Full Time
Nairobi, Kenya
Posted 3 weeks ago

Nairobi Safari Club (Swiss-Belhotel International)

Nairobi Safari Club Hiring for 2 Key Health & Wellness Roles – Apply by April 11, 2025

ESSENTIAL JOB DETAILS

Hiring Institution: Nairobi Safari Club (Swiss-Belhotel International)
Number of Positions: 2 (Health Club Manager, Health Club Receptionist/Cashier)
Job Type: Full-Time
Location: Nairobi, Kenya
Application Deadline: 11 April 2025
Industry: Hospitality, Fitness, Wellness
Work Environment: 4- or 5-star Hotel Setting
Application Email: careersnssb@swiss-belhotel.com

INTRODUCTION

Nairobi Safari Club, operating under the international hospitality brand Swiss-Belhotel, is currently recruiting for two crucial roles within its Health & Wellness Department. With a strong commitment to guest satisfaction and wellness excellence, the hotel seeks experienced, customer-centric professionals to join its dynamic team.

These positions—Health Club Manager and Health Club Receptionist/Cashier—will contribute to the efficient and professional management of the hotel’s fitness and wellness facilities, while enhancing the customer experience in line with international standards.

VACANCY 1: Health Club Manager (1 Position)

Role Purpose

We are seeking a dynamic and experienced Health Club Manager to oversee the daily operations of our state-of-the-art fitness centre. The manager will ensure smooth functionality, high service standards, and a safe and welcoming environment for members and guests.

Key Responsibilities

Operational Management: Oversee daily fitness centre operations including member services, staff management, equipment oversight, and facility readiness.
Customer Service: Address feedback, resolve issues, and implement initiatives to improve guest satisfaction and retention.
Team Leadership: Supervise, train, motivate, and evaluate staff to build a performance-driven culture.
Sales & Retention: Drive membership acquisition, renewals, and upselling of fitness packages. Implement strategic promotional campaigns.
Facility Maintenance: Ensure that gym equipment, swimming pool, sauna, changing rooms, and related amenities are clean, operational, and well-maintained.
Financial Management: Support budgeting, monitor expenses, and ensure operations remain within set financial targets.
Health & Safety Compliance: Enforce adherence to all health, safety, and hygiene protocols. Maintain first aid readiness and supervise emergency drills.

Job Specifications

Experience: Minimum of 3 years in a health club or gym within a 4- or 5-star hospitality environment. Prior experience under an international hotel brand is a distinct advantage.
Education: Diploma in Fitness Science, Gym Instruction, or Health Nutrition.
Skills:
- Leadership and communication
- First Aid and CPR
- Pool Lifeguard certification
- Data and report management
Personal Attributes:
- Physically fit and energetic
- Friendly and approachable
- Professional demeanour
- Flexible working schedule, including weekends and holidays

VACANCY 2: Health Club Receptionist/Cashier (1 Position)

Role Purpose

The Health Club Receptionist/Cashier serves as the front-line ambassador of the wellness centre, providing first-class service to members and visitors. The successful candidate will manage administrative and cashiering responsibilities while maintaining a warm and professional atmosphere.

Key Responsibilities

Member Registration and Renewal: Handle new signups, membership renewals, and input of client data into digital systems.
Cashier Duties: Collect membership and service fees. Prepare end-of-day cashier summaries and submit accurate reports to the finance team.
Promotions and Sales: Actively market available fitness packages and services to members and walk-ins.
Record Management: Maintain logs of member feedback, complaints, lost and found items, and maintenance requests.
Facility Oversight: Ensure the reception, toilets, changing rooms, and general environment are clean, stocked, and guest-ready.
Telephone Handling: Receive and route incoming calls. Take accurate messages and provide general information to callers.
Linen Management: Coordinate with housekeeping for laundry collection, folding, and supply inventory for towels, robes, and toiletries.
Security and Safety: Uphold a secure and welcoming space for all club visitors and employees.
End-of-Shift Duties: Ensure all cash and transaction summaries are safely deposited at the end of each shift.

Job Specifications

Experience: 1–2 years of front-office or spa/recreation experience in a hospitality or wellness environment.
Education: Certificate or diploma in Customer Service, Hotel Front Office, or related field.
Skills & Competencies:
- Fluent in English (verbal and written)
- Basic accounting and cashiering
- Proficiency in computer applications (MS Office, POS systems)
- Interpersonal and conflict resolution skills
- Trustworthy, courteous, and presentable

APPLICATION PROCESS

Interested candidates are invited to apply by sending:

A Cover Letter summarizing interest and suitability
A CV detailing relevant experience
Any Supporting Documents (certificates, testimonials)

Send your complete application to careersnssb@swiss-belhotel.com by 11 April 2025. Please indicate the job title in the subject line of your email.

Only shortlisted candidates will be contacted for interviews.

ABOUT NAIROBI SAFARI CLUB

The Nairobi Safari Club is one of the capital city’s leading luxury hotels offering unmatched comfort, service, and professionalism. Managed by Swiss-Belhotel International, it caters to both local and international clientele with premium facilities including a modern health club, sauna, swimming pool, fine dining restaurants, conference venues, and elegant accommodation.

Nairobi Safari Club fosters an inclusive working environment with room for personal and professional growth. If you are passionate about wellness, hospitality, and service excellence, join this forward-thinking team.