RESTAURANT MANAGER JOB OPENING – WESTGATE SHOPPING MALL, KENYA 2025

RESTAURANT MANAGER JOB OPENING – WESTGATE SHOPPING MALL, KENYA 2025

ESSENTIAL JOB DETAILS

• Position: Restaurant Manager
• Location: Westgate Shopping Mall, Kenya
• Job Type: Full-Time
• Application Deadline: 08 March 2025, 5:00 PM
• Industry: Hospitality & Food Service
• Reporting To: Mall Management
• Salary: Not specified

INTRODUCTION

Are you an experienced hospitality professional with a passion for customer service, team leadership, and operational excellence? This is an opportunity to manage a top-tier restaurant at Westgate Shopping Mall. We are seeking a Restaurant Manager who thrives in a fast-paced environment and is dedicated to delivering exceptional dining experiences. This role requires a leader with strong organizational skills, the ability to manage staff effectively, and a deep understanding of the hospitality industry.

A successful candidate will be expected to take a proactive role in ensuring the seamless operation of the restaurant, including hiring and training staff, maintaining high service standards, and driving revenue growth. If you have a keen eye for detail, an understanding of the latest food industry trends, and a commitment to providing top-tier dining experiences, this is the job for you.

ABOUT WESTGATE SHOPPING MALL

Westgate Shopping Mall is one of Kenya’s premier retail and lifestyle destinations, known for its vibrant mix of local and international brands, dining experiences, and top-tier customer service. The mall houses some of the best restaurants and entertainment spots, offering a dynamic and ever-evolving atmosphere for both customers and employees.

With a mission to provide world-class shopping and dining experiences, Westgate is home to a variety of restaurants that cater to diverse palates. The mall’s management team is dedicated to ensuring that all dining establishments operate at the highest industry standards, creating memorable experiences for visitors.

KEY RESPONSIBILITIES

• Develop and maintain efficient staff scheduling to ensure smooth operations, particularly during peak hours.
• Recruit, onboard, and train new employees while implementing ongoing training programs to uphold high service standards.
• Oversee the performance of both front-of-house and back-of-house teams, providing continuous feedback and mentorship.
• Identify and resolve staff-related conflicts, fostering a productive and harmonious work environment.
• Maintain high levels of customer satisfaction by swiftly addressing complaints, resolving service issues, and ensuring a seamless dining experience.
• Monitor restaurant service standards, ambiance, and overall experience to ensure alignment with company expectations.
• Actively engage with customers to enhance their dining experience, gather valuable feedback, and implement improvements.
• Uphold health, safety, and sanitation regulations to ensure full compliance with industry and government standards.
• Develop operational strategies to increase efficiency, minimize waste, and optimize the restaurant’s financial performance.
• Collaborate with marketing and promotions teams to drive restaurant visibility and attract new customers.
• Manage inventory, supplier relationships, and ordering processes to ensure cost-effective procurement of goods.

QUALIFICATIONS AND SKILLS

• Proven experience in restaurant management, hospitality, or a related field.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to develop and train a high-performing restaurant team.
• Exceptional problem-solving abilities and a proactive approach to challenges.
• Excellent communication skills to effectively engage with both staff and customers.
• Proficiency in restaurant management software and tools.
• Strong organizational skills with an ability to multitask in a fast-paced environment.
• In-depth knowledge of food safety regulations and compliance standards.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Familiarity with cost control measures and budgeting for optimal financial performance.

COMPANY CULTURE AND VALUES

At Westgate Shopping Mall, we believe in fostering a culture of excellence, innovation, and inclusivity. We prioritize teamwork, customer satisfaction, and continuous improvement to maintain our reputation as a leading shopping and hospitality destination in Kenya. Our team members are valued, empowered, and encouraged to grow professionally within a supportive and dynamic work environment.

The ideal Restaurant Manager will embody these values and work to instill them within their team, ensuring that employees are motivated, engaged, and committed to excellence. We encourage proactive problem-solving, innovation, and a dedication to creating a welcoming atmosphere for both staff and customers.

HOW TO APPLY

If you meet the qualifications and are confident in your ability to take on this role, kindly send your application and an updated curriculum vitae to hr@althaus.co.ke no later than 08 March 2025, 5:00 PM.

Ensure that your application highlights relevant experience, skills, and achievements that align with the responsibilities outlined in this job posting. Strong applications will showcase leadership experience, customer service expertise, and a track record of success in hospitality or restaurant management.

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DISCLAIMER

Westgate Shopping Mall Limited NEITHER charges a recruitment fee nor collaborates with agencies or individuals who request payment for job placements. All applications should be submitted directly through the provided email.