KCB Group Plc

Centre Manager – Riverside Platinum Branch, Nairobi

Position: Centre Manager
Location: Riverside Platinum Branch, Nairobi, Kenya
Type of Job: Full-Time
Number of Posts: 1
Job Category: Retail Banking Management
Salary: Competitive (Details provided upon application)
Reporting to: Regional Manager
Application Deadline: Monday, 24th February 2025

Introduction

We are seeking a dynamic and results-driven Centre Manager to lead our Riverside Platinum Branch in Nairobi. This pivotal role offers an opportunity to drive branch performance, foster customer relationships, and contribute to the growth of a leading financial institution. The position is onsite, requiring a hands-on approach to branch management.

About KCB Group Plc

KCB Group Plc is a registered non-operating holding company that oversees KCB Bank Kenya, National Bank of Kenya, and all regional subsidiaries. The Group also owns KCB Bancassurance Intermediary Limited, KCB Investment Bank, KCB Asset Management, KCB Foundation, and other associate companies. With an asset base of KShs 2.0 trillion, KCB boasts the largest branch network in the region, comprising 528 branches, 1,313 ATMs, and 1.2 million bank and Vooma merchants and agents, offering banking services on a 24/7 basis across East Africa.

kcbgroup.com

Key Responsibilities

Achieve Profitability Targets: Maximize revenue and manage costs to meet and exceed branch profitability goals.
Portfolio Growth: Expand and monitor the branch’s liability and asset portfolios to achieve business targets.
Customer Base Expansion: Grow the customer base and ensure retention through high levels of customer satisfaction and cross-selling of products.
Branch Management: Oversee efficient utilization of resources to ensure smooth branch operations.
Customer Service Excellence: Deliver exceptional customer service by maintaining high service standards.
Compliance: Ensure adherence to the Enterprise-Wide Risk Management Framework and all regulatory requirements.
Team Leadership: Motivate, coach, and develop a high-performing team to achieve branch objectives.
Digital Migration Champion: Promote and lead the adoption of digital banking solutions within the branch.

Qualifications and Skills

Educational Background: A University Degree from a recognized institution.
Experience: Minimum of 8 years in General Banking, with at least 4 years as a Branch Manager in a High Net Worth/Premium/Advantage Center.
Sales and Retail Banking: Proven experience in Sales, Personal, Business, or Retail Banking.
Credit Analysis: Strong background in Credit Analysis and administration.
Bank Operations: Comprehensive understanding of bank operations, including Cash Management, Clearing, Accounts, and Administration.
Performance Track Record: Demonstrated consistent high performance in previous roles over the last three years.
Product Knowledge: In-depth knowledge of Retail Banking products and services, along with extensive industry insight.
Interpersonal Skills: Excellent interpersonal, communication, and negotiation skills, with the ability to network and develop strong business relationships.
Risk and Credit Policies: A thorough understanding of risk management and credit policies and procedures.
Leadership Abilities: Strong leadership skills with demonstrated competencies in driving high performance.
Analytical Skills: Excellent planning, organization, problem-solving, and analytical abilities.

Company Culture and Values

At KCB Group Plc, we are committed to attracting, nurturing, developing, and retaining the most talented individuals. We support our employees in expanding their skills and capabilities, ensuring that KCB Group is the destination of choice for the brightest talents in the industry. Our culture is built on integrity, innovation, and a dedication to customer satisfaction.

kcbgroup.com

Apply Now for Centre Manager

If you believe you can clearly demonstrate your abilities to meet the criteria outlined above, please submit your application with a detailed CV by logging into our Recruitment Portal. To be considered, your application must be received by Monday, 24th February 2025.

We are an equal opportunity employer and are committed to attracting and retaining the best employees from all backgrounds. Only shortlisted applicants will be contacted.

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