Full Time
Nairobi, Kenya
Posted 1 week ago

M-KOPA

Retail Risk and Compliance Lead | Nairobi 2025

ESSENTIAL JOB DETAILS

Position: Retail Risk and Compliance Lead
Location: Nairobi, Kenya
Job Type: Full-time
Department: Smartphones, Retail, Retail Management
Reporting to: Retail Operations Management
Application Deadline: Open until filled
Equal Opportunity: M-KOPA encourages applications from women, minorities, and people with disabilities.

INTRODUCTION

Are you passionate about risk management, compliance, and operational excellence in the retail sector? M-KOPA is looking for a Retail Risk and Compliance Lead to join its Retail team and contribute to digital and financial inclusion across its markets.

In this role, you will be responsible for overseeing audit functions, training initiatives, and compliance processes, ensuring adherence to regulatory and operational standards. The position involves conducting field audits, compliance reviews, and quality assessments, identifying risks, and implementing corrective actions. You will also drive compliance awareness through training programs, ensuring best practices are upheld across the Retail department.

If you are a detail-oriented and proactive leader with a background in compliance, auditing, and risk management, this is an excellent opportunity to make an impact. Your work will directly contribute to minimizing risks, improving operational efficiency, and maintaining the highest quality standards across M-KOPA’s retail operations.

ABOUT M-KOPA

M-KOPA is committed to driving digital and financial inclusion by ensuring its retail operations are efficient, compliant, and aligned with industry standards. Recognized three times by the Financial Times as one of Africa’s fastest-growing companies (2022, 2023, and 2024) and named among TIME100’s Most Influential Companies in the World (2023 and 2024), M-KOPA has served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

M-KOPA values innovation, operational excellence, and compliance. As a Retail Risk and Compliance Lead, you will play a critical role in safeguarding operational excellence by conducting audits, identifying risks, and ensuring adherence to compliance processes. This role provides the opportunity to lead process improvements, develop comprehensive training programs, and drive compliance initiatives that align with M-KOPA’s mission.

KEY RESPONSIBILITIES

As a Retail Risk and Compliance Lead, you will be responsible for:

Overseeing audit functions and compliance processes to ensure adherence to internal and external regulatory requirements.
Conducting field audits, compliance reviews, and quality assessments across M-KOPA’s retail operations.
Identifying gaps and risks within the retail systems and proposing corrective actions.
Developing and implementing training programs to enhance compliance awareness and ensure operational excellence.
Monitoring resource allocation and process efficiency, ensuring best practices are followed.
Ensuring that M-KOPA’s operations align with legal, regulatory, and company-specific compliance frameworks.
Collaborating with cross-functional teams to drive compliance culture within the organization.

QUALIFICATIONS AND SKILLS

Required Qualifications:

A Bachelor’s degree in Business, Risk Management, Finance, or a related field.
3-5 years’ experience in risk management, compliance, auditing, or operations management.
Strong understanding of compliance frameworks and risk assessment methodologies.
Experience in budget management, data analysis, and process improvement initiatives.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Familiarity with audit procedures, compliance regulations, and industry best practices.

Behavioral Competencies:

Strong analytical and problem-solving skills with attention to detail.
Ability to work in a fast-paced retail environment while managing multiple priorities.
Excellent verbal and written communication skills.
Ability to develop and deliver training programs effectively.
Strong sense of initiative and accountability in driving compliance culture.
Ability to work collaboratively with cross-functional teams.
Proven ability to identify and mitigate operational risks in a retail setting.

Technical Competencies:

Strong knowledge of audit and compliance best practices.
Experience in financial risk management and due diligence.
Understanding of regulatory bodies and compliance requirements.
Proficiency in data analysis and risk assessment tools.

COMPANY CULTURE AND VALUES

M-KOPA fosters a work environment that encourages diversity, innovation, and professional development. Employees benefit from:

Continuous learning and career growth opportunities through training and mentorship.
A focus on employee well-being and work-life balance.
A commitment to corporate responsibility and ethical practices.
An inclusive culture where employees are empowered to succeed.

HOW TO APPLY

If you meet the above requirements, apply now through the M-KOPA Careers Portal. Ensure that your application includes an updated CV and relevant supporting documents.

Apply Now: M-KOPA Careers Portal

M-KOPA does not charge any fees at any stage of the recruitment process. All applications will be treated with confidentiality. Women, minorities, and people with disabilities are strongly encouraged to apply.

ADDITIONAL ENGAGEMENT

Looking for more job opportunities? Explore the latest openings on The Kenyan Job Finder to find similar career opportunities in retail, risk management, and compliance.

Find More Jobs Here: Latest Jobs on The Kenyan Job Finder

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FINAL NOTE

M-KOPA is an equal opportunity employer committed to a fair and transparent hiring process. The company strictly prohibits any form of forced labor or child labor and ensures that all employees work under voluntary terms. Beware of fraudulent recruitment offers and only apply through the official career portal.