HR Officer – Medical Centres at Avenue Healthcare – Head Office, Nairobi | 2025 Job Opportunity

HR Officer – Medical Centres at Avenue Healthcare – Head Office, Nairobi | 2025 Job Opportunity

ESSENTIAL JOB DETAILS

• Position: HR Officer – Medical Centres

• Location: Head Office – Orbit Place, Nairobi

• Type of Job: Full-Time | Permanent

• Department: Human Resources

• Reports to: Senior HR Business Partner

• Application Deadline: 14 May 2025

• Experience Level: Minimum 3 years in Human Resource roles

• Academic Requirement: Bachelor’s degree in Human Resource Management or a business-related field

• Preferred Certifications: Relevant HR Certification (an added advantage)

INTRODUCTION

This is an exceptional opportunity for an experienced HR professional to join one of East Africa’s leading private healthcare providers. The HR Officer role supports human capital strategies across a dynamic medical network, enabling efficient staffing, regulatory compliance, employee engagement, and workforce development.

The position is ideal for professionals who are passionate about healthcare operations, have a strong understanding of HRMIS systems, and are ready to help shape employee experience in the healthcare industry. This role aligns directly with strategic business goals and offers room for growth within a progressive HR department.

ABOUT AVENUE HEALTHCARE

Avenue Healthcare is a premier private healthcare group operating in Kenya with a strong regional reputation for high-quality service. With over 25 years in the industry, Avenue Healthcare currently operates:

• 3 accredited hospitals

• 19 modern medical centres

• A robust homecare unit

• Over 1,000 staff and 400 specialists

• 300 hospital beds

• Serving more than 400,000 patients annually

The institution offers comprehensive services across primary, secondary, and tertiary healthcare. Its mission is to deliver high-quality care that exceeds client expectations through innovation, compassion, and professional excellence.

KEY RESPONSIBILITIES

Workforce Planning and Staffing

• Maintain optimal staffing levels across all employment categories (permanent, contract, and locum) in consultation with the Senior HR Business Partner.

• Monitor employee confirmation dates and initiate follow-ups with line managers to ensure adherence to HR policies.

• Support issuance of uniforms and name tags and ensure proper return upon employee exit.

Recruitment, Selection, and Onboarding

• Participate in candidate interviews as authorized and maintain interview records to ensure transparency.

• Support onboarding and orientation of new staff and locum personnel, ensuring seamless integration into the workplace.

• Coordinate with departments to schedule job-specific orientations and structured induction programs.

Employee Relations and Engagement

• Serve as the initial point of contact for staff regarding HR issues, escalating matters as needed.

• Assist in implementing employee engagement strategies aimed at fostering teamwork, satisfaction, and a positive work culture.

• Conduct exit interviews and facilitate an orderly offboarding process.

Human Resource Compliance and Records Management

• Maintain updated contracts, licenses, and records for all staff, ensuring regulatory and organizational compliance.

• Track and support the timely renewal of medical and professional licenses for all healthcare staff.

• Coordinate the timely submission of audit responses to achieve internal audit compliance scores of 95 percent or higher.

HR Systems and Reporting

• Ensure accurate data entry and maintenance within the HRMIS (including MED360).

• Generate and consolidate timely HR reports for internal decision-making.

• Register all new employees and their dependents in the HRMIS and ensure updates are made consistently.

Leave and Attendance Management

• Support managers in administering employee leave and accurately tracking utilization.

• Maintain T&A (Time & Attendance) compliance by:

  • Uploading monthly rotas by the 7th of each month

  • Ensuring rota adherence and T&A rates meet target levels

  • Coordinating submission of reports to management

Performance and Learning Development

• Guide staff in understanding their responsibilities, job roles, and performance expectations.

• Coordinate performance management cycles and ensure timely documentation and reviews.

• Assist in planning and executing scheduled training sessions, both in-house and outsourced.

Policy and Labour Relations Guidance

• Provide line managers and staff with expert guidance on employment law, HR policy, and disciplinary procedures.

• Collaborate with the Senior HR Business Partner in managing disciplinary cases and offering guidance aligned with company policy.

Payroll Coordination and Accuracy

• Facilitate accurate payroll processing by providing verified staff attendance and locum compensation data.

• Coordinate with relevant units to ensure timely data submission for the payroll team.

Quality Assurance and Organizational Efficiency

• Monitor and enforce quality assurance standards with a performance score goal of at least 75 percent.

• Liaise with branch and unit managers to ensure that all operations are in line with HR and clinical quality frameworks.

QUALIFICATIONS AND SKILLS

Educational Background

• A bachelor’s degree in Human Resources, Business Administration, or a closely related discipline is required.

• A professional HR certification such as CHRP, SHRM, or CIPD is an added advantage.

Professional Experience

• At least three years of relevant HR experience, preferably in a healthcare or multi-unit service environment.

Technical Competencies

• Strong working knowledge of HRMIS platforms such as MED360

• Familiarity with Kenyan labor laws, employment contracts, and employee benefits administration

• Understanding of training, induction, and performance evaluation processes

• Ability to consolidate and interpret HR reports and metrics for internal use

Behavioral and Interpersonal Skills

• Excellent communication and interpersonal abilities

• Detail-oriented with a strong sense of organizational awareness

• Self-driven, dependable, and confidential in handling sensitive matters

• Ability to work collaboratively across departments and build rapport with stakeholders

COMPANY CULTURE AND VALUES

At Avenue Healthcare, employees thrive in a collaborative, innovation-driven culture that places equal value on clinical outcomes and staff wellbeing. The company promotes:

• Professional development and ongoing learning

• Equal opportunity and inclusivity in hiring and advancement

• Strong ethical standards and transparency

• A patient-first approach embedded in its mission and HR strategy

Joining Avenue Healthcare as an HR Officer means becoming part of a purpose-led institution that impacts lives across Kenya. Employees are encouraged to contribute meaningfully to organizational growth and continuous quality improvement.

HOW TO APPLY

Qualified and motivated candidates are encouraged to apply for this impactful human resource opportunity.

Application Process:
Submit your application via Avenue Healthcare’s career portal by 14 May 2025.

Apply here: HR Officer – Avenue Healthcare

Note: Only shortlisted candidates will be contacted. Avenue Healthcare is an equal opportunity employer committed to workforce diversity.

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