Loan Recovery Officer at Mhasibu DT Sacco – Apply by May 9, 2025

Loan Recovery Officer at Mhasibu DT Sacco – Apply by May 9, 2025

Location: Nairobi, Kenya
Employer: Mhasibu DT Sacco
Application Deadline: 9th May 2025, 5:00 PM
Job Type: Full-Time
Industry: Financial Services / Sacco
Seniority Level: Mid-Level (3+ years experience required)
Application Method: Online form + email submission (details below)

About Mhasibu DT Sacco

Mhasibu DT Sacco is a reputable, dynamic, and fast-growing deposit-taking Savings and Credit Co-operative Society serving accounting and finance professionals in Kenya and abroad. Our mission is to empower our members through accessible, reliable, and affordable financial services backed by innovation and integrity.

We are inviting applications from qualified and proactive professionals for the position of Loan Recovery Officer. This is a critical role aimed at enhancing our credit management strategy and maintaining a healthy loan book by minimizing default risks.

Job Purpose

The Loan Recovery Officer will be responsible for the identification, follow-up, and recovery of non-performing loans (NPLs) while working closely with members, internal departments, and third-party debt collectors. The officer will help ensure that the Portfolio at Risk (PAR) remains within acceptable levels (under 5%) and that recovery policies are strictly enforced and improved.

Key Duties and Responsibilities

• Assist the Loan Recovery Manager in implementing robust loan recovery policies and proactive credit control strategies.

• Analyze delinquent loan accounts and recover outstanding debts from members’ deposits in compliance with the Sacco’s Credit Policy.

• Make regular follow-up calls and send notices to loan defaulters and negotiate alternative repayment options, such as loan restructuring.

• Monitor and maintain the securities register, recording all new securities and updating their status throughout the loan life cycle.

• Discharge collaterals upon full repayment of respective loans as per standard procedures.

• Manage Credit Reference Bureau (CRB) processes – listing, monitoring, and delisting of loan defaulters.

• Coordinate with external debt collectors, confirm monthly remittances, and reconcile portfolio balances assigned for recovery.

• Identify and recommend additional accounts to be outsourced to third-party collectors where necessary.

• Generate and dispatch monthly reminder notices and default communication to members in accordance with internal policies.

• Recommend the disposal of collateral for long-term defaulters based on legal and financial evaluations.

• Respond to member queries and concerns related to loan defaults, recovery procedures, and restructuring options.

• Submit monthly reports on defaulters, overall loan performance, and recovery success metrics.

• Assess membership withdrawal requests to ensure members with outstanding liabilities are duly flagged and recovery measures enforced.

• Support direct debit recovery mechanisms to automate repayment processes.

• Participate in the marketing and sales of Sacco products and services to support member engagement and portfolio growth.

• Perform any other lawful duties assigned by management from time to time.

Required Qualifications & Competencies

Education & Professional Certification

• A Bachelor’s Degree in Finance, Accounting, Credit Management, Co-operative Management, or a related field.

• Professional certification in Certified Credit Professional (CCP) or CPA-K / ACCA is mandatory.

• Membership in a relevant professional body (e.g., ICPAK, ICPSK) is an added advantage.

• Must satisfy the requirements of Chapter 6 of the Constitution of Kenya, including a valid Certificate of Good Conduct, KRA Tax Compliance Certificate, HELB Clearance, EACC Clearance, and CRB Report.

Experience

• Minimum of 3 years’ hands-on experience in credit management, loan recovery, or risk management in a financial institution or Sacco environment.

Key Technical and Interpersonal Skills

• Credit monitoring and recovery skills

• Analytical and investigative mindset

• Debt collection and negotiation skills

• Risk assessment and credit profiling

• Interpersonal communication and customer handling

• Portfolio management

• Planning and organizational skills

• Decision-making and problem-solving capabilities

• Emotional intelligence and empathy in handling sensitive cases

• Solid understanding of accounting principles and numeric accuracy

Key Performance Indicators (KPIs)

• Effective implementation of the Loan Recovery Policy

• Maintenance of PAR below 5%

• Achievement of recovery targets for delinquent loans

• Reduction in Days Sales Outstanding (DSO)

• Proactive and timely CRB listings and delistings

• High percentage of follow-up calls resulting in repayment or commitment to pay

• Efficient utilization of internal and external recovery channels

• Improved bad debt to sales ratio

How to Apply

Step 1: Fill the Online Application Form

Apply via the official Mhasibu DT Sacco portal using this form:
Submit your application through this online form

Step 2: Email Your Supporting Documents

After submitting the form, send your CV, academic and professional certificates, and any other supporting documents to:
recruitment@mhasibusacco.com
Use the subject line: Loan Recovery Officer

Deadline for applications is 9th May 2025 at 5:00 PM.
Only shortlisted candidates will be contacted.

Equal Opportunity Employer

Mhasibu DT Sacco is proud to be an equal opportunity employer. We do not discriminate based on race, gender, disability, religion, or background. All qualified applicants are encouraged to apply.

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