TELEPHONE OPERATOR – CHIROMO HOSPITAL GROUP | NAIROBI 2025

TELEPHONE OPERATOR – CHIROMO HOSPITAL GROUP | NAIROBI 2025

ESSENTIAL JOB DETAILS

• Position: Telephone Operator
• Location: Nairobi, Kenya
• Type of Job: Full-Time
• Job Category: Customer Service, Administration
• Experience Required: 3+ years as a Telephone Operator or similar role
• Application Deadline: March 14, 2025

INTRODUCTION

Are you an excellent communicator with a talent for handling multiple calls professionally? Chiromo Hospital Group is looking for a skilled Telephone Operator to manage inbound and outbound communication in a fast-paced healthcare environment. If you have strong interpersonal skills, a friendly demeanor, and the ability to multitask, this could be the perfect opportunity to grow your career in the healthcare sector.

As a Telephone Operator, you will be the first point of contact for many patients, families, and healthcare professionals. Your role is crucial in ensuring that communication is streamlined, calls are directed to the correct departments, and inquiries are handled with professionalism and care. Working in a hospital setting requires patience, excellent problem-solving skills, and the ability to manage high-pressure situations with a calm demeanor. If you are passionate about customer service and want to contribute to the healthcare industry, this role is perfect for you.

ABOUT CHIROMO HOSPITAL GROUP

Chiromo Hospital Group is a leading healthcare provider specializing in mental health services. With facilities across Nairobi, Lavington, Upperhill, Westlands, and Nyali, our mission is to provide compassionate, patient-centered care. We are committed to fostering a supportive work environment where collaboration and integrity drive excellence in mental healthcare. Join us in making a difference in the lives of those facing mental health challenges.

Our hospitals provide a wide range of services, including curative, preventive, and promotive treatments tailored to the mental health needs of our patients. We believe in holistic care, ensuring that our patients receive not only the best medical treatments but also emotional and psychological support throughout their journey to recovery. Chiromo Hospital Group prides itself on being at the forefront of mental health advocacy, research, and treatment in Kenya.

With state-of-the-art facilities and a dedicated team of healthcare professionals, we continuously strive to enhance the quality of our services. Our organization fosters a culture of continuous learning, offering training and development opportunities to our employees to keep them updated with the latest trends and advancements in mental healthcare.

KEY RESPONSIBILITIES

• Answer and direct incoming calls promptly and professionally.
• Provide accurate information, take messages, and transfer calls to appropriate individuals.
• Maintain call logs and ensure accurate record-keeping of all communication.
• Assist with administrative tasks as needed to support the hospital’s daily operations.
• Ensure a positive caller experience by handling inquiries efficiently and courteously.
• Collaborate with hospital departments to streamline internal communication.
• Troubleshoot minor technical issues related to the telephone system.
• Adhere to hospital policies and confidentiality guidelines in all communications.
• Monitor call volumes and provide feedback on possible improvements for efficiency.
• Offer telephone support for emergency situations by directing callers to appropriate response teams.
• Train new staff on telephone etiquette, system usage, and call handling best practices.
• Maintain a professional and friendly attitude while managing high call volumes.
• Work closely with the hospital’s front desk and patient services team to ensure smooth information flow.
• Coordinate with IT to resolve any telephone system malfunctions.
• Report any unusual call patterns or potential security threats to the appropriate departments.

QUALIFICATIONS AND SKILLS

• Education: Diploma certificate or equivalent.
• Experience: Minimum of 3 years in a Telephone Operator or similar role.
• Technical Skills: Proficiency in Microsoft Office Suite and telephone systems.
• Interpersonal Skills: Strong customer service orientation with excellent communication abilities.
• Multitasking Ability: Capacity to manage multiple calls while prioritizing urgent tasks.
• Problem-Solving: Ability to handle caller inquiries effectively and direct them to the correct department.
• Professionalism: A friendly yet professional approach to customer interactions.
• Attention to Detail: Ability to maintain accurate and organized call records.
• Flexibility: Willingness to work in shifts, including weekends and holidays if necessary.
• Crisis Management Skills: Ability to remain calm and professional when dealing with emergency calls.
• Adaptability: Comfortable with changing hospital policies, procedures, and communication protocols.
• Confidentiality: Understanding of the importance of maintaining patient and hospital confidentiality.
• Patience: The ability to remain patient and courteous, even in high-pressure situations.
• Teamwork: Ability to work collaboratively with different hospital departments to ensure seamless communication.
• Bilingual Skills (Preferred): Proficiency in multiple languages is an added advantage in effectively assisting diverse callers.

COMPANY CULTURE AND VALUES

At Chiromo Hospital Group, we believe in creating an inclusive and supportive workplace where our team thrives. Our core values include:

• Compassion: We prioritize patient care and well-being.
• Integrity: Honesty and ethical behavior guide our work.
• Collaboration: Teamwork is essential in delivering quality healthcare services.
• Continuous Growth: We encourage professional development and innovation.

We foster a work culture that embraces learning, teamwork, and personal growth. Employees are given opportunities to take on new challenges, expand their skill sets, and contribute to an organization that truly values their expertise. We believe in the power of diversity and ensure that every employee is given an equal opportunity to thrive in their career. At Chiromo Hospital Group, you are not just an employee—you are a valued member of a family dedicated to transforming mental healthcare in Kenya.

HOW TO APPLY

If you meet the qualifications and are eager to contribute to a leading mental health institution, we encourage you to apply as soon as possible. Review of applications will begin immediately, and we encourage early submissions.

• Application Deadline: March 14, 2025
• Apply Here: Submit Your Application

We strongly encourage interested candidates to submit their applications early, as the selection process will begin as soon as applications are received. Do not miss out on this incredible opportunity to join Chiromo Hospital Group, where your skills and expertise will be put to great use in an environment that values professional growth and teamwork.

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Take the next step in your career with Chiromo Hospital Group and be part of a dedicated team transforming mental healthcare in Kenya!