Front Desk Representative at Ufanisi Digital Media – Nairobi, Kenya | 2025 Job Opportunity

Front Desk Representative at Ufanisi Digital Media – Nairobi, Kenya | 2025 Job Opportunity

ESSENTIAL JOB DETAILS

• Position: Front Desk Representative
• Employer: Ufanisi Digital Media
• Location: Nairobi, Kenya
• Job Type: Full-Time
• Industry Category: Administrative / Secretarial
• Application Link: Apply for the Front Desk Role at Ufanisi Digital Media

INTRODUCTION

Ufanisi Digital Media is currently seeking a warm, organized, and detail-oriented Front Desk Representative to serve as the first point of contact for all clients and visitors. In this customer-facing administrative role, you will represent the brand with professionalism and courtesy while handling daily reception, communication, and clerical duties.

This opportunity is ideal for someone who thrives in a people-first environment, excels in multitasking, and has a passion for efficient office coordination. If you’re dependable, articulate, and committed to creating a welcoming experience, we invite you to apply.

ABOUT UFANISI DIGITAL MEDIA

Ufanisi Digital Media is a forward-thinking media and technology company focused on providing high-impact digital communication services across Kenya. With a vision to amplify stories, brands, and innovation, we serve both private and public sector clients through creative media campaigns, digital strategy, and targeted outreach.

Our brand is built on professionalism, responsiveness, and integrity, and we believe our people are our most valuable asset. We’re currently expanding our operations and are looking for reliable professionals to help grow our physical presence and organizational efficiency.

KEY RESPONSIBILITIES

• Maintain a tidy and well-stocked front desk with essential items (forms, pens, etc.)
• Greet and professionally welcome guests, clients, and stakeholders
• Answer and redirect phone calls, take accurate messages
• Respond to queries and customer complaints in a calm, helpful manner
• Receive, log, and distribute incoming letters, parcels, and deliveries
• Prepare and coordinate outgoing mail and courier shipments
• Sort and forward emails and general correspondence to appropriate personnel
• Monitor office supply levels and initiate restock requisitions when needed
• Assist with basic administrative tasks such as filing, photocopying, and appointment scheduling
• Track and manage office expenses and petty cash usage
• Support with logistics tasks including staff travel arrangements, meetings, and visitor scheduling

QUALIFICATIONS AND SKILLS

Minimum Requirements

• Proven experience as a receptionist, front desk representative, or administrative assistant
• Strong working knowledge of office equipment (printer, copier, scanner, fax)
• Familiarity with basic bookkeeping and office management practices
• Excellent oral and written English communication skills
• Proficient in Microsoft Office, especially Word and Excel

Soft Skills & Attributes

• Customer service orientation and a calm, polite demeanor
• Strong people and relationship-building skills
• Highly organized and detail-conscious
• Ability to multi-task, prioritize, and manage time effectively
• Problem-solving mindset and initiative-driven

Educational Requirements

• Minimum of a KCSE Certificate (High School Diploma)
• Additional certification in administration, communication, or hospitality is an advantage

COMPANY CULTURE AND VALUES

At Ufanisi Digital Media, we value clear communication, teamwork, and client satisfaction. You’ll be joining a fast-paced media environment where your contribution at the front desk plays a critical role in shaping our first impressions and day-to-day operational flow.

We foster a respectful and collaborative workplace where each staff member is empowered to grow professionally and contribute meaningfully to our vision of digital storytelling excellence.

HOW TO APPLY

If you’re a personable, reliable, and service-oriented individual with a passion for professional hospitality and administration, we’d love to hear from you.

Submit your application using the link below:
Front Desk Representative – Application Form

Deadline: Applications will be reviewed on a rolling basis until the position is filled.

Note: Only shortlisted candidates will be contacted.

ADDITIONAL ENGAGEMENT

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