Investigation Officer at MOGO Auto Limited – Kenya | KSh 80,000 – KSh 120,000 Monthly | Apply by 13 May 2025

Investigation Officer at MOGO Auto Limited – Kenya | KSh 80,000 – KSh 120,000 Monthly | Apply by 13 May 2025

ESSENTIAL JOB DETAILS

• Position: Senior Investigation Officer
• Location: Kenya
• Job Type: Full-Time
• Salary Range: KSh 80,000 – KSh 120,000
• Industry: Financial Services / Risk Management / Auto Finance
• Application Deadline: 13 May 2025
• Application Link: Apply for Senior Investigation Officer – MOGO Auto Below

ABOUT MOGO AUTO LIMITED

MOGO Auto Limited, a division of Eleving Group, is a leading fintech company operating in 16 countries across three continents. Since entering the Kenyan market in 2019, MOGO has served over 50,000 customers, financed over 100,000 vehicles, and continues to redefine inclusive auto-financing in East Africa.

MOGO’s products include:

• Motorcycle, tuk-tuk, and electric bike loans
• Car and vehicle financing for all makes and models
• Logbook loans with flexible repayment plans

With backing from the Development Finance Corporation (DFC), including a recent $10 million electric vehicle finance commitment, MOGO is advancing green mobility in Kenya. MOGO’s mission is to create upward mobility through accessible, affordable, and customer-focused financial solutions.

ROLE OVERVIEW

The Senior Investigation Officer will lead and supervise security operations across MOGO’s assets, including vehicle yards, conduct internal and external fraud investigations, supervise maintenance personnel, and support loan processing to ensure risk compliance and strategic growth.

This is a high-impact role requiring deep investigative knowledge, risk management insight, and strong field coordination skills.

KEY RESPONSIBILITIES

Investigations & Risk Monitoring

• Conduct interviews with witnesses, clients, and internal staff regarding potential fraud or misconduct
• Collect and analyze data and documentation to support investigations
• Liaise with government and private entities to obtain investigation-related documents
• Maintain up-to-date records of all evidence, case files, and documents
• Attend court proceedings and provide evidence as required

Operational Oversight & Fieldwork

• Supervise yard operations to ensure the security of vehicle inventory
• Manage maintenance officers and enforce compliance with safety protocols
• Ensure timely resolution of vehicle-related issues to prevent risk

Complaint Management & Reporting

• Manage customer complaints and ensure prompt resolution and feedback
• Document and escalate unresolved cases to higher authorities
• Prepare regular and ad-hoc investigation reports for senior management

Intelligence Gathering & Research

• Conduct proactive research on fraud trends and develop preventive strategies
• Source and evaluate domestic and international databases that assist investigations
• Develop risk intelligence reports and present mitigation strategies

Administration & Compliance

• Monitor all security-related documentation to ensure compliance with data protection laws
• Assist in developing standard operating procedures for field and investigation units
• Support the legal and compliance departments on security-related matters

QUALIFICATIONS AND EXPERIENCE

Minimum Academic & Professional Requirements

• Bachelor’s degree in Criminology, Investigations, Security Management, or related field
• Formal training or certification in law enforcement, fraud investigation, or compliance

Experience & Background

• Minimum of 5 years of relevant investigation experience (essential)
• Experience in disciplinary forces (Police, Military) is highly desirable
• Prior work experience in financial institutions is an added advantage

Core Competencies

• Advanced understanding of investigation techniques, interview protocols, and legal standards
• Strong ability to identify, assess, and prevent fraud or misconduct
• Excellent planning, leadership, and stakeholder coordination skills
• Proficiency in Microsoft Office and report writing tools
• Excellent English and Kiswahili communication (written and verbal)

Behavioral Traits

• High level of integrity and discretion
• Strategic thinker with strong business acumen
• Able to travel and work in different regions, including extended field assignments
• Strong problem-solving mindset and attention to detail

BENEFITS AND GROWTH

Feel Good

• Competitive salary (KSh 80,000 – KSh 120,000) plus performance-based bonuses
• Dynamic work culture and supportive team
• Comprehensive wellness plan including:
  • Health insurance (post-probation)
  • Pension scheme (post-probation)
  • Social events and networking opportunities

Win

• Transparent leadership structure with clear goals
• Recognition, awards, and victory celebrations for high performers

Grow

• Work with high-caliber professionals across Kenya and the Eleving Group
• Expand your career through training, coaching, and strategic exposure
• Access a feedback-rich and growth-oriented environment

HOW TO APPLY

Ready to protect one of Kenya’s top auto financiers from fraud and risk?

Apply directly through the link below:

Submit Application – MOGO Senior Investigation Officer

Deadline: 13 May 2025. Applications are reviewed on a rolling basis. Early submissions encouraged.

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