Senior Associate – Branch Support – Nairobi, Kenya – 2025

Senior Associate – Branch Support – Nairobi, Kenya – 2025

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Position Details

• Position: Senior Associate – Branch Support
• Location: Nairobi, Kenya
• Type of Job: Full-Time
• Job Category: Branch Operations and Support
• Salary: Competitive and based on experience
• Reporting to: Manager, Branch Support
• Application Deadline: 17th January 2025

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Introduction

This is an exciting opportunity for a driven and experienced professional to join a dynamic team as a Senior Associate – Branch Support in a rapidly growing financial institution. This role provides you with the opportunity to work in a collaborative and innovative environment where your contributions directly impact operational efficiency, regulatory compliance, and customer satisfaction. The position is onsite, based in Nairobi, and requires occasional travel to various branch locations.

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About Us

I&M Bank is a leading commercial bank headquartered in Kenya with a strong and growing presence across the region. Established with a vision to offer cutting-edge banking solutions, we pride ourselves on providing innovative and customer-centric financial products and services.

Our extensive portfolio includes retail banking, corporate banking, and wealth management solutions tailored to meet the needs of our diverse client base. At I&M Bank, we are committed to fostering an inclusive, high-performing workplace where excellence is celebrated, and employees are empowered to grow both personally and professionally.

For more information, visit our homepage.

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Key Responsibilities

As the Senior Associate – Branch Support, you will play a pivotal role in ensuring the operational efficiency, compliance, and overall excellence of our branch network. Your primary duties include:

1. Effective Branch Support

• Conduct regular branch visits to ensure proper maintenance, general tidiness, and adherence to the bank’s operational standards.
• Provide operational assistance during the opening or relocation of branches, ensuring all requirements are met.
• Collaborate with the Procurement and Logistics teams to source essential materials for branch readiness.

2. Audit and Compliance Support

• Attend audit entry and exit meetings to stay updated on branch-related audit matters.
• Mentor branch operations teams to address weaknesses identified in audits.
• Identify common operational lapses and implement uniform corrective actions, including updates to controls or training programs.

3. Monitoring and Review

• Prepare and analyze controls and exception reports to identify irregularities.
• Review branch suspense accounts and ensure timely resolution of discrepancies.
• Conduct comprehensive reviews of cash holdings, drafts, cheques, credit cards, and other instruments to ensure compliance.

4. Regulatory Compliance

• Ensure weekly submissions of regulatory reports, including FRC, large cash transactions, and heightened activity reports, adhering to CBK timelines.
• Oversee the filing of UFAA returns and respond to KRA agency notices promptly.

5. Coordination and Engagement

• Act as secretary for zone UORCCO meetings, preparing minutes and tracking action points.
• Resolve branch incident reports and escalate unresolved issues.
• Monitor and address customer service complaints within your zone to ensure timely resolution.

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Qualifications and Skills

Academic Qualifications

• Bachelor’s degree in Business, Banking, or a related field.

Work Experience

• Minimum of 4 years of relevant experience, including at least 1 year in a senior management role in a similar organization.

Core Competencies

• Planning and Organizational Skills: Ability to prioritize tasks effectively.
• Analytical Skills: Strong attention to detail and problem-solving abilities.
• Communication Skills: Excellent oral and written communication.
• Interpersonal Skills: Proven ability to collaborate with diverse stakeholders.
• Ethics and Integrity: High standards of professional conduct and judgment.
• Commercial Awareness: Ability to align operational efficiency with business goals.

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Company Culture and Values

At I&M Bank, we value integrity, innovation, and customer satisfaction. Our workplace fosters a culture of collaboration, diversity, and professional growth. Employees are encouraged to think creatively and take initiative, contributing to the bank’s mission of delivering world-class banking services.

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Apply Now for Senior Associate – Branch Support

Take the next step in your career by joining a leading financial institution dedicated to empowering its employees and delivering excellence. Click Apply for Job to submit your application.

Ensure your application is submitted before the deadline: 17th January 2025.

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Explore More Opportunities

Looking for similar roles or interested in exploring other career opportunities? Visit our job board for more openings.

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Equal Opportunity Statement

We are an equal opportunity employer and are committed to attracting and retaining the best employees from all backgrounds. Only shortlisted applicants will be contacted.