Front Office Administrator (1 Position) at Institute of Advanced Technology (IAT) – Nairobi, 2025

Front Office Administrator (1 Position) at Institute of Advanced Technology (IAT) – Nairobi, 2025

ESSENTIAL JOB DETAILS

• Position: Front Office Administrator

• Location: Nairobi, Kenya

• Job Type: Full-Time

• Category: Administration / Customer Service

• Number of Vacancies: 1

• Application Deadline: 4th April 2025

• Contact Phone: 0725 040 588

INTRODUCTION

Are you passionate about customer service and professional office operations? The Institute of Advanced Technology (IAT) is offering a prime opportunity for an experienced, friendly, and organized Front Office Administrator to join its dynamic team in Nairobi.

This role is designed for a driven individual who enjoys working with people, creating first impressions, and maintaining smooth front-office operations in a busy institutional setting. The Front Office Administrator will be the face and voice of IAT, acting as the first point of contact for students, clients, and guests.

If you are a well-presented, mature, and customer-centric individual who thrives under pressure and can multitask with ease, we encourage you to apply for this exciting position before the deadline on 4th April 2025.

ABOUT INSTITUTE OF ADVANCED TECHNOLOGY (IAT)

The Institute of Advanced Technology (IAT) is one of Kenya’s leading professional training institutions, offering world-class academic and career programs in IT, business, and related disciplines. With a strong focus on quality, innovation, and employability, IAT has trained thousands of students who have gone on to excel in industry, government, and entrepreneurship.

Operating across multiple campuses in Kenya, IAT is known for its commitment to excellence in education, student success, and administrative efficiency. The organization fosters a culture of continuous improvement, teamwork, and client satisfaction — all of which are anchored by a professional and responsive administrative team.

As IAT continues to expand its footprint in Kenya’s higher education space, the need for highly efficient, people-focused staff is more important than ever. The Front Office Administrator plays a crucial role in setting the tone for the client experience and institutional reputation.

KEY RESPONSIBILITIES

As the Front Office Administrator, you will report to the Registrar’s Office and support the day-to-day operations of the reception desk and front office environment. You will serve as the primary point of contact for walk-in clients, phone inquiries, and general front-desk services.

Your core responsibilities will include:

• Reception Duties
  Greet all visitors warmly, respond to inquiries, and direct clients to the appropriate departments or staff.

• Customer Interaction
  Offer professional and courteous service to current and prospective students, guardians, suppliers, and stakeholders who walk into or contact the institution.

• Telephone Management
  Answer incoming calls promptly, redirect queries, take messages, and ensure calls are attended to by the appropriate team members.

• Front Office Coordination
  Maintain a clean, professional, and welcoming reception area; display IAT materials and schedules for easy access by clients.

• Administrative Support
  Assist with clerical tasks such as filing, photocopying, typing letters, data entry, and organizing records for smooth operations.

• Communication and Feedback
  Relay feedback from clients to management, escalate issues where necessary, and contribute to improvements in service delivery.

• Scheduling Support
  Help coordinate meeting schedules, appointments, room bookings, and official event logistics when required.

• Documentation and Records
  Register student visits, monitor entry logs, and ensure accurate visitor tracking and communication logs.

• Crisis Management
  Maintain calm and professionalism during peak periods, customer disputes, or emergencies while activating escalation protocols as necessary.

REQUIRED QUALIFICATIONS AND SKILLS

IAT is seeking a highly disciplined, personable, and competent candidate who will add value to the administrative team through effective communication and customer service.

Minimum Qualifications:

• A Diploma or Bachelor’s Degree in Business Administration, Sales, Marketing, Customer Service, or a related field from a recognized institution

• Demonstrated experience in front office, reception, customer care, or a similar administrative role

Core Competencies and Attributes:

• Mature, honest, and reliable

• Strong sense of ethics, confidentiality, and organizational loyalty

• Customer-centered approach to service delivery

• Ability to remain calm and composed when working under pressure

• Flexible with working hours, including weekends or late hours depending on institutional needs

• Excellent interpersonal and communication skills, both verbal and written

• Comfortable handling inquiries and interacting with clients of all ages and backgrounds

• High level of attention to detail and time management

• Good computer literacy (Microsoft Office Suite, emails, digital calendars)

• Ability to meet daily performance targets and handle multiple priorities

• Willingness to work independently while contributing to team success

WHY JOIN IAT?

As a Front Office Administrator at IAT, you will benefit from:

• A collaborative and empowering work environment

• Continuous professional development opportunities

• Exposure to a broad network of professionals in the education and tech industry

• Structured working procedures that support career growth

• A respected employer with a longstanding track record of performance

• The chance to contribute to a meaningful mission of empowering youth through education and skills development

HOW TO APPLY

Interested candidates who meet the above criteria are invited to submit their applications as soon as possible.

Application Deadline: 4th April 2025

Submit your updated CV to: iat-hr@iat.ac.ke

Only shortlisted candidates will be contacted for interviews.

For inquiries, contact:
Email: registrar@iat.ac.ke
Phone: 0725 040 588

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