The Cigna Group Expands Footprint in Kenya with Nine New High-Impact Roles Across Technology, Sales, and Customer Service Divisions

NAIROBI, KENYA — April 2025
In a strategic move to bolster its presence in East Africa, The Cigna Group, a global health services leader, has announced the opening of nine new job vacancies in Kenya, ranging from technology and data analytics to sales and customer experience.

The hiring drive underscores Cigna’s commitment to growing its Nairobi hub, which plays a vital role in supporting operations across Africa, the Middle East, and parts of Europe. The roles span a diverse range of specialties including software architecture, product management, sales strategy, customer support, and infrastructure engineering.

“With over 190 million customer relationships worldwide, Cigna is proud to invest in local talent in Kenya to drive health innovation, strengthen our delivery channels, and improve service experiences for our global clients,” said a Cigna spokesperson during the announcement.

The 9 Vacant Roles at Cigna Kenya

The current recruitment campaign seeks qualified professionals for the following positions:

Sales Manager – Africa (Health Insurance)
Agile Product Owner
Infrastructure Engineering Lead Analyst – IBMi
Spanish-Speaking Eligibility Representative
Agile Product Manager – International Organisations Health
System Architect
Production Support Senior Analyst
Data Engineer (Analyst)
Policy Management Contract & Implementation Executive

These roles are all full-time and based in Nairobi, though some involve collaboration with international teams in Europe, the Middle East, and Asia-Pacific regions.

What It Means for Kenya’s Workforce

Industry experts view this hiring wave as a major boost to Kenya’s reputation as a hub for global service centers and health-tech innovation.

“This type of announcement affirms that Kenya is now firmly on the global talent map,” says Peter Wanyama, a Nairobi-based HR consultant. “When multinationals like Cigna invest in a local workforce across critical functions, it shows a high level of confidence in our professionals and infrastructure.”

Notably, the positions are geared toward mid-level and senior professionals with 2–5 years of experience in the relevant sectors. For technical roles, expertise in agile methodologies, data engineering, customer journey design, and infrastructure maintenance are essential.

Customer-facing roles, such as the Spanish-Speaking Eligibility Representative, reflect Cigna’s multi-lingual, multicultural operational model and its emphasis on precision in health policy management.

Global Company, Local Impact

With its headquarters in the United States and operations in over 30 countries, The Cigna Group is renowned for delivering integrated medical, dental, behavioral health, pharmacy, and vision benefits to individuals and organizations.

The Nairobi office supports the company’s regional growth goals by offering customer service, tech support, product development, and client management across a broad set of international markets.

“We’re focused on building an inclusive, mission-driven team here in Kenya that’s aligned with our core values: empathy, integrity, innovation, and global wellness,” the spokesperson added.

The Cigna Group has continually ranked among the world’s top health service providers and was recently named to Fortune’s World’s Most Admired Companies list for its unwavering focus on health equity, digital innovation, and global resilience.

How to Apply

Interested candidates are encouraged to visit the official Cigna job portal at jobs.thecignagroup.com and search for roles in Kenya. Applications are being accepted on a rolling basis, and early submissions are encouraged.

Cigna emphasized that it is an equal opportunity employer and encourages women, persons with disabilities, and professionals from underrepresented backgrounds to apply.

Explore More Global Job Openings in Kenya

To discover more international opportunities across Kenya in logistics, healthcare, technology, and finance, visit:
The Kenyan Job Finder – Global Careers Board

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By The Kenyan Job Finder Team