Remote Collection Agents – Work From Home – 2025

Remote Collection Agents – Work From Home – 2025

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Job Details:

• Position: Remote Collection Agents
• Location: Work From Home (Remote)
• Type of Job: Full-Time
• Job Category: Customer Support, Telesales, and Collections
• Reporting To: Collection Manager
• Application Deadline: 30th January 2025

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Introduction

Are you passionate about customer service, skilled in collections, and eager to work in a remote environment? We are looking for motivated individuals to join our growing team as Remote Collection Agents. In this role, you’ll have the opportunity to leverage your skills, grow your career, and work in a supportive and collaborative environment while making a meaningful impact.

Micromart Africa Ltd offers a dynamic environment that values innovation, teamwork, and professional growth. Whether you are an experienced collections agent or new to the field, this is your chance to thrive.

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About Us – Micromart Africa Ltd

Micromart Africa Ltd is a leading service provider in customer engagement and financial solutions. With a strong focus on empowering businesses and individuals, we pride ourselves on exceeding expectations and delivering innovative services that drive value and results. Our team consists of dedicated professionals who prioritize excellence, making us a trusted partner across various industries.

Our mission is to exceed the incredible through top-notch solutions and unmatched customer experiences. We believe in nurturing talent and empowering our team members with tools to excel in their careers.

For more information about our company, visit Micromart Africa Ltd’s homepage.

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Key Responsibilities

As a Remote Collection Agent, your primary focus will be to assist clients with outstanding payments while ensuring a professional and customer-centric approach. Your responsibilities include:

• Engaging with customers via phone, email, and chat to follow up on overdue payments.
• Negotiating payment plans and resolving disputes while maintaining a positive customer experience.
• Managing a portfolio of accounts and ensuring timely follow-ups.
• Updating and maintaining accurate records in the company’s database.
• Providing exceptional customer service to build and maintain strong client relationships.
• Adhering to company guidelines and compliance standards during all interactions.
• Collaborating with team members to achieve daily, weekly, and monthly targets.
• Identifying opportunities for process improvement to enhance efficiency.

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Qualifications and Skills

To succeed in this role, you need to meet the following qualifications:

Required Qualifications:

• College education in Business, Communications, Finance, or a related field.
• Proven experience in collections, customer support, or telesales.

Preferred Skills:

• Excellent communication and negotiation skills.
• Ability to handle sensitive situations with professionalism.
• Strong organizational and multitasking abilities.
• Knowledge of collection tools and CRM systems is an added advantage.
• Proficiency in Microsoft Office and data entry tools.

If you have the drive to excel in a fast-paced remote environment, this is your opportunity to shine.

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Company Culture and Values

At Micromart Africa Ltd, we foster a culture of excellence, respect, and innovation. Our team is united by shared values, including:

• Integrity: Upholding honesty and transparency in all interactions.
• Collaboration: Working together to achieve shared goals.
• Customer-Centricity: Putting customers at the heart of everything we do.
• Innovation: Continuously improving processes and embracing change.

By joining our team, you become part of a supportive and dynamic environment that values your contributions and offers opportunities for growth.

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Apply Now for the Remote Collection Agents Position

Ready to take your career to the next level? Apply today to join the Micromart Africa Ltd team. Submit your CV and Cover Letter via email to recruitment@micromartafrica.com.

Don’t miss the opportunity—applications close on 30th January 2025.

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