Quality Assurance Officer – Nairobi, Kenya | Jubilee Asset Management Ltd 2025

Quality Assurance Officer – Nairobi, Kenya | Jubilee Asset Management Ltd 2025

Essential Job Details

• Position Title: Quality Assurance Officer
• Location: Nairobi, Kenya
• Employment Type: Full-Time
• Number of Vacancies: 1
• Salary: Not specified
• Category/Department: Quality Assurance
• Reporting To: Not specified (likely Compliance or Operations Manager)
• Application Deadline: 19th June 2025
• Reference Number: Not specified

Introduction

The finance and accounting jobs in Kenya sector offers unparalleled opportunities for professionals to drive excellence, and this Quality Assurance Officer role at Jubilee Asset Management Limited (JAML) in Nairobi is a prime example. This position is ideal for a meticulous, client-focused individual passionate about upholding high standards in service delivery and operational efficiency. By designing and implementing robust quality assurance frameworks, you will ensure exceptional client experiences while aligning with JAML’s mission of market leadership in wealth and institutional management. This role provides a unique platform to advance your career in Kenya’s dynamic financial services industry through finance and accounting jobs in Kenya.

About Jubilee Asset Management Limited

Jubilee Asset Management Limited, a subsidiary of Jubilee Insurance, is a leading provider of wealth and institutional management solutions in East Africa. Headquartered in Nairobi, JAML is renowned for its client-centric approach, delivering innovative investment products that cater to diverse financial needs. The company operates under strict regulatory oversight, including the Capital Markets Authority (CMA), and is committed to transparency, ethical practices, and operational excellence. With a strong presence in Kenya’s financial sector, JAML fosters a collaborative and professional work environment, empowering employees to contribute to its strategic vision. Joining JAML means becoming part of a prestigious organization dedicated to shaping the future of asset management through finance and accounting jobs in Kenya.

Key Responsibilities

The Quality Assurance Officer will uphold and enhance client service standards and operational efficiency through rigorous audits and process improvements. Key responsibilities include:

• Conduct regular audits of client interactions, onboarding processes, and service delivery to ensure compliance with JAML’s quality standards.
• Monitor key performance indicators (KPIs) such as client satisfaction scores, response times, and compliance rates to assess service quality.
• Identify service gaps and recommend corrective actions to improve client experience and operational efficiency.
• Analyze client feedback and performance data using CRM systems (e.g., Salesforce) and Microsoft Office tools (Excel, PowerPoint) to identify trends and opportunities.
• Prepare detailed reports on audit findings, compliance status, and quality metrics for management review.
• Support the development of client service benchmarks and performance standards to drive excellence.
• Ensure all customer experience activities comply with the Capital Markets Authority, Data Protection Act, and JAML’s internal policies.
• Maintain accurate and secure documentation of audit results and compliance records for regulatory reviews and audits.
• Promote ethical practices and transparency in client interactions and quality assurance processes.
• Collaborate with Business Development, Portfolio Management, and Compliance teams to address quality issues and implement improvements.
• Assist in delivering training to customer experience staff on quality standards, client engagement, and regulatory compliance.
• Engage with clients through surveys and feedback mechanisms to enhance service quality and satisfaction.
• Contribute to the development and refinement of quality control frameworks and client service procedures.
• Utilize quality management tools (e.g., Six Sigma, TQM) to streamline processes and boost efficiency.
• Stay updated on industry best practices and regulatory changes to maintain robust quality assurance practices.
• Encourage open communication and reporting of compliance concerns, ensuring timely resolution and alignment with JAML’s standards.

These responsibilities require analytical precision, regulatory knowledge, and a client-centric mindset, making this a pivotal role in finance and accounting jobs in Kenya.

Qualifications and Skills

To excel in this finance and accounting jobs in Kenya role, candidates must demonstrate the following qualifications and skills:

• Bachelor’s degree in Business Administration, Finance, Quality Management, Economics, or a related field from a recognized university (e.g., University of Nairobi, Strathmore University, Kenyatta University).
• Postgraduate Diploma or coursework in Quality Assurance, Customer Relationship Management, or Financial Services (e.g., Kenya Institute of Management) is an added advantage.
• Professional certifications such as Certified Quality Auditor (CQA), ISO 9001 Lead Auditor, Certified Customer Service Professional, or Certified Professional in Quality Management (CPQM) are strongly preferred.
• Minimum 3–5 years of experience in quality assurance, customer service, compliance, or operational roles, with at least 2 years in financial services (asset management, insurance, or banking).
• Proven track record in conducting quality audits, analyzing performance metrics, or implementing process improvements in client-facing roles.
• Demonstrated experience using CRM systems (e.g., Salesforce) for tracking client interactions and generating quality reports.
• Hands-on experience with quality management tools and methodologies (e.g., Six Sigma, TQM).
• Familiarity with regulatory frameworks, including the Capital Markets Authority (CMA), Data Protection Act, and Anti-Money Laundering (AML) regulations.
• Experience collaborating with cross-functional teams (e.g., Business Development, Compliance) to address quality issues or enhance client satisfaction.
• Prior involvement in delivering or supporting training on quality standards or compliance is an advantage.
• Strong analytical skills to analyze client feedback and performance data for actionable improvements.
• High attention to detail in conducting audits and maintaining accurate records.
• Excellent problem-solving skills to resolve quality and service-related issues effectively.
• Superior communication skills (verbal and written) for reporting, training, and client engagement.
• Technical proficiency in CRM systems, quality management tools, and Microsoft Office (Excel, PowerPoint, Word).
• Client-centric mindset with a commitment to enhancing satisfaction through quality service.
• Strong team collaboration skills to work effectively with cross-functional teams.
• Exceptional organizational skills to manage multiple tasks and meet audit deadlines.
• High ethical conduct and professionalism in handling client data and compliance matters.

Preferred candidates will have a deep understanding of financial services and a passion for quality assurance, making them ideal for finance and accounting jobs in Kenya.

Company Culture and Values

Jubilee Asset Management Limited fosters a professional, collaborative, and client-focused work environment rooted in transparency, accountability, and excellence. The organization is committed to upholding regulatory standards and ethical practices, creating a culture where employees are empowered to drive innovation and client satisfaction. JAML values diversity and inclusion, ensuring a supportive setting for professional growth. With a focus on continuous improvement, the company encourages employees to stay updated on industry trends and contribute to its leadership in asset management. The Nairobi team thrives in a dynamic, results-oriented environment, working together to deliver exceptional investment solutions through finance and accounting jobs in Kenya.

How to Apply

Apply now for the Quality Assurance Officer position. To submit your application, please send the following documents to Recruitment@jubileekenya.com by 19th June 2025, quoting the position title “Quality Assurance Officer” in the subject line:

• Updated CV detailing your relevant experience in quality assurance or financial services.
• Cover letter explaining your interest in the role, your expertise in quality audits, and alignment with JAML’s mission.
• Copies of your degree certificate and any relevant professional certifications (e.g., CQA, ISO 9001 Lead Auditor).

Jubilee Asset Management Limited is an equal opportunity employer and does not charge a fee at any stage of the recruitment process. If you encounter any requests for payment, please report them to JAML’s HR Department via the provided email. Only short-listed candidates will be contacted.

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finance and accounting jobs in Kenya, quality assurance officer Nairobi, Jubilee Asset Management careers, financial services jobs, compliance jobs Kenya

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Why This Role Matters

The finance and accounting jobs in Kenya sector is pivotal in driving operational excellence, and this Quality Assurance Officer role at JAML is at the forefront of that mission. By ensuring high standards in client service and compliance, you will strengthen JAML’s reputation as a leader in asset management. Your work will enhance client satisfaction and trust, directly contributing to the company’s strategic goals in finance and accounting jobs in Kenya.

Career Growth in Quality Assurance

This role offers significant opportunities for professional development within finance and accounting jobs in Kenya. You will gain expertise in quality audits, regulatory compliance, and process optimization, using tools like Salesforce and Six Sigma. JAML’s commitment to training ensures access to resources that prepare you for leadership roles in financial services.

Nairobi as a Financial Hub

Nairobi, Kenya’s vibrant capital, is a leading center for finance and accounting jobs in Kenya, offering a dynamic environment for professionals. As the base for this role, Nairobi provides access to a robust financial ecosystem, modern infrastructure, and networking opportunities with industry leaders. The city’s status as a regional hub makes it an ideal location for career advancement.

Supporting JAML’s Mission

JAML’s mission to deliver client-focused investment solutions is central to this role. By conducting audits and analyzing feedback, you will enhance service delivery and compliance, supporting JAML’s market leadership. Your contributions will align with finance and accounting jobs in Kenya that drive meaningful impact in asset management.

Ensuring Regulatory Compliance

Compliance with the Capital Markets Authority, Data Protection Act, and AML regulations is a core focus of this role. You will maintain secure records and promote ethical practices, ensuring JAML meets regulatory standards. Your regulatory knowledge will be critical to success in finance and accounting jobs in Kenya.

Enhancing Client Experience

This role emphasizes a client-centric approach, using feedback and surveys to improve service quality. By collaborating with Business Development and Portfolio Management teams, you will address client needs and boost satisfaction. Your efforts will strengthen JAML’s client relationships, a key aspect of finance and accounting jobs in Kenya.

Leveraging Technology

JAML utilizes advanced tools like Salesforce and Microsoft Office to drive quality assurance. You will analyze data and generate reports to inform strategic decisions, enhancing your technical skills. Proficiency in these tools will position you for success in finance and accounting jobs in Kenya.

Process Optimization and Innovation

Using quality management methodologies like Six Sigma and TQM, you will streamline processes and improve efficiency. Your ability to stay updated on industry best practices will ensure JAML’s quality frameworks remain robust, a vital component of finance and accounting jobs in Kenya.

Collaboration Across Teams

The Quality Assurance Officer will work closely with cross-functional teams to address quality issues and implement improvements. Your collaboration skills will foster alignment and drive client-focused outcomes, making this a standout role in finance and accounting jobs in Kenya.

Preparing for Success

To excel in this finance and accounting jobs in Kenya role, focus on sharpening your analytical skills, regulatory knowledge, and attention to detail. Proficiency in Salesforce, Excel, and quality management tools will give you an edge. A client-centric, ethical approach will ensure your success.

Impact of Your Work

Your role as a Quality Assurance Officer will directly enhance JAML’s client satisfaction and operational excellence. By ensuring compliance and optimizing processes, you will support the company’s leadership in asset management. This position offers a chance to make a lasting impact through finance and accounting jobs in Kenya.

Joining a Regional Leader

By joining JAML, you will become part of a regional leader in wealth and institutional management. This role provides opportunities to collaborate with experienced professionals and build networks in the financial sector. Your work in Nairobi will connect you to a broader mission of excellence in finance and accounting jobs in Kenya.

Application Process Details

To ensure a successful application, carefully prepare your documents. Your CV should highlight your experience in quality assurance or financial services, while your cover letter should articulate your passion for JAML’s mission and expertise in audits. Submit all documents to Recruitment@jubileekenya.com by the deadline to be considered for this exciting finance and accounting jobs in Kenya opportunity.

Why Choose a Career with JAML?

Jubilee Asset Management Limited is a leader in East Africa’s financial services, offering a platform for professionals to drive excellence. As a Quality Assurance Officer, you will work with a professional team committed to transparency and client satisfaction. JAML’s focus on growth and compliance makes it an ideal choice for those seeking finance and accounting jobs in Kenya.

Final Notes

This finance and accounting jobs in Kenya opportunity with JAML is a chance to align your career with a transformative mission. By driving quality assurance and client satisfaction, you will play a critical role in JAML’s success. Prepare your application carefully, and take the first step toward a rewarding career in asset management.

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