Full Time
Kenya
Posted 1 month ago

Jasco Communications

Junior Support Systems Engineer at Jasco Communications – Kenya 2025

Essential Job Details

Position: Junior Support Systems Engineer
Location: Kenya
Job Type: Full-Time
Industry: Telecommunications, Communications Technology
Application Deadline: 25th March 2025

Introduction: Launch Your Telecommunications Career with Jasco Communications

Are you a recent graduate passionate about telecommunications, unified communications, and VoIP technologies? Jasco Communications, a leading player in the communications and technology industry, invites motivated and dynamic individuals to apply for the role of Junior Support Systems Engineer.

This is an exceptional opportunity to kickstart your career in a fast-paced, technology-driven environment where innovation and customer satisfaction drive success. At Jasco Communications, we believe in empowering young talent, providing comprehensive training, and offering a supportive platform for career growth.

About Jasco Communications

Jasco Communications is a reputable telecommunications and communications solutions provider in Kenya, known for delivering cutting-edge services and products tailored to client needs. Our focus lies in offering integrated solutions in unified communications, VoIP technologies, CRM systems, and other communication services.

Our team comprises industry experts, innovative thinkers, and client-centric professionals dedicated to driving technological transformation. We are committed to fostering a collaborative, inclusive, and growth-focused environment.

Key Responsibilities of the Junior Support Systems Engineer Role

As a Junior Support Systems Engineer, your primary responsibilities will include:

1. Technical Support & Troubleshooting

Provide first-level technical support for unified communication systems and VoIP technologies.
Assist in diagnosing and resolving client-reported technical issues promptly.
Document and escalate complex technical problems to senior engineers when necessary.

2. CRM Systems Management

Gain exposure to CRM systems used by clients and assist in system maintenance and updates.
Collaborate with the support team to ensure seamless CRM integration.
Monitor client interactions within CRM platforms, ensuring data integrity and functionality.

3. Systems Installation & Configuration

Assist senior engineers in installing and configuring communication systems and related hardware/software.
Participate in system testing, commissioning, and ensuring compliance with client specifications.

4. Client Training & Engagement

Support in conducting basic client training sessions on system usage and troubleshooting.
Maintain effective communication with clients, providing regular updates and support resolutions.

5. Documentation & Reporting

Keep accurate records of support tickets, system configurations, and client communications.
Provide regular reports to the line manager on support activities, issues resolved, and areas for improvement.

Qualifications and Skills Required

Educational Qualifications:

Degree or Higher National Diploma/Diploma in a relevant engineering field (Telecommunications or Communications preferred).

Technical Competencies:

Basic knowledge of CRM systems, Unified Communication systems, and VoIP technologies.
Strong analytical and problem-solving skills.
Proficiency in Microsoft Office Suite and general IT literacy.

Professional Experience:

Recent graduates are highly encouraged to apply.
Any prior relevant internship or work experience in technical support roles will be an added advantage.

Interpersonal Attributes:

Excellent communication and customer service skills.
Ability to work collaboratively within a team.
Self-motivated, eager to learn, and adaptable to dynamic environments.

Why Join Jasco Communications as a Junior Support Systems Engineer?

Jasco Communications is committed to nurturing young professionals and providing them with hands-on industry experience. Here’s why you should consider joining us:

Professional Growth: Access to comprehensive training, mentorship, and skill development programs.
Innovative Environment: Work with state-of-the-art technologies and systems.
Collaborative Culture: Engage with a team of experienced engineers and industry leaders.
Career Advancement: Opportunities for promotion and specialization within the company.

Company Culture and Values at Jasco Communications

At Jasco Communications, we uphold the values of integrity, innovation, client satisfaction, and continuous improvement. Our team thrives on collaboration, accountability, and a shared vision of technological excellence. We prioritize the professional development and well-being of our employees, creating an environment where talent is recognized and rewarded.

How to Apply for the Junior Support Systems Engineer Role

Interested candidates are invited to submit their applications via email. Ensure you include the following documents:

📧 Email: careers@jasco.co.ke
Subject Line: Application for Junior Support Systems Engineer

Application Documents Required:

An updated CV.
Cover letter detailing your interest and qualifications.
Copies of academic certificates and relevant testimonials.

Application Deadline: 25th March 2025

Ensure that your application reaches us before the deadline. Only shortlisted candidates will be contacted.

Additional Engagement & Career Opportunities

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Final Call to Action: Start Your Engineering Career with Jasco Communications Today!

Take the next step in your telecommunications career with Jasco Communications. Apply today to become part of an organization that values technical excellence, client satisfaction, and professional growth.

Join us and grow your career as a Junior Support Systems Engineer!

To apply for this job email your details to careers@jasco.co.ke

By The Kenyan Job Finder Team