Relationship Manager – Ultimate Banking (Nairobi & Mombasa) – 2025

Relationship Manager – Ultimate Banking (Nairobi & Mombasa) – 2025

Position Details

• Position: Relationship Manager – Ultimate Banking
• Location: Nairobi & Mombasa, Kenya
• Type of Job: Full-time
• Job Category: Business Development
• Salary: Competitive
• Reporting to: Retail Banking Manager
• Application Deadline: January 20, 2025

Introduction

Are you a dynamic and results-oriented professional ready to elevate your career in Ultimate Banking? Join a leading financial institution, where you’ll play a pivotal role in building and managing relationships with High Net Worth (HNW) clients. This opportunity offers an unparalleled chance to develop your expertise in banking while driving growth and client satisfaction.

About Us

HFC Limited, a subsidiary of HF Group, stands as a premier financial services provider in Kenya. With a rich legacy of delivering innovative solutions in banking and property finance, we are committed to fostering financial empowerment and success. Our organization prides itself on professionalism, customer-centric solutions, and a vibrant work culture that values diversity and innovation.

For more details about our organization, visit the HF Group official homepage for comprehensive insights.

Key Responsibilities

Relationship Management & Customer Service

• Provide personalized service to HNW clients, ensuring close relationships and loyalty.
• Conduct financial needs analyses to identify client requirements and deliver customized solutions.
• Ensure clients are informed about all privileges, solutions, and services under Ultimate Banking.
• Promote the bank’s comprehensive range of financial services and drive the full-service bank agenda.
• Utilize customer contact management systems effectively for seamless sales and service.
• Reduce client attrition through proactive engagement and excellent service delivery.
• Ensure adherence to complaint management processes and meet defined turnaround times (TATs).

Business Development

• Source new business from Personal Banking and Ultimate Banking clients via referrals, marketing initiatives, and personal networks.
• Expand the Ultimate Banking customer base by marketing tailored products and services.
• Drive revenue growth through customer acquisition, cross-selling, and promoting increased product usage.
• Achieve portfolio growth and revenue goals across diverse products.
• Conduct marketing initiatives, participate in SME and Institutional Bank customer calls, and deliver product training.

Qualifications and Skills

Academic Qualifications

• Bachelor’s degree in a business-related field (mandatory).
• A Master’s degree in a relevant field will be an added advantage.

Professional Certifications

• Retail Banking Associate (RBA UK) certification.
• Completion of a Customer Relationship Management Course.
• CISI Level 1 Certification (preferred).

Work Experience

• A minimum of 3 years of experience in a similar role within a financial services institution.

Key Competencies

• In-depth knowledge of banking operations, policies, and processes.
• Strong understanding of compliance and regulatory frameworks.
• Expertise in relationship management, with an ability to train and mentor junior staff.
• Strong interpersonal, negotiation, and communication skills.
• Results-oriented with a focus on achieving targets and excellence.

Company Culture and Values

At HFC Limited, we foster a collaborative environment that values integrity, innovation, and excellence. Our culture encourages employees to excel while prioritizing customer satisfaction. We embrace diversity and support professional growth through continuous learning and mentoring. Join us and be part of a team committed to delivering top-tier financial services.

How to Apply

Interested candidates are encouraged to submit their applications before January 20, 2025.
Click the Apply for Job button to submit your application.

For more job opportunities, visit our Kenyan Job Finder portal to explore similar roles.

Equal Opportunity Employer Statement

We are an equal opportunity employer and are committed to attracting and retaining the best employees from all backgrounds. Only shortlisted applicants will be contacted.