CALL CENTER INTERN AT MOGO AUTO LIMITED – NAIROBI, KENYA | APRIL 2025 INTAKE (PAID INTERNSHIP – KSH. 15,000 MONTHLY – 1 POSITION)

CALL CENTER INTERN AT MOGO AUTO LIMITED – NAIROBI, KENYA | APRIL 2025 INTAKE (PAID INTERNSHIP – KSH. 15,000 MONTHLY – 1 POSITION)

• Position: Call Center Intern

• Location: Nairobi, Kenya

• Type of Job: Internship (Full-time, 3–6 months)

• Number of Posts: 1

• Job Category: Customer Service / Call Center / Debt Recovery

• Stipend: Ksh. 15,000 per month

• Reporting to: Call Center Manager / Collections Team Lead

• Application Deadline: 22nd April 2025

INTERNSHIP JOBS IN KENYA FOR ASPIRING CUSTOMER SERVICE PROFESSIONALS

If you’re seeking an opportunity to gain real-world experience in one of the fastest-growing fintech companies in Kenya, this paid internship could be your perfect career launchpad. MOGO Auto Limited is offering a highly practical, performance-based internship ideal for recent graduates, diploma holders, and individuals actively seeking jobs in Kenya with no experience.

As a Call Center Intern, you will undergo rigorous on-the-job training while performing key operational functions that impact business success. If you’re eager to learn, confident when handling customers, and determined to make a difference, MOGO wants you on its team.

This internship has been crafted with young professionals in mind, especially those looking for entry level jobs in Kenya, and wanting to grow within a professional, fast-paced, and mission-driven work environment.

By joining MOGO, you step into a culture that values boldness, speed, and innovation. This is your chance to work in an environment where impact matters and every customer interaction counts.

ABOUT MOGO AUTO LIMITED

MOGO Auto Limited is a dynamic Kenyan operation under the international umbrella of Eleving Group, a global fintech brand operating in 16 countries across Africa, Europe, and Asia.

Since its 2019 entry into the Kenyan market, MOGO has financed over 100,000 vehicles and served more than 50,000 customers. Their digital-first approach to car financing, motorcycle loans, tuk-tuk financing, electric vehicles, and logbook loans has disrupted traditional banking, offering accessible alternatives to underserved communities.

Key achievements:

• Issued over KES 230 million in motorcycle loans in a single month (June 2024).

• Recently signed a $10 million deal with the U.S. Development Finance Corporation (DFC) to support electric mobility in Kenya.

• Provides logbook loans and vehicle financing with flexible terms and quick processing—loan decisions in under 24 hours.

• One of the few firms globally that finances cars of any brand, age, or model.

MOGO’s mission is simple: promote upward social mobility by offering inclusive, innovative, and tech-driven financial products to everyday Kenyans. Their fast-scaling team is built around data, customer success, and local partnerships.

KEY RESPONSIBILITIES

As a Call Center Intern, your daily activities will revolve around client interaction, administrative efficiency, and collaborative execution. You’ll be required to:

• Initiate contact with customers via phone to discuss pending loan payments and establish mutually beneficial repayment schedules.

• Negotiate repayment terms confidently, ensuring customers understand their obligations while preserving respectful communication.

• Update and organize client records including contact history, payment schedules, promises to pay, and follow-ups using internal CRMs and Google Sheets.

• Ensure strict adherence to credit policies, internal guidelines, and ethical debt recovery practices.

• Record all interactions and outcomes with clarity and completeness to support follow-up actions by supervisors and finance teams.

• Escalate complex or high-risk cases to senior debt recovery officers for review and intervention.

• Work closely with team leads to meet and exceed daily and weekly targets for calls, PTPs (promises to pay), and collection rates.

• Handle inbound inquiries professionally, resolving client concerns or redirecting them to appropriate teams.

• Recommend improvements in workflow, call scripts, and escalation models to enhance collection efficiency.

• Carry out additional duties as assigned by the supervisor.

This is a role that will build your interpersonal communication, time management, and CRM software proficiency, preparing you for full-time employment in customer service, debt recovery, or financial operations.

QUALIFICATIONS AND SKILLS

The ideal candidate is enthusiastic, teachable, and resilient—with a willingness to grow professionally in a fast-paced environment. To be eligible, you must have:

• A Diploma or Degree in Business Administration, Finance, Communications, or any related field.

• Previous call center or customer support experience is an added advantage—but not a requirement.

• Excellent verbal and written communication skills in both English and Swahili.

• Strong listening and negotiation abilities—capable of turning tense situations into solutions.

• Comfortable working with Google Workspace, Excel spreadsheets, and CRM platforms.

• High levels of integrity, patience, and the ability to handle emotionally charged calls calmly.

• Strong analytical skills to interpret repayment history and recommend actions.

• An open mind for feedback and coaching.

• Flexibility in work style—comfortable in both independent and team environments.

This is a great opportunity for those looking for internship jobs in Kenya with no experience, particularly in Nairobi’s professional customer service space.

COMPANY CULTURE AND VALUES

At MOGO Auto Limited, success is driven not just by what we do—but how we do it. The company maintains a people-first culture where personal growth, innovation, and respect define everyday operations.

Here’s what you can expect:

• A collaborative, high-performance work environment where you’ll be challenged and supported in equal measure.

• A non-bureaucratic setting where your ideas are heard and execution is prioritized over formality.

• Open-door communication culture—leadership is accessible and engaged.

• Transparent company-wide goal setting and performance reviews.

• A workplace that recognizes and celebrates progress with regular victory milestones, team events, and talent awards.

• Diversity and inclusion built into the recruitment and promotion philosophy.

If you value fast learning, shared success, and making a social impact—this is the place to be.

WITH US YOU WILL:

FEEL GOOD

• Receive a monthly stipend of Ksh. 15,000

• Work in a friendly and dynamic environment that values your ideas

• Gain access to a well-being program including:

1. Health insurance (after probation)
2. Pension scheme (after probation)
3. An active social calendar

WIN

• Experience fast decision-making with no unnecessary bureaucracy

• See your results translate into tangible team victories

• Earn performance bonuses and peer recognition

• Participate in team celebrations and personal growth discussions

GROW

• Develop your knowledge through real casework

• Gain access to mentorship and coaching sessions

• Receive a certificate of completion and endorsement letter

• Build real-world skills relevant to jobs in Kenya 2025 and beyond

HOW TO APPLY

Apply now for the Call Center Intern role at MOGO Auto Limited.

Submit your application through MOGO’s official job portal linked below. Upon submission, you will receive an email containing a link to the next step of the recruitment process.

Important: Only applicants who complete the follow-up form received via email will be considered.

Application Deadline: 22nd April 2025

Submit Your Application Through the MOGO Portal

ADDITIONAL ENGAGEMENT

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