Now Hiring: 9 Career Opportunities at The Cigna Group – Kenya 2025 (Apply Now)

Now Hiring: 9 Career Opportunities at The Cigna Group – Kenya 2025 (Apply Now)

ESSENTIAL JOB DETAILS

• Position Titles:

1. Sales Manager – Africa – Health Insurance
2. Agile Product Owner
3. Infrastructure Engineering Lead Analyst – IBMi
4. Spanish-Speaking Eligibility Representative
5. Agile Product Manager – International Organisations Health
6. System Architect
7. Production Support Senior Analyst
8. Data Engineer (Analyst)
9. Policy Management Contract & Implementation Executive

• Location: Nairobi, Kenya (some roles also operate remotely or have international collaboration)

• Job Type: Full-Time

• Number of Vacancies: 9

• Job Categories: Sales, Customer Service, Technology, Data, Program Management, Software Engineering

• Hiring Company: The Cigna Group

• Application Deadline: Open until filled – Apply ASAP for priority review

INTRODUCTION

The Cigna Group, a global health service leader committed to improving lives, is currently seeking qualified, passionate professionals to join its growing Nairobi-based team. With a global footprint spanning over 190 million customer relationships, The Cigna Group operates through its two dynamic divisions: Cigna Healthcare and Evernorth Health Services.

Now expanding its Kenyan operations, Cigna invites applications for nine diverse roles ranging from tech and data, to sales, operations, and customer support. If you’re looking to work in a mission-driven, inclusive, and high-performance environment, this is your chance to join one of the world’s most influential health service companies.

ABOUT THE CIGNA GROUP

The Cigna Group is a Fortune 500 global health company serving customers in more than 30 countries. Through Cigna Healthcare, it delivers medical, dental, behavioral health, pharmacy, vision care, and health benefits. Through Evernorth, it offers pharmacy benefits management, care delivery, and data solutions that improve well-being.

Operating with a workforce of over 70,000 employees worldwide, The Cigna Group fosters innovation, embraces diversity, and empowers its teams to improve access to healthcare across the globe. The Nairobi office plays a key role in regional delivery, technology services, and customer experience, supporting clients in Africa, the Middle East, and globally.

AVAILABLE POSITIONS & RESPONSIBILITIES

1. Sales Manager – Africa – Health Insurance

Location: Nairobi, Kenya or Dubai, UAE

As a Sales Manager – Africa, you will drive growth for international private medical insurance (IPMI) solutions across African markets.

Key Responsibilities:

• Develop and execute sales strategies tailored to the African market.

• Build and nurture B2B and B2C pipelines in target countries.

• Identify new partnerships and broker networks.

• Lead presentations and pitches to prospective clients.

• Monitor sales targets, KPIs, and market penetration metrics.

• Collaborate with underwriting, product, and operations teams.

2. Agile Product Owner

Location: Nairobi, Kenya

As an Agile Product Owner, you will serve as the voice of the customer and lead delivery initiatives by translating business needs into actionable product features.

Key Responsibilities:

• Work closely with stakeholders to gather business requirements.

• Define user stories and prioritize product backlogs.

• Coordinate with Scrum Masters and development teams.

• Ensure timely product delivery aligned with strategy.

• Drive continuous improvement using agile frameworks.

3. Infrastructure Engineering Lead Analyst – IBMi

Location: Nairobi, Kenya or Kuala Lumpur, Malaysia

This technical role focuses on the iSeries (IBMi) platform and supports the design, deployment, and maintenance of infrastructure supporting core systems.

Key Responsibilities:

• Troubleshoot and resolve IBMi performance issues.

• Participate in infrastructure modernization initiatives.

• Document architecture and system design.

• Coordinate backup, disaster recovery, and patch management.

• Implement system security in line with enterprise protocols.

4. Spanish-Speaking Eligibility Representative

Location: Nairobi, Kenya

This customer service role focuses on processing client data accurately and efficiently for Spanish-speaking clients.

Key Responsibilities:

• Handle inbound eligibility queries and updates.

• Enter and verify client details into internal systems.

• Respond to customer service tickets and client calls.

• Ensure compliance with service level agreements and accuracy metrics.

• Work with regional teams to escalate service issues when needed.

5. Agile Product Manager – International Organisations Health

Location: Nairobi, Kenya and Antwerp, Belgium

As the Agile Product Manager, you’ll define strategic goals and delivery plans for health products targeted to international NGOs and global bodies.

Key Responsibilities:

• Develop product roadmaps based on customer and market feedback.

• Lead cross-functional teams across regions.

• Manage delivery milestones and stakeholder communication.

• Analyze product usage, success metrics, and customer feedback.

• Continuously refine product offerings based on data and trends.

6. System Architect

Location: Nairobi, Kenya and Bengaluru, India

This role supports the design and architectural integrity of enterprise-wide software systems.

Key Responsibilities:

• Lead architecture for scalable, resilient digital products.

• Define integration points with existing enterprise services.

• Review code and architecture designs for compliance and efficiency.

• Support DevOps and engineering teams with best practices.

• Evaluate and adopt new tools and frameworks as needed.

7. Production Support Senior Analyst

Location: Nairobi, Kenya

As a senior support analyst, you’ll ensure that core platforms and services run smoothly and with minimal interruptions.

Key Responsibilities:

• Monitor service dashboards and logs.

• Investigate and resolve system incidents and tickets.

• Coordinate with IT and product teams to resolve outages.

• Participate in change management, release validation, and post-mortem reviews.

• Document known errors and mitigation processes.

8. Data Engineer (Analyst)

Location: Nairobi, Kenya

In this role, you will join the Data Mapping team and collaborate with data scientists, developers, and product owners.

Key Responsibilities:

• Design and develop data pipelines and ETL workflows.

• Work with ecosystem teams to support reporting and analytics.

• Troubleshoot data quality issues and improve mapping accuracy.

• Maintain documentation on data sources, schemas, and flows.

• Contribute to data warehouse optimization and scalability.

9. Policy Management Contract & Implementation Executive

Location: Nairobi, Kenya

This client-facing role involves post-sales support for policy onboarding, renewals, and service performance.

Key Responsibilities:

• Manage policy contracts and ensure proper implementation.

• Partner with operations and sales teams for policy delivery.

• Coordinate member onboarding, ID issuance, and communication.

• Monitor SLA compliance and policy issue resolution.

• Document customer requests and maintain account data integrity.

QUALIFICATIONS AND SKILLS

General Requirements Across All Roles:

• Bachelor’s degree in relevant field (IT, Business, Finance, Sales, or related).

• Minimum of 2–5 years’ professional experience in the applicable domain.

• Familiarity with international health insurance, customer service, or tech product delivery is a strong advantage.

• Excellent written and verbal communication skills (multilingual skills are a plus for customer-facing roles).

• Strong interpersonal and stakeholder management abilities.

• For technical roles: proficiency in modern software development tools, data platforms, or infrastructure frameworks.

• Agile certifications (e.g., Scrum, SAFe) are an asset for product-related roles.

• Strong adaptability in a multicultural and fast-paced global organization.

WHY JOIN THE CIGNA GROUP?

At The Cigna Group, we don’t just offer jobs — we offer careers that transform lives. Here’s what you can expect:

• Global exposure across 30+ countries and diverse business units.

• Access to world-class training, upskilling, and mentorship programs.

• Remote flexibility and a hybrid work culture that respects work-life balance.

• Mission-driven work that directly improves healthcare access and outcomes.

• An inclusive culture that celebrates gender, racial, and generational diversity.

• Opportunities for international mobility and career progression.

• Work with cutting-edge tools in health tech, data science, and digital operations.

• An environment that values empathy, integrity, and excellence.

HOW TO APPLY

Interested and qualified candidates are encouraged to apply online via the official Cigna Group careers platform.

🡺 Apply through The Cigna Group Job Portal

Tips for Your Application:

• Ensure your CV is updated and tailored to the job description.

• Submit your application as early as possible – applications are reviewed on a rolling basis.

• Use the search bar to locate your desired role by job title and location: “Kenya.”

• For roles requiring language proficiency, indicate this clearly in your CV.

ADDITIONAL ENGAGEMENT

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