Full Time
Kenya
Posted 4 weeks ago

MOGO Kenya

Field Collections Agents – Lamu, Malindi, and Nairobi Region – 2025

Position: Field Collections Agent
Location: Lamu, Malindi, and Nairobi regions, Kenya
Type of Job: Full-Time
Number of Posts: Multiple
Job Category: Finance
Salary: Competitive and commensurate with experience
Reporting to: Collections Manager
Application Deadline: February 28, 2025

Introduction

Are you a proactive and results-driven professional looking for a challenging yet rewarding career in the finance sector? We are hiring Field Collections Agents to join our team in Lamu, Malindi, and Nairobi. If you have a passion for customer engagement, debt recovery, and asset management, this role is ideal for you. As a Field Collections Agent, you will play a critical role in managing overdue accounts, ensuring loan repayment compliance, and safeguarding company assets. This position requires strong negotiation skills, attention to detail, and the ability to work under pressure.

This is an on-site role that involves frequent travel within your assigned region, engaging directly with customers, and working alongside law enforcement agencies where necessary. The role presents an exciting opportunity for individuals who enjoy working in a fast-paced environment and are eager to contribute to the success of a leading financial services provider.

About MOGO Kenya

MOGO Kenya, a subsidiary of the Eleving Group, is a globally recognized fintech company operating across 17 countries in three continents. We specialize in asset financing and microcredit solutions, providing thousands of Kenyans with access to financial services that empower them to grow their businesses and improve their livelihoods.

Our Services Include:

Car Financing: Flexible financing options for both new and used vehicles, allowing customers to choose from a variety of dealerships and private sellers.
Motorcycle and Tuk-Tuk Financing: Affordable credit solutions designed to support boda-boda riders and tuk-tuk operators in expanding their businesses.
Logbook Loans: Quick access to capital using vehicles as collateral, helping entrepreneurs and small business owners manage cash flow.
Electric Vehicle Financing: A new initiative to support Kenya’s transition to sustainable transportation, including electric motorcycles and tuk-tuks.

Since our launch in 2019, we have:

Financed over 100,000 vehicles
Served more than 50,000 satisfied customers
Processed over KES 230 million in motorcycle loans in June 2024 alone

Our commitment to innovation, customer satisfaction, and financial inclusion sets us apart. We aim to empower Kenyans with fast, flexible, and affordable financing solutions that make vehicle ownership and business expansion easier.

In partnership with the Development Finance Corporation (DFC), we secured a $10 million loan to enhance electric vehicle financing in Kenya. This reflects our commitment to sustainability and green energy solutions in the transportation sector.

For more details, visit our official website.

Key Responsibilities

As a Field Collections Agent, you will be responsible for:

1. Loan Recovery and Payment Compliance

Engaging with clients with overdue payments, persuading them to comply with repayment schedules.
Conducting on-site visits to customers and negotiating settlements where necessary.
Ensuring customers understand their financial obligations and the consequences of non-payment.

2. Asset Repossession and Security Management

Identifying and repossessing financed motorcycles from clients who have failed to comply with their loan terms.
Working with law enforcement agencies and other government bodies to ensure the safe custody of repossessed assets.
Maintaining detailed records of repossessions, ensuring compliance with legal and regulatory standards.

3. Investigative and Risk Analysis Reporting

Conducting thorough investigations on missing motorcycles and providing detailed reports on findings.
Collaborating with internal credit analysts to assess risks and develop strategies for loan approvals.
Proposing solutions to minimize asset loss and improve risk management.

4. Compliance and Legal Coordination

Staying up to date with Kenyan financial regulations related to motorcycle financing.
Ensuring compliance with laws and company policies while handling repossessions and debt collections.
Working with internal teams to improve tracking systems for financed assets.

5. Monitoring and Reporting

Preparing and presenting weekly and monthly reports on recovery performance.
Developing new strategies to enhance collection efficiency and reduce default rates.
Keeping a detailed record of customer interactions, payment agreements, and asset recoveries.

Qualifications and Skills

To be considered for this position, you must have:

Experience: Prior experience in debt recovery, field collections, or credit management is an added advantage.
Customer Service Skills: Ability to communicate effectively with customers and maintain professional relationships.
Problem-Solving Ability: Strong analytical skills to identify challenges and develop solutions.
Self-Motivation: Ability to work independently and take initiative in high-pressure situations.
Adaptability: Capacity to thrive in a fast-paced work environment.
Negotiation Skills: Excellent ability to persuade customers and resolve disputes.
Language Proficiency: Fluent in English and Swahili.
Valid Driving License: Must know how to ride a motorcycle and possess a valid license.

Company Culture and Values

At MOGO Kenya, we believe in fostering a positive and collaborative work environment where employees are encouraged to grow and excel. Our work culture is built on the following principles:

Integrity: Upholding high ethical standards in all operations.
Innovation: Continuously developing new financial solutions.
Customer Focus: Prioritizing client needs and long-term satisfaction.
Teamwork: Encouraging teamwork, learning, and personal development.

We invest in our employees’ well-being through:

Health insurance and pension schemes
Team-building activities and company events
Professional development programs and career growth opportunities

Apply Now for Field Collections Agent

If you are passionate about debt recovery, customer engagement, and financial services, we encourage you to apply. Join our team and make an impact!

Application Deadline: February 28, 2025
Apply Here: Apply for Job

We are an equal opportunity employer and are committed to attracting and retaining employees from diverse backgrounds. Only shortlisted applicants will be contacted.