Restaurant Management Trainee Program – Nairobi (2024)

Position: Restaurant Management Trainee

Location: Nairobi
Type of Job: Internship
Job Category: Hospitality/Restaurant Management
Application Deadline: December 19, 2024

Introduction

CySuites Apartment Hotel, a luxurious serviced apartment hotel, is nestled in the serene environment of Church Road, off Waiyaki Way, within Nairobi’s bustling Westlands area. The hotel boasts 32 two-bedroom apartments, 6 one-bedroom apartments, and 2 penthouses, offering contemporary living and working spaces. With amenities tailored for short and extended stays, CySuites provides the perfect home away from home for both business and leisure travelers.

At CySuites, guests can enjoy a variety of culinary delights at the all-day dining restaurant, featuring a diverse menu of Kenyan and continental dishes. The bar area offers a curated selection of wines, spirits, and signature cocktails, while the hotel’s fitness facilities, including a heated pool, ensure a complete and memorable stay.

We are excited to announce a Restaurant Management Trainee Program designed for passionate individuals aiming to develop a rewarding career in restaurant management. This three-month accelerated development program combines theoretical instruction and practical on-the-job training to prepare trainees for leadership roles in the food and beverage industry.

Key Responsibilities

As a Restaurant Management Trainee, you will gain invaluable experience and perform the following duties:

1. Guest Relations
   • Respond to guest reviews and feedback promptly.
   • Address guest complaints and ensure high levels of guest satisfaction.
2. Restaurant Operations
   • Oversee the dining area and supervise food and beverage service staff in accordance with operating policies.
   • Ensure the restaurant is clean, organized, and ready for service.
   • Conduct pre-shift grooming checks to ensure staff meet professional standards.
3. Menu Knowledge and Order Management
   • Maintain an in-depth knowledge of the menu and presentation standards.
   • Ensure timely coordination of orders from the kitchen and bar.
4. Administrative Duties
   • Accurately record all transactions and prepare daily sales reports.
   • Manage restaurant margins and costs within budgetary limits.
   • Oversee the completion and submission of restaurant checklists.
5. Team Leadership
   • Assign and manage duties for restaurant and bar staff.
   • Conduct regular staff meetings to discuss policies and gather feedback.
   • Train and mentor staff to encourage professional growth and promote internal talent development.
6. Entrepreneurial Management
   • Identify opportunities to drive sales and generate business.
   • Ensure the restaurant operates at full potential while adhering to budgets.
7. Inventory and Stock Management
   • Monitor and tally restaurant stock daily.
   • Ensure inventory records are accurate and properly maintained.
8. Additional Duties
   • Perform any other duties assigned to enhance operational efficiency.

Qualifications and Skills

To excel in this program, candidates should meet the following requirements:

Mandatory Qualifications

• A minimum of C+ in high school or its equivalent.
• At least a certificate in hotel management or a related field.

Desired Skills

• Team player with strong interpersonal skills.
• Excellent multitasking abilities.
• Flexibility to work on weekends and night shifts.

Learning Opportunities

This program offers a unique blend of theoretical and practical experiences, providing trainees with a solid foundation in restaurant management. Participants will:

• Gain a comprehensive understanding of food and beverage service operations.
• Develop practical skills through hands-on exposure in diverse service environments.
• Enhance leadership and management capabilities specific to the food and beverage industry.
• Participate in structured learning modules combining classroom instruction and real-world application.
• Build the essential competencies for a successful career in food and beverage service management.

Company Culture and Values

At CySuites Apartment Hotel, we pride ourselves on fostering a culture of excellence and innovation. Our mission is to deliver unparalleled guest experiences through exceptional service and attention to detail.

• Innovation: We continually seek creative ways to enhance guest satisfaction.
• Teamwork: Collaboration is at the heart of everything we do.
• Integrity: We are committed to maintaining the highest ethical standards.
• Growth: We prioritize the personal and professional development of our employees.

How to Apply

We encourage passionate and qualified candidates to apply for this exciting opportunity.

To submit your application:

• Click on the [APPLY FOR JOB] button at the bottom of the page.
• Ensure your application is submitted before the deadline on December 19, 2024.

We are an equal opportunity employer and are committed to attracting and retaining the best employees from all backgrounds. Only shortlisted applicants will be contacted.