SENIOR PENSION OFFICER, MEMBER SERVICES – KENYA POWER PENSION FUND (KPPF) – 2025

SENIOR PENSION OFFICER, MEMBER SERVICES – KENYA POWER PENSION FUND (KPPF) – 2025

ESSENTIAL JOB DETAILS

• Position: Senior Pension Officer, Member Services
• Location: Nairobi, Kenya
• Job Type: Full-Time
• Employer: Kenya Power Pension Fund (KPPF)
• Vacancy Reference Number: KPPF/HRA-HR/1/25/5
• Number of Positions: 1
• Application Deadline: Tuesday, 11th March, 2025
• Contact Address: CEO & Trust Secretary, Kenya Power Pension Fund, P.O. Box 1548 – 00600, Nairobi

INTRODUCTION

The Kenya Power Pension Fund (KPPF) is a registered Retirement Benefits Scheme operating under the Retirement Benefits Authority. It plays a crucial role in securing the financial future of permanent and pensionable employees of Kenya Power and the Nuclear Power & Energy Agency. The Fund ensures timely provision of pension benefits upon retirement or withdrawal and extends benefits to dependents in the unfortunate event of an employee’s demise during service.

As part of its transformative agenda, KPPF seeks to onboard a Senior Pension Officer, Member Services, a dynamic and highly skilled professional responsible for overseeing pension administration, member engagement, and service excellence. This role is designed for a results-driven individual with deep expertise in pension management, regulatory compliance, and customer service.

ABOUT KENYA POWER PENSION FUND (KPPF)

Kenya Power Pension Fund is a top-tier retirement benefits scheme dedicated to ensuring the financial stability of its members. Operating within the strict regulatory framework of the Retirement Benefits Authority, KPPF upholds integrity, innovation, and efficiency. The Fund is committed to offering sustainable retirement benefits through professional pension management and innovative investment strategies.

KEY RESPONSIBILITIES

• Pension Administration: Oversee the administration of pension schemes, ensuring accuracy in member records, benefits calculation, and timely disbursement of pensions.
• Member Services: Provide high-quality customer service to scheme members, addressing inquiries, resolving issues, and facilitating smooth benefits processing.
• Regulatory Compliance: Ensure adherence to Retirement Benefits Authority (RBA) regulations, tax laws, and pension industry best practices.
• Records Management: Maintain and update member records, ensuring data accuracy and security in compliance with regulatory requirements.
• Policy Implementation: Assist in the formulation, review, and enforcement of pension policies to enhance fund management and member satisfaction.
• Stakeholder Engagement: Liaise with internal and external stakeholders, including regulators, auditors, and financial institutions, to uphold fund governance and operational excellence.
• Member Education: Conduct pension awareness programs, workshops, and training sessions to educate members on benefits, contributions, and retirement planning.
• Dispute Resolution: Address member concerns and disputes professionally and efficiently, ensuring timely resolutions that align with pension policies and regulations.
• Technology Utilization: Leverage pension administration systems to enhance operational efficiency and digital member engagement.
• Risk Management: Identify and mitigate potential risks affecting pension fund administration and member service delivery.

QUALIFICATIONS AND SKILLS

• Educational Background: Bachelor’s degree in Finance, Accounting, Actuarial Science, Economics, Business Administration, or a related field.
• Professional Certifications: Membership with the Institute of Certified Public Accountants of Kenya (ICPAK), Chartered Financial Analyst (CFA), or Retirement Benefits Authority certification is an added advantage.
• Experience: Minimum of five (5) years in pension administration, financial services, or benefits management.
• Regulatory Knowledge: In-depth understanding of the Retirement Benefits Authority (RBA) regulations, tax laws, and pension governance.
• Technical Expertise: Proficiency in pension administration systems and Microsoft Office Suite (Excel, Word, PowerPoint).
• Analytical Skills: Strong data analysis and reporting skills to support pension decision-making.
• Communication: Excellent written and verbal communication skills with the ability to explain pension-related information effectively.
• Customer Service Orientation: Ability to handle member queries with professionalism, empathy, and efficiency.
• Attention to Detail: High accuracy in financial calculations and record-keeping.
• Problem-Solving Ability: Strong decision-making skills to address pension-related issues effectively.
• Integrity: High ethical standards and commitment to confidentiality in handling pension matters.

COMPANY CULTURE AND VALUES

Kenya Power Pension Fund fosters a culture of professionalism, accountability, and innovation. The organization is committed to:

• Integrity: Upholding transparency and ethical pension fund management.
• Excellence: Striving for the highest standards in service delivery.
• Innovation: Leveraging modern technologies to enhance pension administration.
• Customer-Centricity: Prioritizing the needs and concerns of members.
• Teamwork: Encouraging collaboration to achieve organizational goals.
• Sustainability: Investing in financial strategies that ensure long-term pension fund stability.

HOW TO APPLY

Qualified and interested candidates should apply via the KPPF E-Recruitment Portal before Tuesday, 11th March 2025. Applications submitted after the deadline will not be considered.

Important Notes:

• Canvassing will lead to automatic disqualification.
• Only shortlisted candidates will be contacted.
• For more details on this vacancy, visit the KPPF Careers Page.

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