling maintenance of facilities and equipment.
• Develop and implement standard operating procedures (SOPs) to enhance efficiency.
• Coordinate staff schedules, leave allocations, and division of labor to ensure seamless operations.
• Create dashboards to track staff performance and implement checklists and systems for accountability.
• Foster a cohesive team environment through mutual trust, respect, and collaboration.
• Provide weekly updates to directors, co-workers, and subordinates on operational progress.
• Track and analyze business reports to identify improvement opportunities.
• Manage budgets, reduce operational costs, and monitor financial transactions, including accounts payable and receivable.
• Ensure accurate and up-to-date financial records through meticulous filing systems.
• Oversee human resource functions such as hiring, onboarding, performance evaluations, and training.
• Support fundraising projects as assigned by the Directors.

Guest Relations Management and Customer Service

• Achieve a 9+ client satisfaction rating across all listing platforms within six months.
• Respond to all potential guest inquiries within 1 hour across social media, email, and web platforms.
• Manage the entire customer care value chain, from inquiry to check-out, ensuring first-class service.
• Train and supervise interns or sales associates on customer service protocols.
• Cultivate strong relationships with clients to ensure loyalty and satisfaction.
• Reduce guest complaints through proactive service delivery and staff training.
• Maintain and update a guest complaints log, sharing weekly resolution statuses with Directors.

Business Development, Sales, and Marketing

• Develop a 2025 business growth plan by the second month of employment.
• Conduct market research to identify trends and opportunities in the corporate events and retreats sector.
• Establish contact with potential corporate clients through networking, cold calling, and email outreach.
• Implement an online marketing strategy within the first three months, including social media scheduling on platforms like Facebook, Instagram, Twitter, and LinkedIn.
• Collaborate with the team to create compelling promotional materials.
• Negotiate profitable contracts and ensure agreements comply with company policies.
• Enhance visibility through strategic partnerships and digital marketing campaigns.
• Regularly update a database of agents and send monthly bulk emails with special offers, reviews, and promotions.
• Establish a partnership with a charitable organization, contributing 5% of annual revenues to enhance visibility and brand reputation.

Property Maintenance and Supervision

• Share weekly reports on resolved and pending maintenance needs with Directors.
• Supervise regular inventory checks and manage assets to prevent loss.
• Maintain a preventive maintenance schedule for all assets, including electronics, furniture, and fittings.
• Create and maintain a contact list of reliable suppliers and contractors.

Candidate Requirements

Academic Qualifications

• Bachelor’s Degree in any field (degrees in Hospitality Management, Business Administration, Public Administration, or related fields are preferred).

Professional Experience

• Minimum of 2 years of experience in property management, preferably within the hospitality industry.
• Proven ability to deliver exceptional guest experiences and manage operations efficiently.

Technical Skills

• Proficiency in Microsoft Office Suite (Word, Excel).
• Knowledge of content and property management systems.
• Advanced computer skills.
• Strong quantitative and analytical skills.

Personal and Interpersonal Skills

• Excellent written and verbal communication skills.
• Exceptional organizational and attention-to-detail abilities.
• Collaborative team player with leadership qualities.
• Proactive, results-driven, and socially engaged.

Company Culture and Values

At Upani Homes, we believe in creating an environment that fosters innovation, collaboration, and excellence. Our values include:

• Customer-Centricity: Ensuring exceptional guest satisfaction.
• Sustainability: Committing to eco-friendly and socially responsible practices.
• Integrity: Upholding the highest standards of ethics and professionalism.
• Teamwork: Encouraging mutual respect, trust, and cooperation.

Apply Now for Property Manager

Ready to elevate your career? Apply today by submitting your application through the provided channels. Only shortlisted candidates will be contacted.

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Looking for other exciting opportunities? Visit Kenyan Job Finder’s Job Portal for a curated list of openings.

Compliance Statement

We are an equal opportunity employer committed to attracting and retaining the best employees from all backgrounds. Only shortlisted applicants will be contacted.

Company Links

• Explore Our Services: Upani Homes Website