Finance & Customer Service Job Vacancies – Pacis Insurance | Nairobi & Meru – 2025 Career Openings

Finance & Customer Service Job Vacancies – Pacis Insurance | Nairobi & Meru – 2025 Career Openings

ESSENTIAL JOB DETAILS

Vacancy 1: Assistant Payables Accountant

• Position: Assistant Payables Accountant

• Location: Nairobi, Kenya

• Type: Full-Time

• Department: Finance

• Reports To: Payables Accountant

• Application Deadline: 17th June 2025

Vacancy 2: Branch Customer Service Assistant

• Position: Branch Customer Service Assistant

• Location: Meru, Kenya

• Type: Full-Time

• Department: Customer Experience

• Reports To: Branch Manager

• Application Deadline: 17th June 2025

INTRODUCTION

Pacis Insurance, one of Kenya’s most reputable insurance firms, is offering two exciting full-time positions designed to advance your career and deepen your professional impact.

Whether you’re skilled in account reconciliation, invoice management, and statutory compliance or excel at customer onboarding, branch operations, and client service experience, there is a rewarding vacancy waiting for you.

These roles are not just typical 9-to-5 jobs—they are opportunities to grow in a mission-driven environment, backed by a leadership team that believes in career progression, continuous learning, and employee well-being.

ABOUT PACIS INSURANCE COMPANY LTD

Pacis Insurance Company Ltd is an indigenous Kenyan insurance firm founded with a mission to promote ethics, integrity, and people-first policies in the delivery of insurance solutions. A pioneer in blending corporate service excellence with faith-based values, Pacis continues to deliver accessible, relevant, and affordable insurance products.

With branches spread across the country and a strong digital platform, Pacis has become a household name in both urban and rural insurance markets in Kenya. Their employee base consists of seasoned professionals, upcoming talents, and multi-disciplinary experts who collectively drive its values of transparency, integrity, innovation, and empathy.

Over the years, the company has built a corporate culture focused on empowering both employees and customers. The focus is on delivering value-driven results while nurturing each employee’s career growth and well-being.

KEY RESPONSIBILITIES

Assistant Payables Accountant – Nairobi

This role focuses on supporting the Finance Department in ensuring that payments are processed efficiently, accurately, and on time. Key responsibilities include:

• Review, validate, and process incoming invoices, ensuring compliance with internal policies, procurement contracts, and statutory requirements.

• Verify correctness of VAT, withholding tax, and other statutory deductions prior to payment processing.

• Ensure all supplier invoices are matched against purchase orders and delivery notes, and are approved by the authorized personnel.

• Perform reconciliations of supplier statements with ledger entries, identifying any mismatches and rectifying discrepancies.

• Maintain a clean audit trail of payment vouchers, journal entries, and supporting documentation for all accounts payable transactions.

• Assist in the preparation of monthly payables aging reports, vendor analysis summaries, and budget variance tracking.

• Respond to vendor inquiries, escalate disputed invoices, and follow up on long-outstanding balances.

• Work closely with Procurement and Treasury teams to ensure cash flow is efficiently managed in line with accounts payable cycles.

• Assist with preparation for financial audits by compiling necessary reports, ledger entries, and confirmations.

• Contribute to process improvement initiatives within the Finance department to reduce cycle times and increase internal control efficiency.

Branch Customer Service Assistant – Meru

As the first point of contact at the branch level, this role is essential in creating a positive customer experience, ensuring satisfaction, and supporting branch-level operations:

• Welcome all walk-in customers in a professional and courteous manner, ensuring their needs are addressed promptly.

• Assist clients in understanding insurance policies, renewals, benefits, and claims processes through face-to-face, phone, or email interactions.

• Handle incoming and outgoing communication, maintaining proper logs and follow-ups as required.

• Receive customer documentation such as claims forms, KYC details, and premium payments, and forward them to relevant departments.

• Issue payment receipts, policy updates, and other documents accurately using internal systems.

• Manage day-to-day administrative functions at the branch, including stationery inventory, document control, and branch record-keeping.

• Assist in tracking customer follow-up actions to ensure timely updates and issue resolution.

• Work closely with the underwriting and claims team to provide accurate client updates.

• Resolve or escalate customer complaints in line with company policies and customer care SOPs.

• Support branch events and outreach activities including financial literacy drives, community engagements, or partner activations.

QUALIFICATIONS AND SKILLS

Assistant Payables Accountant – Nairobi

To be successful in this finance role, candidates should exhibit a combination of technical financial expertise, analytical thinking, and a disciplined approach to execution.

• Bachelor’s Degree in Accounting, Finance, or Business Administration from an accredited university.

• CPA Part II or higher is required.

• At least 2 years of progressive experience in an accounts payable or finance assistant role—insurance sector exposure is a plus.

• Excellent knowledge of accounting principles, financial procedures, and tax legislation in Kenya.

• Proficiency in ERP/accounting systems (SAP, QuickBooks, or Oracle) and advanced Microsoft Excel functions.

• Strong interpersonal skills for internal collaboration with Procurement, Treasury, and Audit teams.

• Ability to handle large volumes of transactions with high accuracy and prioritize tasks under pressure.

• Commitment to professional ethics, confidentiality, and compliance with internal control frameworks.

Branch Customer Service Assistant – Meru

This role is tailored for individuals who are customer-centric, results-driven, and thrive in a service-oriented environment.

• Diploma or Degree in Business Administration, Customer Service, Marketing, or related discipline.

• A minimum of 1–2 years’ experience in customer-facing roles, ideally in a bank, insurance office, or front desk setting.

• Fluency in English and Kiswahili; knowledge of the local dialect is an asset.

• Demonstrated ability to resolve customer concerns with empathy, tact, and efficiency.

• Proficiency in Microsoft Office Suite, especially Word and Excel.

• Strong verbal and written communication skills.

• High level of personal integrity, time management, and reliability.

• Knowledge of insurance systems or regulatory guidelines is an advantage.

COMPANY CULTURE AND VALUES

At Pacis Insurance, employees aren’t just workers—they’re mission partners. The work environment encourages:

• Purpose-driven performance: Work is aligned with a bigger mission—serving clients with fairness and compassion.

• Transparent leadership: Management fosters open communication and shared goals.

• Career mobility: Opportunities exist for both lateral moves and upward promotions through merit and mentorship.

• Inclusivity and diversity: Employees from all walks of life are welcomed and nurtured.

• Well-being first: Regular training, health benefits, retreats, and time-off policies show the company’s care for your life beyond work.

• Recognition and reward: High-performing teams and individuals are regularly acknowledged through award schemes and promotion programs.

HOW TO APPLY

If you’re passionate about financial accuracy, compliance, or customer delight, and you’re looking to make a difference through your work—Pacis Insurance wants to hear from you.

To apply for either position:

Click Here to Apply Securely via the Official Portal

Application Deadline: 17th June 2025
Note: Applicants are encouraged to clearly indicate the position they are applying for. Only shortlisted candidates will be contacted for interviews.

Pacis Insurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ADDITIONAL ENGAGEMENT

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