KEY ACCOUNT MANAGER | BOLT FOOD – NAIROBI, KENYA | 2025 OPPORTUNITY

KEY ACCOUNT MANAGER | BOLT FOOD – NAIROBI, KENYA | 2025 OPPORTUNITY

Position: Key Account Manager
Location: Nairobi, Kenya
Type of Job: Full-Time
Job Category: Business Development, Account Management, Restaurant Tech Industry
Application Deadline: Apply Immediately – Rolling Interviews

DRIVE PARTNERSHIP GROWTH AND STRATEGIC VALUE WITH ONE OF THE FASTEST-GROWING FOOD DELIVERY PLATFORMS

Are you passionate about relationship management, strategic growth, and operational excellence? Do you have the drive to turn data into revenue? Bolt Food, a key division of Bolt, is seeking a Key Account Manager in Nairobi, Kenya, to take full ownership of key partner portfolios and drive profitability, retention, and expansion.

This is a high-impact role for someone who thrives in fast-paced, analytical, and cross-functional environments and is ready to take bold steps toward shaping the food delivery ecosystem across Africa.

ABOUT BOLT FOOD

Bolt Food is part of Bolt, one of the fastest-growing tech companies in Europe and Africa. Originally known for revolutionizing ride-hailing, Bolt has diversified into micromobility, car-sharing, grocery delivery, and food delivery. Bolt Food provides restaurant meals and groceries to customers on-demand and has rapidly scaled in major African markets, including Kenya, South Africa, and Nigeria.

Bolt Food’s growth is powered by cutting-edge technology, dedicated teams, and a strong commitment to merchant success, customer satisfaction, and sustainable partnerships.

KEY RESPONSIBILITIES

Account Management & Growth Strategy

• Serve as the primary liaison for top-tier merchant partners, owning relationship management and operational KPIs.
• Lead account profitability strategies by analyzing cost structures and identifying areas for optimization.
• Continuously monitor and expand existing accounts, while spotting new opportunities for cross-selling or upselling.
• Ensure the seamless delivery of service by supporting day-to-day operations and issue resolution.

Campaign Performance Optimization

• Implement and refine campaign processes to ensure monthly growth in order volume, conversions, and partner revenue.
• Track campaign KPIs and recommend data-driven adjustments to drive impact.
• Actively promote partner participation in special promotions, food festivals, or seasonal discounts to boost visibility.

Account Planning & Business Consulting

• Develop and execute customized account plans to improve order frequency, customer retention, and operational excellence.
• Use dashboards and reports to generate key insights and deliver consultative recommendations to partners.
• Support strategic decision-making and goal setting for each partner’s success.

Reporting & Performance Reviews

• Prepare and deliver monthly reports and performance reviews to key stakeholders.
• Use advanced analytics to measure ROI on campaigns, pricing adjustments, and operational initiatives.
• Translate complex data into clear insights to drive merchant decisions.

Contract & Commercial Negotiation

• Lead contract renegotiations, including commissions, exclusivity, incentives, and marketing commitments.
• Collaborate with legal and finance departments to ensure mutual compliance and profitability.
• Ensure contracts align with Bolt’s strategic business direction and local market regulations.

Brand Marketing & Visibility

• Collaborate with the marketing team and merchants to plan and execute in-app and out-of-app marketing initiatives.
• Propose marketing opportunities such as banner placements, push notifications, partner campaigns, and email marketing.
• Ensure all activities adhere to brand guidelines and help elevate partner visibility.

QUALIFICATIONS AND EXPERIENCE

• Minimum 3 years of experience in account management, business consultancy, or business development, ideally in F&B, tech, or logistics sectors.
• Proven track record of hitting revenue targets, campaign KPIs, and stakeholder retention metrics.
• Experience in restaurant tech, delivery platforms, or similar industries is a major advantage.
• Bachelor’s degree in Business, Marketing, Economics, or related field.

ESSENTIAL SKILLS & ATTRIBUTES

• Strong analytical mindset with experience in data visualization and performance analysis.
• Excellent negotiation and contract management capabilities.
• Highly organized with exceptional prioritization and time management skills.
• Adaptive and open to change; thrives in dynamic, startup-like environments.
• Excellent written and verbal communication skills in English.
• Confidence to work cross-functionally with operations, marketing, legal, and finance teams.
• Driven, dependable, and solution-oriented.

WHAT MAKES THIS ROLE EXCITING?

• Be at the forefront of innovation in the African food delivery ecosystem.
• Join a team that values entrepreneurial spirit, ownership, and innovation.
• Influence partner success by managing high-impact relationships.
• Grow within a global tech company recognized for disrupting markets.
• Access Bolt’s career development programs, mentorship, and international exposure.

HOW TO APPLY

If you’re ready to drive performance and foster strategic partnerships at one of the most dynamic companies in the region, apply now:

Apply for the Key Account Manager Role – Bolt Food Kenya

We review applications on a rolling basis. Early applicants have higher chances of progressing. Only shortlisted candidates will be contacted.

ADDITIONAL ENGAGEMENT

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