Flight Attendant Team Lead (Flight Purser) at Jambojet – Apply Now | Aviation Jobs in Kenya 2025

Flight Attendant Team Lead (Flight Purser) at Jambojet – Apply Now | Aviation Jobs in Kenya 2025

ESSENTIAL JOB DETAILS

• Position: Flight Attendant Team Lead (Flight Purser)
• Location: Nairobi, Kenya
• Type of Employment: Full-Time
• Job Category: Aviation, Customer Service, Cabin Operations
• Employer: Jambojet Ltd
• Application Deadline: Rolling basis (early application encouraged)
• Application Mode: Online via official Jambojet application form Below

INTRODUCTION

Jambojet, a leading low-cost airline in Kenya and a subsidiary of Kenya Airways, is hiring a highly professional and experienced Flight Attendant Team Lead (Flight Purser) to join its dynamic in-flight services team. This is a rare opportunity to work at the frontline of aviation excellence, providing superior passenger experience while ensuring compliance with safety and regulatory standards.

As a Flight Purser, you will be responsible for leading cabin crew operations, overseeing passenger service delivery, maintaining safety protocols, and ensuring seamless in-flight communication with flight deck officers. This role is best suited for candidates who combine strong leadership, service excellence, and regulatory knowledge in the fast-paced aviation environment.

If you are passionate about aviation, safety, and hospitality, and have a proven track record in cabin leadership roles, Jambojet welcomes your application.

ABOUT JAMBOJET

Jambojet Ltd is Kenya’s premier low-cost airline, revolutionizing regional air travel since its inception. Owned by Kenya Airways, the airline is known for its punctuality, reliability, and exceptional in-flight service. Jambojet connects major cities across Kenya and East Africa, serving both leisure and business travelers.

With a strong commitment to safety, affordability, and customer satisfaction, Jambojet continues to expand its fleet and route network. The company values innovation, teamwork, and continuous improvement. Working at Jambojet means being part of a world-class airline brand that emphasizes integrity, service excellence, and professionalism at every level.

KEY RESPONSIBILITIES

As a Flight Attendant Team Lead, your primary duties will include:

1. Leadership and Crew Management:
   • Supervise and manage the performance of the cabin crew team during flights.
   • Conduct pre-flight and post-flight briefings, delegate tasks, and ensure efficient crew coordination.
   • Serve as the cabin crew point-of-contact for flight deck officers and operations control.
2. Passenger Service Excellence:
   • Ensure the consistent delivery of exceptional passenger experiences in alignment with Jambojet’s service standards.
   • Address passenger concerns, special needs, and onboard feedback in a timely and professional manner.
   • Maintain a high level of visibility and accessibility throughout the flight.
3. Safety and Security Compliance:
   • Enforce all safety and security protocols, including routine checks, safety briefings, and emergency preparedness.
   • Coordinate with the Captain and flight deck officers on safety matters.
   • Manage emergency situations calmly and effectively, guiding crew and passengers as necessary.
4. Sales and In-Flight Revenue:
   • Promote and monitor onboard sales including meals, snacks, beverages, and duty-free products.
   • Ensure accurate reconciliation of sales and inventory post-flight.
5. Grooming and Brand Representation:
   • Enforce company grooming standards for all cabin crew.
   • Represent the airline’s image through professional conduct, excellent customer interactions, and teamwork.
6. Training and Mentorship:
   • Provide mentorship and on-the-job training for new or junior cabin crew members.
   • Offer performance feedback and foster a learning culture among team members.
7. Documentation and Reporting:
   • Prepare and submit accurate flight reports, incident summaries, and crew performance evaluations.
   • Maintain in-flight documentation and ensure compliance with post-flight record requirements.

QUALIFICATIONS AND SKILLS

To be considered for the Flight Purser role, applicants must possess the following:

1. Academic Qualifications:
   • A minimum of a Diploma in Hospitality, Travel, Tourism, or related field.
   • A Bachelor’s Degree is an added advantage.
2. Certifications:
   • Valid Cabin Crew Member Certificate issued by a recognized authority.
   • Additional certifications in aviation safety, first aid, customer service, or emergency procedures are desirable.
3. Core Competencies:
   • Strong leadership and supervisory skills.
   • In-depth knowledge of cabin safety procedures and aviation protocols.
   • Excellent interpersonal and conflict resolution abilities.
   • Familiarity with KCARs, ICAO standards, and relevant aviation regulations.
   • Outstanding communication, problem-solving, and multitasking skills.
4. Technical Knowledge:
   • Use of emergency equipment such as life vests, oxygen masks, defibrillators, fire extinguishers.
   • Familiarity with aircraft configuration, cabin operations software, and in-flight sales systems.
5. Behavioral Attributes:
   • Calm under pressure, attentive to detail, team player, and emotionally intelligent.
   • Strong ethical values, punctuality, and accountability.

COMPANY CULTURE AND VALUES

Jambojet upholds a culture of excellence, collaboration, and innovation. Employees are encouraged to grow professionally, contribute ideas, and participate in decisions that shape customer experience and operational efficiency.

Core values include:

• Safety First – No compromise on passenger and crew safety.
• Customer Focus – Delivering personalized and reliable service.
• Integrity – Acting with honesty and professionalism.
• Excellence – Striving for continuous improvement.
• Teamwork – Achieving success through mutual respect and collaboration.

HOW TO APPLY

If you are ready to soar in your aviation career with Jambojet:

Submit your application online here

Ensure you attach:

• An updated CV or resume
• A well-written cover letter
• Certified copies of academic and professional certificates
• Your valid Cabin Crew Certificate
• A recent passport photo

Deadline: Applications will be reviewed on a rolling basis, so early submissions are encouraged.

Shortlisted candidates will be contacted for interviews and further assessment.

WHY JOIN JAMBOJET

Working with Jambojet means becoming part of a recognized aviation leader that prioritizes safety, innovation, and customer satisfaction. Benefits include:

• Competitive remuneration package
• Comprehensive insurance and medical cover
• Training and professional development programs
• Access to flight travel perks
• Work in a culturally diverse and collaborative team

ADDITIONAL ENGAGEMENT

Interested in more aviation or airline careers in Kenya?
Discover similar airline job opportunities here via The Kenyan Job Finder platform.

Stay updated with our exclusive career alerts:

• Join Our Free WhatsApp Channel for Aviation Job Updates
• Subscribe to Premium Alerts (KES 99/month) for Early Access
• Follow us on Telegram for fast, real-time aviation and hospitality listings

KEYWORDS

flight attendant jobs Kenya 2025, Jambojet cabin crew jobs, flight purser recruitment Kenya, airline customer service team lead, aviation careers Nairobi, cabin crew supervisor jobs Kenya, Jambojet job vacancies 2025, Kenya Airways group jobs, in-flight services supervisor Kenya, airline safety and compliance jobs, cabin crew lead Nairobi, aviation safety jobs Kenya, flight operations management, in-flight customer experience careers