RESTAURANT SUPERVISOR | NAIROBI 2025

RESTAURANT SUPERVISOR | NAIROBI 2025

ESSENTIAL JOB DETAILS

• Position: Restaurant Supervisor
• Location: Nairobi, Kenya
• Job Type: Full-time
• Department: Hospitality and Restaurant Management
• Application Deadline: Friday, 14th March 2025
• Equal Opportunity: The Tamarind Group encourages applications from all qualified candidates.

INTRODUCTION

Are you a hospitality professional with leadership experience looking for an exciting opportunity in restaurant management? The Tamarind Group is hiring a Restaurant Supervisor to oversee service quality, team coordination, and operational excellence at our esteemed restaurant in Nairobi.

In this role, you will be responsible for ensuring high service standards, hygiene compliance, team training, and customer satisfaction. You will also lead inventory control, guest relations, and compliance with Standard Operating Procedures (SOPs). If you are passionate about delivering an exceptional dining experience, this role is for you.

ABOUT THE TAMARIND GROUP

The Tamarind Group is a renowned hospitality company in East Africa, known for delivering exceptional dining experiences. Our restaurants and hotels are committed to culinary excellence, top-tier customer service, and a culture of professionalism. We uphold the highest industry standards, ensuring guests enjoy world-class hospitality.

As a Restaurant Supervisor, you will play a vital role in maintaining seamless restaurant operations, upholding service quality, and enhancing guest satisfaction. You will work in a fast-paced, customer-focused environment, making an impact in one of Nairobi’s leading hospitality establishments.

KEY RESPONSIBILITIES

As a Restaurant Supervisor, your primary responsibilities will include:

Inventory and Equipment Management:

• Maintain and control an inventory of all service equipment and accessories in accordance with established standards.

Hygiene and Compliance:

• Ensure all hygiene controls, housekeeping procedures, and operational standards are adhered to.

Team Leadership:

• Assign tasks to station waiters, waiters, and busmen to ensure smooth operations.

Customer Experience Management:

• Address guest complaints promptly and implement corrective measures where necessary.

Quality Control:

• Conduct briefings on menu specials, beverage promotions, missing items, and other restaurant updates.

Training and Development:

• Conduct training on service techniques, operations, and SOP compliance for all restaurant staff.

Cleanliness and Safety:

• Ensure maximum cleanliness of public areas and back areas before, during, and after service.

Meal Service Standards:

• Oversee food presentation and ensure all meals meet quality and operational standards.

Compliance and Reporting:

• Enforce restaurant SOPs and ensure all management procedures and controls are followed.

Reservation Coordination:

• Work with the admin/reservation desk to confirm booking details and guest arrangements.

Operational Efficiency:

• Ensure minimal pilferage and waste management through strict operational controls.

QUALIFICATIONS AND SKILLS

Required Qualifications:

• A diploma or equivalent degree in Hospitality, Restaurant Management, or a related field.
• At least 3 years of experience in restaurant service, with a minimum of 1 year in a supervisory role.
• Strong leadership and team management skills, with a focus on employee motivation and conflict resolution.
• Excellent communication and interpersonal skills to engage with staff and customers effectively.
• Organizational and time management skills to ensure smooth daily restaurant operations.
• Ability to thrive in a fast-paced environment, making quick and efficient decisions.
• Basic computer skills for inventory tracking, reporting, and administrative tasks.
• Strong customer service skills with a keen eye for detail and quality.

COMPANY CULTURE AND VALUES

At The Tamarind Group, we believe in delivering an exceptional hospitality experience. We foster a workplace that encourages:

• Professional development through training and mentorship.
• Commitment to excellence, ensuring world-class service at all levels.
• Collaboration and teamwork, enabling employees to thrive in a dynamic environment.
• Customer-first approach, prioritizing guest satisfaction and service quality.
• Innovation in hospitality, staying ahead of industry trends.

HOW TO APPLY

If you meet the above qualifications and are excited about this opportunity, apply by sending your resume to:

• Email: human.resources@tamarind.co.ke
• Application Deadline: Friday, 14th March 2025

All applications will be treated with confidentiality, and no candidate will be required to pay any fees at any stage of the recruitment process.

ADDITIONAL ENGAGEMENT

Looking for more job opportunities? Explore the latest job openings on The Kenyan Job Finder for careers in hospitality and beyond.

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FINAL NOTE

The Tamarind Group is an equal opportunity employer committed to fair and transparent hiring. Applicants should beware of fraudulent recruitment schemes and only apply through official Tamarind Group channels.

Join The Tamarind Group today and take the next step in your hospitality career!