Home Loan Specialist – Nairobi, Kenya – 2024

Position: Home Loan Specialist

Location: Nairobi, Kenya
Type of Job: Full-Time
Job Category: Mortgage Business
Salary: Not specified
Reporting to: Mortgage Business Department, HFC Limited
Application Deadline: 2024-12-20

Introduction

HFC Limited, the banking and property finance subsidiary of HF Group, is excited to announce an opportunity for a Home Loan Specialist within our Mortgage Business Department. We are seeking a talented, dynamic, and results-oriented individual who embodies excellence and is committed to contributing to our growth strategy. This role offers a chance to join a forward-thinking team that prioritizes innovation and customer satisfaction.

As a Home Loan Specialist, you will work closely with clients and internal teams to manage mortgage loans and applications. This role involves actively participating in customer acquisition, onboarding, and guiding clients through the mortgage process. You will also estimate creditworthiness, analyze financial documents, and report on application progress. Join us in shaping the future of property financing while advancing your career in a supportive, fast-paced environment.

Key Responsibilities

As a Home Loan Specialist, your responsibilities will include:

• Providing tailored home loan solutions to customers by evaluating their financial profiles and helping them select products that best suit their needs.
• Assisting customers with the mortgage loan application process, including documentation, verification, and submission.
• Reviewing loan applications to verify information and determine eligibility.
• Onboarding new customers and guiding them through the initial stages of the mortgage process.
• Conducting branch-level and country-level marketing campaigns to promote home loan products.
• Managing customer queries and complaints by providing timely resolutions and escalating issues when necessary.
• Updating customers on changes in policy, eligibility, and application status to ensure transparency throughout the process.
• Building and maintaining a robust referral network, collaborating with clients, developers, and real estate agents.
• Ensuring compliance with confidentiality policies and regulatory standards during every stage of the mortgage process.
• Representing the company at promotional events to showcase mortgage solutions and convert leads into sales.
• Creating comprehensive weekly, monthly, and annual reports to track performance and progress.
• Resolving customer issues promptly and efficiently to maintain satisfaction.
• Achieving operational rigor excellence by adhering to bank procedures and policies for seamless audits.
• Performing additional duties as assigned to support departmental goals.

Key Competencies and Skills

To succeed in this role, the ideal candidate should possess the following:

General Competencies

• Effective Communication and Influencing Skills: Demonstrate strong interpersonal and verbal skills to connect with clients and stakeholders.
• Selling and Negotiation Skills: Exhibit the ability to sell products persuasively and negotiate effectively.
• Organizational and Administrative Skills: Manage tasks efficiently while ensuring deadlines are met.
• Analytical Skills: Analyze customer data and market trends to inform decision-making.
• Ability to Work Independently: Operate with minimal supervision while delivering high-quality results.
• High Integrity and Reliability: Uphold ethical standards and demonstrate dependability.
• Team Collaboration: Act as a strong team player, contributing to collective success.

Technical Competencies

• Mortgage Loan Expertise: Proven experience as a mortgage loan officer or in a similar capacity.
• Sales and Customer Support Experience: Previous exposure to sales or customer service roles is a plus.
• Commercial Acumen: Understand market dynamics and leverage them to achieve business objectives.
• Market Intelligence Development: Ability to create detailed reports on industry trends and market opportunities.
• Knowledge of Banking Operations: Comprehensive understanding of banking products, policies, and compliance standards.
• Credit Skills: Solid grasp of personal and business credit underwriting and portfolio management.
• Customer Service Excellence: Deliver exceptional service to build and retain a loyal customer base.

Minimum Qualifications, Knowledge, and Experience

Academic Qualifications

• Bachelor’s degree in Finance, Economics, Business Administration, Accounting, or a related field.

Experience

• At least 2 years’ experience in a similar role, with a strong track record in mortgage loan processing and customer acquisition.

Company Culture and Values

At HFC Limited, we pride ourselves on fostering a culture of excellence, innovation, and teamwork. Our mission is to provide top-tier property financing solutions while upholding integrity and professionalism. As a member of our team, you will thrive in an environment that values collaboration, customer satisfaction, and continuous learning. Join a company that invests in its employees and supports career growth.

Apply Now for the Role of Home Loan Specialist

Are you ready to take your career to the next level as a Home Loan Specialist at HFC Limited? Don’t miss this opportunity to make a meaningful impact in the mortgage business sector.

To apply, click the [APPLY FOR JOB] button below or submit your application before December 20, 2024. Only shortlisted candidates will be contacted.

Equal Opportunity Employer Statement

We are an equal opportunity employer and are committed to attracting and retaining the best employees from all backgrounds. Only shortlisted applicants will be contacted.