Operations Manager – Smartphone Financing | MOGO Kenya (Eleving Group) | Nairobi, Kenya | Apply by April 25, 2025

Operations Manager – Smartphone Financing | MOGO Kenya (Eleving Group) | Nairobi, Kenya | Apply by April 25, 2025

ESSENTIAL JOB DETAILS

• Position Title: Operations Manager – Smartphone Financing
• Location: Nairobi, Kenya
• Employer: MOGO Kenya (Subsidiary of Eleving Group)
• Industry: Fintech / Asset-Backed Consumer Finance
• Type of Role: Full-Time (Contract-Based)
• Application Deadline: April 25, 2025
• Application Link: BELOW

INTRODUCTION

MOGO Kenya, part of the global Eleving Group, is redefining how everyday Kenyans access smartphones and essential devices through affordable financing. With a footprint in 15+ countries across Europe, Asia, and Africa, Eleving Group is an internationally trusted fintech leader offering inclusive, asset-backed credit products that transform lives.

As smartphone access becomes a lifeline to economic opportunity, education, and digital inclusion, MOGO’s device financing program helps Kenyans own high-quality phones with flexible payment plans. To support this expansion, MOGO is recruiting a seasoned and commercially astute Operations Manager to oversee the day-to-day execution, cross-functional collaboration, and process optimization of this fast-growing vertical.

This opportunity is ideal for experienced professionals seeking roles in fintech operations management, smartphone distribution, or retail device financing in Kenya’s dynamic digital economy.

ABOUT MOGO KENYA AND ELEVING GROUP

MOGO Kenya is a performance-driven microfinance and mobility financier operating under Eleving Group. The company provides tailored credit for motorcycles, tuk-tuks, vehicles, electric bikes, and smartphones. MOGO processes loan applications within 24 hours and delivers high-touch support across the full customer journey—from onboarding and device acquisition to collections and upgrades.

Eleving Group, MOGO’s parent company, has disbursed over €1 billion in loans and empowers hundreds of thousands of customers through innovative credit solutions. The Group’s Kenyan operations have become a benchmark for scalable digital lending with impact.

The smartphone financing business, launched in recent years, is now scaling rapidly—supported by strong partnerships with local telecom providers, handset distributors, and retailers. This growth calls for an operational leader with a strong grip on credit operations, device supply chain, and customer experience delivery.

ROLE SUMMARY

The Operations Manager – Smartphone Financing will lead and coordinate all operational activities for MOGO’s device lending vertical. From logistics and credit approvals to after-sales support and partner coordination, this individual will ensure the business runs efficiently, cost-effectively, and at scale.

Reporting to the Head of Device Financing, the Operations Manager will manage a cross-functional team, design and execute workflows, track KPIs, and optimize the full lifecycle of the device lending process.

KEY RESPONSIBILITIES

1. Operational Oversight

• Manage end-to-end operations of the device financing product including onboarding, credit checks, delivery, servicing, and repossession
• Collaborate with internal teams (credit, logistics, customer care) to ensure seamless service delivery
• Ensure SOPs are followed across sales branches, dealers, and external fulfillment partners
• Troubleshoot operational breakdowns and address bottlenecks in the supply chain

2. Cross-Functional Team Coordination

• Supervise and lead team members from customer support, risk, logistics, and collections units
• Foster a culture of ownership, discipline, and continuous performance tracking
• Set clear KPIs for individuals and teams, ensure accountability, and coach for results
• Collaborate with the HR team to recruit, onboard, and train operations personnel as the business scales

3. Process Optimization and Automation

• Identify areas for process improvement to reduce turnaround times, eliminate redundancies, and improve reliability
• Drive workflow digitization and automation using internal tools and tech platforms
• Work closely with IT/ERP teams to improve system accuracy and transaction monitoring

4. Partner and Sales Channel Support

• Liaise with dealers, telco partners, distributors, and retail agents to ensure fulfillment timelines and SLAs are met
• Monitor performance at sales touchpoints and flag underperformance
• Support new dealer onboarding, documentation standardization, and order execution
• Ensure training materials and product updates are cascaded to sales channels and field teams

5. Analytics and Performance Monitoring

• Maintain dashboards and reports to track operational KPIs including delivery times, NPL ratios, complaint resolution, and return rates
• Analyze customer and dealer feedback to drive service improvements
• Report regularly to the Head of Device Financing and senior management with data-backed insights and action plans

6. Risk and Compliance Oversight

• Monitor adherence to credit policies and regulatory frameworks in device financing
• Collaborate with collections teams to manage defaulters, repossession, and device recovery
• Track fraud risks, suspicious transactions, and any policy breaches

7. Strategic Planning and Growth Support

• Support expansion into new locations and regions as part of MOGO’s scale-up plan
• Forecast device demand, optimize procurement and warehousing in partnership with supply leads
• Plan for seasonal campaigns, product upgrades, and strategic device rollouts

QUALIFICATIONS & EXPERIENCE

Minimum Academic Requirements:

• Bachelor’s degree in Operations Management, Business Administration, Engineering, Supply Chain, or a related field
• A Master’s degree or professional certification (e.g., PMP, Six Sigma, CPIM) is an added advantage

Work Experience:

• At least 3 years of operational management experience, ideally within fintech, telecom, handset distribution, or fast-moving consumer goods (FMCG)
• Hands-on experience coordinating device delivery, customer care, credit operations, or logistics in a high-growth business

Required Skills:

• Deep understanding of telecom/device supply chains in the Kenyan context
• Excellent organizational and execution ability
• Proficiency in Excel, ERP systems, and data dashboards (Power BI, Tableau)
• Strong team leadership, coaching, and conflict resolution skills
• Analytical thinking and ability to make data-driven decisions
• Experience managing third-party vendors, SLAs, and field agents
• Adaptability and resilience in a dynamic work environment

Preferred Attributes:

• Goal-driven, commercially aware, and operationally agile
• Proven ability to work cross-functionally and cross-culturally
• Exceptional communication skills and comfort presenting to senior stakeholders

WHY JOIN MOGO KENYA?

Feel Good

• Be part of a mission-oriented fintech transforming access to devices in underserved communities
• Work with an international and highly collaborative team
• Help shape how technology reaches millions across Kenya and Africa

Win

• Competitive compensation package with performance-based bonuses
• Transparent targets and career progression plans
• Victory bonuses, awards, and team celebrations for goal achievement

Grow

• Join a global innovation ecosystem with offices in 15+ countries
• Access international best practices and capacity-building resources
• Opportunity to lead teams and contribute to Kenya-wide expansion

HOW TO APPLY

Interested candidates should click the application link below and complete the form:

Apply Now on MOGO Talent Portal

Deadline: April 25, 2025
Applications will be reviewed on a rolling basis. Early submissions are encouraged.

Only shortlisted candidates will be contacted.

ABOUT ELEVING GROUP

Eleving Group is a global fintech company serving over 500,000 customers worldwide. The company is backed by major international investors and development finance institutions. Its mission is to deliver innovative, flexible, and inclusive financial products that improve economic well-being.

In Kenya, Eleving operates through MOGO, which has become a leading name in vehicle, mobility, and device financing. The company maintains a strong commitment to transparency, ethical business practices, and customer-centric financial inclusion.

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