Call Center Officer – Kenya – 2025

Call Center Officer – Kenya – 2025

• Position: Business Development Call Center Officer
• Location: Kenya
• Type of Job: Full-Time
• Number of Posts: 1
• Job Category: Business Development & Marketing
• Salary: Competitive
• Reporting to: Business Development and Marketing Manager
• Application Deadline: February 19, 2025

Join Our Team as a Business Development Call Center Officer

Are you a dynamic professional with a passion for customer service, business development, and marketing? We are seeking a highly motivated Call Center Officer to join our team in Kenya. This role provides a unique opportunity to engage with customers, promote Sacco products and services, and ensure a seamless customer experience. If you are an individual with strong communication skills and a customer-centric mindset, this position is perfect for you.

This is an onsite position, providing a collaborative and engaging work environment where you will interact directly with clients and team members to drive growth and customer satisfaction.

About K-Unity Sacco

K-Unity Sacco is a premier financial institution in Kenya, dedicated to offering innovative and customer-centric banking and financial solutions. With a legacy spanning decades, we have remained committed to empowering individuals, businesses, and communities through secure and reliable financial products. Our goal is to provide competitive loan and credit solutions, savings options, and investment opportunities that drive financial growth.

Our core mission is to enhance financial inclusivity by delivering exceptional customer service while fostering a culture of professionalism, trust, and innovation. Join us and be part of an organization that values integrity, teamwork, and continuous growth.

Key Responsibilities of a Business Development Call Center Officer

• Handle inbound and outbound customer calls efficiently and professionally.
• Respond to customer emails and inquiries with timely and accurate information.
• Manage and resolve customer complaints while maintaining excellent service standards.
• Provide product and service details to clients, ensuring they have a clear understanding of Sacco offerings.
• Identify customer needs and provide tailored solutions to enhance their banking experience.
• Route calls to appropriate departments and ensure smooth communication within the organization.
• Maintain a detailed record of customer interactions using the company’s CRM system.
• Upsell and cross-sell Sacco products to maximize customer engagement and financial growth.
• Recruit new members and actively promote Sacco liabilities (accounts and savings) and Sacco assets (loans and credit products).
• Follow up on customer calls, ensuring queries are resolved satisfactorily.
• Conduct market research to identify customer trends and suggest improvements.
• Meet and exceed call center targets by maintaining high customer satisfaction ratings.
• Perform any additional tasks as assigned by the management from time to time.

Qualifications and Skills Required

• Degree or KNEC Diploma in Public Relations, Business Management, Marketing, or Cooperative Management.
• Professional training in customer service and relationship management.
• Proficiency in computer applications, including Microsoft Office and CRM software.
• Excellent data entry and typing skills with high accuracy.
• Ability to handle high-pressure situations professionally.
• Strong interpersonal and problem-solving skills.
• Excellent oral and written communication skills.
• Attention to detail and ability to multi-task effectively.
• Proven ability to work in a fast-paced environment.
• Minimum of three (3) years’ experience in customer service within a financial institution.
• Familiarity with CRM systems is an added advantage.

Company Culture and Values

At K-Unity Sacco, we believe in fostering a work environment that encourages innovation, teamwork, and personal growth. Our employees thrive in a collaborative atmosphere, where they are given the opportunity to enhance their skills and contribute meaningfully to the company’s success. We prioritize customer satisfaction, professional excellence, and ethical business practices, making K-Unity Sacco a great place to build your career.

Apply Now for the Business Development Call Center Officer Position

If you are ready to take the next step in your career and contribute to a fast-growing financial institution, we invite you to apply. Please send your CV and cover letter, detailing your experience and qualifications, to humanresource@k-unity.co.ke.

• Clearly indicate the position you are applying for in the email subject line.
• Applications must be received on or before February 19, 2025.
• Only shortlisted candidates will be contacted.

For more job opportunities, visit our Kenyan Job Finder Job Listings.

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We are an equal opportunity employer and are committed to attracting and retaining the best employees from all backgrounds. Only shortlisted applicants will be contacted.