Debt Collection Admin Intern – MOGO Auto Limited | Nairobi, Kenya | Apply by April 25, 2025

Debt Collection Admin Intern – MOGO Auto Limited | Nairobi, Kenya | Apply by April 25, 2025

ESSENTIAL JOB DETAILS

• Position: Debt Collection Admin Intern
• Location: Nairobi, Kenya
• Company: MOGO Auto Limited (Part of Eleving Group)
• Industry: Financial Services / Vehicle & Asset Financing
• Type of Role: Internship
• Monthly Stipend: KES 15,000
• Application Deadline: April 25, 2025
• Application Link: BELOW

INTRODUCTION

Are you looking to kickstart your career in finance, administration, or customer service within a high-performing and tech-driven company? MOGO Auto Limited, one of Kenya’s most innovative vehicle and asset financing institutions, is inviting ambitious, organized, and digitally literate individuals to apply for the position of Debt Collection Admin Intern.

This internship offers hands-on exposure to the inner workings of debt collection, loan servicing, and customer care within a fast-paced fintech company. You’ll support field officers, update enterprise resource platforms (ERP), and communicate with clients while learning key skills in finance, credit, and administration.

This role is ideal for individuals searching for finance internships in Kenya, collections internships Nairobi, or those passionate about working in a performance-based, data-focused environment.

ABOUT MOGO AUTO LIMITED

MOGO Auto Limited, a subsidiary of Eleving Group, is a global fintech operating in 16 countries across 3 continents. Since its entry into the Kenyan market in 2019, MOGO has become a leading vehicle and asset financier with a strong focus on data-driven lending, inclusive access to credit, and environmentally sustainable growth.

With over 100,000 vehicles financed and more than 50,000 satisfied customers, MOGO has revolutionized the vehicle financing industry in Kenya. The company processes loan applications within 24 hours and offers flexible repayment plans of up to 60 months. It is also a pioneer in electric motorcycle financing, with new issuances surpassing KES 230 million in 2024.

At MOGO, you’ll work in a non-bureaucratic, collaborative, and performance-focused culture where results are celebrated and innovation is rewarded. The company’s partnership with the Development Finance Corporation (DFC) on a $10 million EV financing program highlights its global credibility and future-facing vision.

WHAT YOU WILL DO

As a Debt Collection Admin Intern, you will provide daily administrative and operational support to the collections and recovery department. Key tasks will include ERP updates, field coordination, client communication, and supporting repossession workflows.

Your responsibilities will include:

1. ERP Data Entry and Updates

• Update both internal and external cases in the Enterprise Resource Planning (ERP) system
• Log repossession activity, case progress, and account status changes in real time
• Track logbook release updates, capital reductions, and change of due dates

2. Client Communication and Support

• Send SMS notifications to clients immediately after asset repossession
• Generate and share loan statements and final balance summaries with clients
• Provide answers to walk-in clients regarding repossessed units and debt settlement options

3. Field Officer Coordination

• Attend to field officers in real time and assist them with account lookups and system inputs
• Organize, coordinate, and assign daily field assignments for the recovery team
• Prepare daily performance reports on field staff, repossession trends, and collection targets

4. Repossession and Yard Management Support

• Engage with clients who visit the MOGO yard to reclaim repossessed units
• Support negotiations for payment settlements and waive penalties where authorized
• Maintain accurate documentation and ERP records of released vehicles

5. Financial Amendments and Administrative Tasks

• Make administrative edits on ERP including restructures, balloon payments, and capital adjustments
• Create and track invoices for external auctioneers involved in the recovery process
• Resolve day-to-day administrative issues and escalate as needed

6. Customer Service Duties

• Respond to inquiries about logbook availability, due dates, and contract terms
• Ensure professional communication with clients to uphold the brand’s integrity and reputation

7. Any Other Duties

• Provide general admin assistance as assigned by supervisors
• Participate in departmental planning meetings or training sessions

WHAT YOU WILL NEED

Minimum Qualifications:

• Diploma or Bachelor’s Degree in Business Administration, Finance, Credit Management, or related field

Core Skills and Competencies:

• Strong communication skills, both written and spoken (English and Swahili)
• Excellent computer skills, particularly in MS Excel, Google Sheets, or data platforms
• Analytical mindset and strong attention to detail
• Strong organizational skills with the ability to multitask
• Professional demeanor and commitment to client service

Bonus Skills (Highly Preferred):

• Familiarity with ERP systems or CRM tools
• Experience in any administrative role (even academic, volunteer, or internship-based)
• Previous exposure to customer service, finance, or banking environments

Attitude and Values:

• Self-motivated and able to work independently
• Strong sense of responsibility and integrity
• Willingness to learn and embrace feedback

WITH US YOU WILL…

Feel Good

• Receive a monthly stipend of KES 15,000
• Work in a friendly, energetic, and non-bureaucratic environment
• Enjoy the possibility of being absorbed into full-time employment after six months based on your performance

Win

• Be part of a high-performance culture that celebrates wins openly
• Earn bonuses and awards for exceeding expectations
• Participate in team-building activities and milestone celebrations

Grow

• Learn from an international team of professionals across different departments
• Receive feedback and coaching to accelerate personal and professional growth
• Gain exposure to multiple facets of operations, lending, and fintech innovation

HOW TO APPLY

Click the link below and fill out the application form. Only candidates who complete the form will be considered.

Apply Here on MOGO Careers Portal

Important:

• A link to the next steps of the job application will be sent to your email after you apply
• The deadline to submit your application is April 25, 2025
• Early applications are encouraged as interviews may be conducted on a rolling basis

ABOUT ELEVING GROUP

MOGO Auto Limited is part of Eleving Group, a European-born international fintech that operates across Latin America, Europe, and Africa. The Group provides inclusive financial services focused on vehicle and mobility solutions, helping millions of customers move forward economically and socially.

Being part of Eleving means working in a mission-driven, future-oriented, and global company that believes in ethical growth, innovation, and customer empowerment.

ADDITIONAL ENGAGEMENT

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