PER BOOKINGS & CUSTOMER RELATIONS SENIOR OFFICER – Nairobi (2025)

PER BOOKINGS & CUSTOMER RELATIONS SENIOR OFFICER – Nairobi (2025)

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Position Details

• Position: PER Bookings & Customer Relations Senior Officer
• Location: Nairobi
• Type of Job: Full-time
• Job Category: Logistics & Customer Relations
• Salary: Competitive (discussed during the recruitment process)
• Reporting to: PER Bookings & Customer Relations Manager
• Application Deadline: 20th January 2025

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Introduction

Are you passionate about logistics, customer relations, and ensuring smooth operations in a fast-paced environment? If so, this role is the perfect opportunity to grow your career with a focus on customer satisfaction and operational excellence. This is a dynamic onsite position based in Nairobi, where you will play a critical role in bridging the gap between clients and operations teams.

As a PER Bookings & Customer Relations Senior Officer, you will be instrumental in coordinating bookings, managing customer inquiries, and ensuring seamless logistics execution. Your contributions will directly influence customer retention, operational success, and company growth.

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About Us – Tradewinds Logistics Limited

Tradewinds Logistics Limited is a leading clearing and forwarding company specializing in transit and local cargo solutions. With years of expertise in airfreight and ocean freight, we deliver customized logistics solutions to meet our clients’ diverse needs.

Our services ensure businesses gain a competitive edge in the global market. We are recognized for our professionalism and ability to tackle the most challenging logistics requirements. At Tradewinds Logistics, we prioritize innovation, technology, and quality, making us the trusted logistics partner for businesses worldwide.

For more about our services and innovations, visit our Tradewinds Logistics homepage.

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Key Responsibilities

• Online Bookings: Regularly make online bookings for carriers to meet both short-term and long-term customer needs.
• Booking Sheets Preparation: Prepare and share weekly booking sheets (with AWBs) 2-3 days before shipping.
• Final Updates: Update and distribute daily booking sheets, highlighting changes for operations teams.
• Customer Coordination: Process, confirm, and coordinate daily/weekly bookings from customers, ensuring their needs are met.
• Carrier Communication: Liaise with carriers to secure space, promptly communicating any changes to all stakeholders.
• Operational Collaboration: Work closely with operations teams to ensure seamless execution of daily logistics plans.
• Documentation Management: Coordinate with documentation teams to prepare accurate shipment documents and pre-alerts.
• Rate Management: Send requested rates to customers, follow up diligently, and convert opportunities into business wins.
• Shipment Oversight: Monitor shipment movements from origin to destination, providing regular updates to customers.
• Claims Processing: Notify airlines of claims, submit relevant documents, and follow up per company procedures.
• Waybill Reconciliation: Manage and reconcile waybill stock to maintain record accuracy.
• System Coordination: Create bookings using the CONSOL module and ensure synchronization with global schedules.
• Invoicing: Ensure all shipments are invoiced timely, maintaining operational and financial accuracy.

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Qualifications and Skills

Minimum Requirements

• Education: Diploma in a business-related field.
• Certifications: CW1 (Cargo Wise), IATA Air Cargo, and customer service/air cargo qualifications.
• Experience: At least 2 years of relevant experience with a solid understanding of airline systems.
• Technical Skills: Proficient in MS Office and other computer applications.

Preferred Attributes

• Attention to Detail: Ability to handle tasks with precision and thoroughness.
• Communication: Strong communication skills to address inquiries and resolve issues effectively.
• Problem-Solving: Ability to find practical solutions to operational challenges.
• Teamwork: Proven capability to work under pressure in a collaborative environment.

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Company Culture and Values

At Tradewinds Logistics, we value collaboration, innovation, and professional growth. Our workplace fosters a culture of inclusivity and excellence, ensuring every team member has the resources and support they need to excel. We are committed to continuous development and believe in empowering our employees to achieve both personal and professional milestones.

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How to Apply for the PER Bookings & Customer Relations Senior Officer Role

Ready to join an industry leader in logistics and customer relations? Take the next step in your career by applying today!

Click the link to send your application via email: Apply Here.
Deadline for Applications: 20th January 2025

For more job opportunities, visit our jobs page.

JOB ADVERT – PER BOOKINGS & CUSTOMER RELATIONS SENIOR OFFICER

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Equal Opportunity Employer Statement

We are an equal opportunity employer and are committed to attracting and retaining the best employees from all backgrounds. Only shortlisted applicants will be contacted.

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End of Job Description

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